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DRIVER
                             HANDBOOK
                             Hailo Jobs


WIN BACK OUR WORK
  © Hailo 2012 hailocab.com/drivers
Hailo Jobs
Receive job offers from the Hailo passenger app and
            process payments instantly
Important: You must be
have your ‘Send me
Hailo Jobs’ toggle (on
Jobs screen) set to
‘YES’ in order to receive
Hailo Jobs.
When you are offered a Hailo
Job you will be presented
with a pop-up screen and
audio tone.

You will then have a short
period of time to accept and
commit to the job

Listen for the bell. You have a
short period of time to accept
the Hailo Job
When you get to the pickup
location, press the ‘Arrived’
button.

If the passenger is not visible
at the pickup location, tap the
‘Call’ button to contact them
directly.

Important: Hailo promises
passengers 5 minutes free
waiting time.
Important: When the
passenger is on-board, tap
‘Go POB’.

If the passenger has set a
destination, this will come
through automatically when
you tap ‘Arrived’.
As soon as you arrive at your
destination, tap ‘Take
Payment
For customers using the Card
Account option, type in the
meter fare. Any auto-tip they
have set will be added
instantly.

As soon as you press the
‘Charge Card Account’
button, the payment will be
processed.

Passengers then receive a
receipt via email.
For non-Card Account
customers, enter the meter
amount and tap ‘Cash’ or
‘Card’.

Note: It is critical to include
any tip provided to ensure
your customer receives an
accurate email receipt for
their expenses.

For all payment options (Card
Account, Card or Cash) the
customer will automatically
be e-mailed a receipt.
Rate your passenger on the
Job Complete screen and
you're done!

Note: Report difficult
customers by giving them a
one star rating.
More Information

            Email
    support@hailocab.com
            Blog
http://hailocab.com/driver/blog
           Twitter
  www.twitter.com/hailodriver
         Facebook
www.facebook.com/hailodrivers

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Driver Handbook - Hailo Jobs

  • 1. DRIVER HANDBOOK Hailo Jobs WIN BACK OUR WORK © Hailo 2012 hailocab.com/drivers
  • 2. Hailo Jobs Receive job offers from the Hailo passenger app and process payments instantly
  • 3. Important: You must be have your ‘Send me Hailo Jobs’ toggle (on Jobs screen) set to ‘YES’ in order to receive Hailo Jobs.
  • 4. When you are offered a Hailo Job you will be presented with a pop-up screen and audio tone. You will then have a short period of time to accept and commit to the job Listen for the bell. You have a short period of time to accept the Hailo Job
  • 5. When you get to the pickup location, press the ‘Arrived’ button. If the passenger is not visible at the pickup location, tap the ‘Call’ button to contact them directly. Important: Hailo promises passengers 5 minutes free waiting time.
  • 6. Important: When the passenger is on-board, tap ‘Go POB’. If the passenger has set a destination, this will come through automatically when you tap ‘Arrived’.
  • 7. As soon as you arrive at your destination, tap ‘Take Payment
  • 8. For customers using the Card Account option, type in the meter fare. Any auto-tip they have set will be added instantly. As soon as you press the ‘Charge Card Account’ button, the payment will be processed. Passengers then receive a receipt via email.
  • 9. For non-Card Account customers, enter the meter amount and tap ‘Cash’ or ‘Card’. Note: It is critical to include any tip provided to ensure your customer receives an accurate email receipt for their expenses. For all payment options (Card Account, Card or Cash) the customer will automatically be e-mailed a receipt.
  • 10. Rate your passenger on the Job Complete screen and you're done! Note: Report difficult customers by giving them a one star rating.
  • 11. More Information Email support@hailocab.com Blog http://hailocab.com/driver/blog Twitter www.twitter.com/hailodriver Facebook www.facebook.com/hailodrivers