10 Lessons on Accelerating Growth from a Decade of Helping Researchers Plan Data Management
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Presentation given at the DMPonline 10 year anniversary week, reflecting on lessons learned developing the business model. See https://www.dcc.ac.uk/events/dmponline-10th-year-anniversary-celebration-week and #10yearsDMPonline
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10 Lessons on Accelerating Growth from a Decade of Helping Researchers Plan Data Management
- 1. Clients and accelerating: 10 years, 10 lessons Sarah Jones GÉANT (officially), DCC (in <3 still) sarah.jones@geant.org Twitter: @sarahroams DMPonline 10th year anniversary celebration week, 16– 20 November 2020 https://www.dcc.ac.uk/events/dmponline-10th-year-anniversary-celebration-week
- 2. Don’t panic!
- 3. The prospect… • Sudden removal of core funding • Active service with growing user base • Need to start charging to cover maintenance cost • People are used to getting it for free • What does this even cost to run? • Argh!
- 4. Know your values Image by Richard Balog https://unsplash.com/photos/H9GZgI6jU7Y
- 5. Be true to yourself • It mattered that our codebase remained Open • Didn’t want to sell out / spin out • We wanted free access to the tool where possible • Led to freemium model
- 6. Be honest Image by Gaelle Marcel https://unsplash.com/photos/9DZY0mO98xU
- 7. Things take time! • It took years to figure out what to charge and how • Told people it was coming but unsure when • Lots of additional work (contracts, SLA, processes…) Double/treble any estimate and don’t beat yourself up about not getting stuff done!
- 8. Sound people out Image by Kelly Sikkema https://unsplash.com/photos/6mUIYJvS2_I
- 9. Finger in the air time • Mentioned price range and checked gut reactions • Spoke to some individuals to understand position • Loose ‘market research’
- 10. Just do it! Image by Glodi Miessi https://unsplash.com/photos/ushzBuB_OYY
- 11. What’s the worst that can happen? • Some upset customers, but… • 0-60 in a matter of months • Break neck acceleration
- 12. Grow your team Image courtesy of Magdalena Drafiova
- 13. Phew! • Less single points of failure • Avoid burnout and stress • Leverage different skillsets
- 14. Collaborate internationally Image courtesy of Sarah Jones
- 15. Code collaborators • Two heads are better than one • More insights and richer decisions • New features for free! https://github.com/DMPRoadmap
- 16. Build community Image courtesy of DCC
- 17. We are ‘DMP’ family! • Regular user groups • Knowledge exchange drop-ins • Newsletter • Socials! Big thanks to Magdalena!
- 18. Continue to innovate Image by Alex Knight https://unsplash.com/photos/2EJCSULRwC8
- 19. Machine-actionable DMPs • Better reuse of content • More intuitive / customised • Tailored recommendations and help • Derive more value for researchers, funders, unis
- 20. Above all – enjoy the ride! Image courtesy of DCC https://www.flickr.com/photos/digitalcurationcentre/32991485032