'Doing more with less: delivering the Government's Better Services Agenda through innovation' Presentation from Adam Fennessy, Secretary, Victorian Department of Environment and Primary Industries Delivered to AIIA Victorian Council and AIIA Geospatial Special Interest Group Melbourne, May 13, 2014

1. Doing more with less: delivering the Government's
Better Services Agenda through innovation
AIIA Victorian
Council and AIIA
Geospatial Special
Interest Group
Melbourne, May
13, 2014
Adam Fennessy
Secretary, Victorian Department of
Environment and Primary Industries
 +61 3 9637 8765
 adam.fennessy@depi.vic.gov.au

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agenda
 Victorian context
 the Better Services for Victorians agenda
 DEPI context
 DEPI one year on
 DEPI focus: the regions and the economy
 Key objectives
 Business perspectives
 Improved local/regional decision-making
 One stop shop for service delivery
 Service Delivery Business Intelligence
 Land capability modelling
 Conclusion

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Better Services for Victorians
A change agenda for the Victorian Public Service
Continuous improvement
Improvements within our current
framework for more efficient and effective
services and governance, and less red tape.
Reducing pressure on
public finances
Responding to structural changes in revenue
through increased efficiency of our
services, governance and systems.
Transformational change
Driving long-term change and re-thinking
our business models for high quality and
efficient services.
Capability building
Building our organisational capability to
drive performance and results – business
systems, commissioning, financial
management and governance.

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‘open for business’ July 1, 2013, www.depi.vic.gov.au
 annual budget $1.45 billion
 more than 3,800 employees
 more than 170 points of presence
Merger of DPI and DSE
 Agriculture
 Corporate Services
 Land, Fire and Environment
 Regional Services
 Regulation and Compliance
 Water and Natural Resources
Ministers Walsh and Smith
DEPI one year on

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DEPI focus
 DEPI vision:
 productive and competitive primary industries, a resilient and healthy environment, and
optimal use of public lands to support Victoria's long-term prosperity.
 DEPI is regional – and yes, Port Phillip is a region
 DEPI is economic
 Prosperous regions, healthy landscape
 A healthy landscape makes economic sense
 DEPI is emergency management
 Part of the ‘all hazards, all emergencies’ sectoral approach
 Strong overlap of land management and emergency management

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objectives
 Productive and competitive agricultural industries
 Sustainable management of fish, game and forest resources
 The community benefits from effective management of Victoria’s land assets
 Effective management of water resources to meet future urban, rural and
environmental needs
 Effective environmental and adaptation policy, investment and regulation
 Reduced impact of major bushfires and other extreme events on people,
infrastructure and environment

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Improved local/regional decision-making
Give our staff the tools and the authority to solve problems at
first point of contact – no passing the buck
 Enterprise Content Management system to store, structure and contextualise
information, and to capture decisions made and insights/information created
 Mobility to deliver information and services to our staff and to our clients wherever
they are
 Near real time dissemination so that a problem solved for one person is a problem
solved for all
Unified Communications a strategic tool for DEPI
 Particularly video-conferencing

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One stop shop for service delivery
Digital first, and digital ‘stem’ in our Channel Strategy
 Create a digital service, then use it for all channels – single digital stem service is
used by clients (self-service), service is used by counter staff, call centre staff, and
 Prioritise self-service, and transition the others
 Focus human resources on rich transactions – advice, judgement, scenarios,
alternatives
SharePoint for ECM and a general platform
 Workflow automation
 Simple services
 Enterprise Search

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Service Delivery Business Intelligence
pilot investigation
We need to better understand scope, volume, distribution cost
and value of our services
Build high level business intelligence, metrics on:
 Service identifier
 Service delivery location
 Service delivery time, date
 Service delivery unit
 Service delivery cost and/or value
Inform service priorities, opportunities for transformation, or
co-production

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Service Delivery Business Intelligence

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Service Delivery Business Intelligence
State wide
representation of a
single service, or…
Aggregate view of
whole-of-DEPI service
delivery for a specific
location

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Land capability modelling
Spatial a fundamental asset, and key competency of DEPI
Land Capability Modelling the key to driving productivity
of our landscape, resources and people
 Support for investigating trade-offs and competing interests
 Be available as a ‘whole of Victoria’ asset – available to private, public and
academic sectors, and to the community, in line with DataVic open access
policy
Pilot underway with WOVG scope – agriculture, planning,
emergency management, environmental use cases

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conclusion
In line with Better Services for Victorians Agenda,
DEPI looking for:
improvement and transformation opportunities
delivery partners
Better information management, and better ICT, will
be central to productivity gains and transformation
Spatial information and capabilities fundamental for
DEPI