Armidale Dumaresq Council has commissioned a study to examine the feasibility of creating a green data center and call center hub in Armidale, connected to the National Broadband Network. The proposed hub would provide cloud services, call center support, transaction processing, and business services to organizations across the New England region in sectors like education, research, health, agriculture, and more. If deemed feasible, the project could create hundreds of new jobs and provide core facilities to help businesses in the region expand.

1. Armidale Dumaresq Council New England, NSW Feasibility Study - conNEct VISION OVERVIEW April 2011 “Creating & Connecting Regional Communities to the new Digital Economy” National Broadband Network – Private Cloud – Green Data Centres 24/7 Call Contact & Support Centre – Transactional Processing Centre Business Acceleration Services

3. Research – CSIRO, CRC’s, MLA, Angus Australia etc

4. Health and Community Support Services – allied health, rural medicine (UNE), hospitals, aged care provisions

5. Agriculture– carbon farming and intensive livestock production

6. Local Business, Retail and Professional Services

7. Technology– partners local, national, international

8. Renewable Energy – windfarms, bio fuel research

9. Logistics and Transportation – airport transport and delivery in/out

10. Tourism – outstanding natural and historical heritage, sports and wine The project demonstrates new opportunities for regional cities to leverage off the National Broadband Network. A local government study is being conducted that examines the feasibility of the creation of a new green data/call centre in Armidale, New England within the boundary of the current technology park (NBN first release site) which connects to a series of core services commencing with the National Broadband Network. Green Data Centre– providing cloud data, application, replication services for all user types in New England and IT outsourcing technologies for local and national customers – approx. 18 core services. Green Call Centre – providing key support and contact management services for large-scale organisations, small businesses, within New England, and external organisations ready to outsource call centre services to New England. Transactional Shared Services - providing simplified, standardised processes and business solutions for local, national and international organsiations. For example, Payroll, HR, Financial Flow, Accounts Relievable, Procure to Pay. Capital funding is being sought for development and implementation from the Regional Development Australia Fund 2011.

12. Green Call Centre(up to 80 FTE Phase 1)

13. Software/Hardware Services (IaaS; PaaS; SaaS)

14. CTI Telephony Support Services (Voice over IP)

15. Transactional Processing Centre (Payroll, HR, Finance, P2P – c45FTE)

16. Business Services (Video Conferencing, Digital Café)

17. Connected through the NBNArmidale Armidale Dumaresq Council - Feasibility Study

19. Managed Server Hosting

20. Application Hosting

21. Windows/Linux Hosting

22. Cloud Applications - Mail/Calendar/Office Apps

23. Cloud Data Storage (250Tb)

24. Data Replication and Disaster Recovery

25. Managed Colocation

26. Managed Storage

27. Managed Security

28. Dedicated Server & Dedicated Hosting

29. Cloud Server, Cloud Firewall, Cloud Load Balancer

30. Server Virtualisation & Server Consolidation

31. Managed Virtual Hosting

33. Multi Service - Call Centre Management

35. Procure to Pay - Strategic Sourcing

36. HR Processing - Recruitment/Advertising

37. Accounts Receivable

38. Financial Flow – Multi-General Ledgers, Unified COA

39. Budget Management Reporting

40. Consultancy Services - Customer Migration

41. Project Mgt. - Asset Mgt. - Contract Mgt.

44. Provides core-facilities for current and new business

45. Provides basis for expansion for government or business sector Angus Australia Poultry CRC Petals Network Health Practices General Public Other Councils Ed Alive Software Armidale Dumaresq Council - Feasibility Study

46. Usage Matrix – across core services The service has 95% applicability In the region across core services Armidale Armidale Dumaresq Council - Feasibility Study

48. A business and public survey will be conducted online

49. Workshops will be conducted with a core evaluation team to determine:

50. Design of Appropriate Services

51. Financial Modelling for development and sustainability

52. Options Appraisal and recommendations

53. The output of the project will be an information website and a report on the feasibility of the service together with recommendations to enable Armidale Council to submit to the Regional Development Australia Fund and other upcoming financial awards.Armidale Dumaresq Council - Feasibility Study

54. “Creating & Connecting Regional Communities to the new Digital Economy” Outline Project Plan/Consulting Process Aug 2010 March 2011 April 2011 May 2011 Armidale Dumaresq Council - Feasibility Study

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