National Driver onboarding

1. Driver Onboarding

2. 1. Who is Jimmy Brings?
2. How does it work?
3. Customer Service Tips
4. Responsible Service of Alcohol
5. Fraud prevention
6. Driver fees
7. Using the JB Driver App
8. Next steps

3. Overview
1. Who is Jimmy Brings?
● First on-demand alcohol delivery service in
Australia.
● Delivery in under 30 minutes.
● Sydney launched 2012 and expanded to
Melbourne, Brisbane, Canberra, Perth,
Adelaide, Gold Coast and the Sunshine
Coast.
● All JB deliveries are fulfilled and picked up
from a JB depot, BWS or Dan Murphy store.
● We also act as a delivery agent for online
orders on BWS and Dan Murphy’s.

4. Jimmy and You
1. Who is Jimmy Brings?
● We pride ourselves on providing the best
customer service and contracting the most
professional and responsible drivers.
● Drivers are the face of Jimmy and we expect
you to be polite, courteous, helpful and
responsible.
● We value what the drivers bring to our
company. We expect a lot from you in terms
of professionalism and hope that we can
provide safe, interesting and ultimately fun
work.
● We are always available to chat or help. If at
any time you are unhappy or upset about
your experience as a driver, we encourage
you to reach out. We value the feedback!

5. What to wear and bring to work
● We don’t require you to wear a Jimmy
Brings uniform, but we do expect our
drivers to be dressed appropriately for
work.
● Please do NOT wear thongs or any open
toe shoes, tracksuit pants or singlets.
● We strongly suggest you bring the
following equipment with you, to make
your working experience easier!
○ Phone Holder/Cradle
○ Phone Charger
○ Trolley
○ High-Vis vest
1. Who is Jimmy Brings?

6. 2. How does it work?
Onboarding
Order dispatched
to driver
Driver delivers
to customer
Customer orders via
app or website
Driver collects order
from depot
Operating hours:
Monday to Saturday: 11:00 AM to Midnight
Sunday: 11:00 AM to 11:00 PM
Note: Hours may vary slightly by location

7. 2. How does it work?
Where do we deliver?
● We deliver in the Metro area of the
cities we operate in.
● You can see the locations of each
depot and delivery area on this
map. Click here.
○ The purple markers are JB
main hubs.
○ The orange and green markers
are BWS and DM we perform
deliveries for.
● Orders will be packed by JB, BWS
or DM staff, please always be
respectful and patient.

8. 2. How does it work?
When can I work?
● You can login to the app anytime
and from anywhere to receive
jobs.
● There are NO shifts, bookings or
rosters.
● You are able to see the depots
and their opening times in your
JB Driver App by tapping the
map icon.
● The map will also show you the
“busyness” of each depot as well
as the number of orders from
BWS or DM orders.

9. 3. Customer Service Tips
1) Always double check your order when
picking up from Depots to make sure you
have everything listed.
2) Always read your order notes before
ringing a doorbell as the customer may
have requested an SMS or call on arrival.
3) Always be polite and where possible greet
the customer by their first name.
4) Never ask a customer to come downstairs
to collect their order. You must always
deliver the order to the customer’s door.
5) If a customer asks you to bring the order
inside you may do so and then politely
leave.
Customer Service 101

10. 3. Customer Service Tips
6) Under no circumstances are drivers to
accept an invitation to stay and
socialise.
7) Under no circumstances should a
driver ever touch a customer.
8) Always say “Thank you!”
9) Always close any doors or gates
behind you.
10) Never contact the customer after a
delivery is completed.
Customer Service 101

11. Presentation tilte
Responsible Services of Alcohol
RSA
on Every Order

12. 4. Responsible Service of Alcohol
1) You must obtain proof of age evidence from any customer that looks under the age of 25.
2) You must obtain proof of age evidence from any people at the delivery address whom you
suspect may be supplied alcohol by the customer accepting the delivery.
3) You must never supply alcohol to any customer whom you suspect of being intoxicated.
4) If you need to refuse service politely tell the customer you need to speak to the office
before delivering their order and return to your vehicle and contact the office.
5) You must never leave an order unattended. All orders must be received in person.
6) All drivers are mystery shopped by a 18-21 year old customer. If you do not check their ID,
you will no longer be allowed to work with Jimmy Brings.
Responsible Service

13. 5. Fraud Prevention
1) As a Jimmy Brings’ contractor you are responsible for checking that the customer you
are delivering to is the legitimate card holder.
2) You will often receive an notification that a credit card is being used for the first time in
your order notes: CARD NOT CHECKED – ENDING, XXXX. In this case you must sight
the credit card with the last 4 digits indicated in the order notes AND the customer’s ID
matching the name on the credit card.
3) Things to look out for that might suggest fraud:
○ Customer asking for a call on approach to meet you out on the street
○ Multiple bottles of spirits or packets of cigarettes
○ Changing delivery address at the last minute
○ Inability to produce photo ID or the credit card used for the purchase
4) SAFETY FIRST. If you ever feel threatened, remove yourself immediately from the
situation and comply with demands of the assailant. Please notify dispatch ASAP.
Fraud Prevention

14. 6. Driver Fees
● You are a contractor with Jimmy Brings and paid on a per delivery basis.
● The current fee schedule is available in the profile section of the JB Driver App
● If you pick up multiple deliveries at one time, you will receive only 1 pickup fee, but
multiple drop off fees.
● Customer are able to give you online tips.
● On Tuesday you will receive an invoice summarising your deliveries. Pay is transferred
every week on Wednesday.
● All earnings are displayed in the app. More info here.
Driver Fees

15. Presentation tilte
JB Driver
App Guide

16. Login using your driver name
and the password Jb123! You
need to change the password
once you have entered the app.
Tap “Always Allow” to allow
“JB Driver” to access your
location. This is critical for the
app to work properly.
Login and app permissions
Tap “OK” to allow “JB Driver”
to access your motion activity.

