Don't leave customers hanging

1. How can you demonstrate to your customers they
can count on you?

2. Ever been stuck on hold
to HMRC for what seems
like an eternity?

3. The average wait
time is 47
minutes, despite
HMRC claiming
they will answer
all calls within 10
minutes.

4. How can you
expect
customers to
remain loyal if
you do not
deliver on
promises?

5. Build reliability by delivering on
‘minor’ things…

6. Call customers when you say you will
If you promise to call a customer at a certain
time, make sure you call them on the dot or
just before. Exceed their expectations.

7. Respond to emails quickly
Put aside time to respond to emails promptly.
Let customers know you’re taking notice of
what they have to say.

8. Don’t be late for client meetings
How can clients trust you to
reliably deliver if you can’t even
be at a meeting on time? Being
prompt is one of the easiest ways
to gain trust.

9. Exceed customer expectations
• Under-promise and over-deliver.
That task you said you’d complete for
them by Friday? Get it done byThursday.

10. Consistency is reliability’s best friend
You want your customers and clients to
remember their experience with your
business as hassle-free and efficient
• .

11. Train your staff to the highest
standard, ensuring they are all
aware of deadlines they should
be hitting and the sort of
excellent customer service they
should be delivering.

12. @SafarazAli
Don’t leave your customers hanging