17. Tap “OK” to allow “JB Driver”
to access your microphone.
Login and app permissions
Access to your microphone is
required to activate “SOS”
feature.

18. When you are ready to be
offered jobs tap “GO.” When
you are done working, tap the
power button.
Take a photo of yourself. This is
not visible to the customer.
How to start receiving jobs
Before you can start work you
need to answer an RSA
question correctly.

19. Here is your job board. You will
see No Current Jobs when you
start.
You can slide the job left to either
accept or decline it. Alternatively you
can Slide to “accept all” using the
slider at the bottom of the screen.
Orders must be accepted within 2
mins of it appearing on the screen
How to accept and perform deliveries
When you receive a new job your
app will play an alarm and a job
will appear on your screen. You
may have multiple jobs at once.

20. Once you have accepted a job the
pickup address of the BWS will
appear. The box under the order
code denotes how many minutes
ago the order was created.
After you pick up, you will see the
delivery address. When you arrive
at the customer tap ‘Drop off.’
How to accept and perform deliveries
When you tap on the order, you
will see more details about the pick
up, including the products. Once
you pick up the order, tap ‘Pickup.’
Do not tap ‘Pickup’ until you leave
the store with the order.

21. If the customer entered a birthday
that makes them under 25, it will
give you this prompt. Note that you
should always check ID if you
suspect they are under 25.
After confirming name, tap
“Complete.” If they can’t confirm,
tap “Go Back” and cancel order.
How to accept and perform deliveries
Confirm the name of the customer
matches the one on the order.

22. Unable to deliver or report concern
If you are unable to deliver the
order tap “Unable to Deliver.”
You will then have to choose a
reason.
If you have concerns about the
customer, you can report them
to JB by tapping “Report
Customer.”

23. You can tap the phone icon to call
the dispatcher about a live order
issue.
You can view all your completed
jobs by tapping the mailbox icon.
App Features
There is an in app live chat with the
dispatcher by clicking the chat
bubble icon. Note this is only
monitored while you are on shift.

24. You can access the menu by tapping
the 3 lines at the top left of the app.
This screen shows you your total
earnings and jobs for a given
week/day. You can change week
by tapping the arrows.
App Features
You can notify the team that your
current order will be your last
order. This will sign you out after
delivery.

25. Number “2” inside the circle
means there are 2 orders
available at “Dan Murphy
Malvern East”.
Your fee will be multiplied by
“1.2x” if you deliver the orders
inside the polygon.
Heat Map Feature
The “1.25x” inside the circle
means that your fee will be
multiplied by 1.25x if you pick
up the order(s) from that
particular depot.

26. “Purple arrow” shows your current
location, if you tap on the icon that
indicated by the “red arrow”, it will
show you “JB depots” only. Map
legend and depot opening hours can
be seen if you tap on the icon that
indicated by the “blue arrow”
Scroll down to see the map
legend.
Heat Map Feature
Tap on the arrow on the right
side to see depot’s opening
hours.

27. The duress feature is available for
drivers to communicate an
emergency that requires immediate
police or medical attention. This
feature should only be used to
communicate in an emergency.
Hold icon for 5 seconds to
communicate with the Incident
monitoring Centre (IMC). Location
and a live audio stream will be
broadcasted at this point. IMC will
then move onto contacting
relevant authorities.
Driver Duress Feature
Feature should be activated upon
initial sign in using provided Driver
ID and password.

28. Available incentives are published
each Thursday at 11AM. We may
add incentives throughout the week.
Tap “Claim” to receive the incentive.
When you claim an incentive, you
will see them under “Claimed.”
You can cancel a claimed incentive
by swiping left.
Incentives
When you tap on the incentive,
you will see more details about the
incentive.

29. A “star” icon will sometimes be
visible on the order, it means
this is the first time the
customer place an order with
us.
New Customer
When you tap on the order, you
will still be able to see the
“star” icon.

30. Order Notifications for Jimmy, BWS and Dan Murphys
Please wait until the notification before entering the store
or the depot.
Orders that have been made from BWS or Dan Murphys,
will NOT have the packed notifications.
Jimmy Brings drivers also deliver for BWS and Dan Murphy’s
customers.
If you order has a BWS or Dan Murphy’s logo on the top right,
this means the customer ordered through their online store,
not Jimmy Brings.
Dan Murphy’s and BWS orders requires you to collect the
recipient's name and details. You do NOT need the recipient
to sign, you should sign instead.

31. 8. Next Steps
1) After reviewing this document, please
take the quiz. The link is in your email.
2) You will be sent a form to fill out all your
details.
3) You will be sent our RSA Policy to
review then take a short RSA quiz.
4) You will be sent an email with your
Independent Contractor Agreement.
5) We will email you the link to download
the app and your login.
6) Your account is now active and you’re
able to login, choose a shift and start
delivering!
Next Steps