The University was experiencing weekly outages on their wide area network circuits connecting multiple campuses. Opening tickets with their telecom provider would result in the issues being marked as "no trouble found" without resolution. The University director decided to apply availability management techniques to track outage durations and quantities. This data was used to invoice the telecom for service credits, motivating them to finally resolve the underlying problems. As a result, the network quality and user experience improved significantly. This story illustrates how availability management principles can be applied pragmatically to achieve tangible benefits, even without a formal ITIL program.
SITS15: Swarming - A radical new way to deliver serviceJon Stevens-Hall
How BMC replaced the traditional tiered, hierarchical support team structure with Swarming, to deliver faster results, better collaboration, and quicker staff development.
References:
CONSORTIUM FOR SERVICE INNOVATION:
Intelligent Swarming: Considerations for Starting Out
http://www.serviceinnovation.org/included/docs/start_swarming.pdf
(via http://www.serviceinnovation.org/intelligent-swarming/)
CISCO: Digital Swarming -The Next Model for Distributed Collaboration and Decision Making
http://s3.amazonaws.com/connected_republic/attachments/4/Digital_Swarming_EB_0812c_FINAL.pdf
Learn the top ways of streamlining your technology and minimizing downtime- from an IT pro that specializes in providing managed IT services to schools
SITS15: Swarming - A radical new way to deliver serviceJon Stevens-Hall
How BMC replaced the traditional tiered, hierarchical support team structure with Swarming, to deliver faster results, better collaboration, and quicker staff development.
References:
CONSORTIUM FOR SERVICE INNOVATION:
Intelligent Swarming: Considerations for Starting Out
http://www.serviceinnovation.org/included/docs/start_swarming.pdf
(via http://www.serviceinnovation.org/intelligent-swarming/)
CISCO: Digital Swarming -The Next Model for Distributed Collaboration and Decision Making
http://s3.amazonaws.com/connected_republic/attachments/4/Digital_Swarming_EB_0812c_FINAL.pdf
Learn the top ways of streamlining your technology and minimizing downtime- from an IT pro that specializes in providing managed IT services to schools
Once you are approved for benefits, When will you start receiving checks? Ankin Law Office LLC
The social security disability claim evaluation process can be lengthy. Once a claim is approved, many applicants want to know when they will start receiving benefits. For more details visit: http://ankinlaw.com/
Faster EJB Integrations with PlektonLabs EJB Connector.pptxPlektonLabs
The PlektonLabs EJB Connector is a useful tool when integrating Enterprise JavaBeans with MuleSoft. This connector is reusable and cuts down the time required on development and testing by up to two-thirds in most use cases. More importantly, it modernizes processes that rely on legacy systems, allowing countless businesses out there to utilize cutting-edge technology at their own pace without any disruptions.
This whitepaper aims to answer the following questions:
What does this EJB Connector do and who is it meant for?
What are Enterprise JavaBeans all about?
How does the connector solve integration issues and connectivity problems?
How could one go about using and implementing the EJB Connector?
As you read, you will be able to explore the contexts where the EJB connector can help businesses circumvent integration challenges and market their developments in a much shorter time. In the long run, this will go a long way in contributing to a business’s agility and overall growth.
Download full whitepaper: https://www.plektonlabs.com/whitepaper-on-faster-ejb-integrations/
Once you are approved for benefits, When will you start receiving checks? Ankin Law Office LLC
The social security disability claim evaluation process can be lengthy. Once a claim is approved, many applicants want to know when they will start receiving benefits. For more details visit: http://ankinlaw.com/
Faster EJB Integrations with PlektonLabs EJB Connector.pptxPlektonLabs
The PlektonLabs EJB Connector is a useful tool when integrating Enterprise JavaBeans with MuleSoft. This connector is reusable and cuts down the time required on development and testing by up to two-thirds in most use cases. More importantly, it modernizes processes that rely on legacy systems, allowing countless businesses out there to utilize cutting-edge technology at their own pace without any disruptions.
This whitepaper aims to answer the following questions:
What does this EJB Connector do and who is it meant for?
What are Enterprise JavaBeans all about?
How does the connector solve integration issues and connectivity problems?
How could one go about using and implementing the EJB Connector?
As you read, you will be able to explore the contexts where the EJB connector can help businesses circumvent integration challenges and market their developments in a much shorter time. In the long run, this will go a long way in contributing to a business’s agility and overall growth.
Download full whitepaper: https://www.plektonlabs.com/whitepaper-on-faster-ejb-integrations/
Grokking Techtalk: Problem solving for sw engineers9diov
Introduction to problem solving skill for software engineering. Including:
- Problem definition
- Ladder of abstraction
- Causal Analysis
- Trade-off Analysis
- Separation Principles
Business is all about Numbers & Speed, Professionalism is all about realization of Commitments. How to make these two ends meet.. is by reducing Waste.
Virtualization infrastructure in financial services rully feranataRully Feranata
Over many years, the IT function in financial institutions has evolved from a mere transactional tool into
a pervasive, integral element of virtually every aspect of doing business. This transformation has
constituted a fundamental, structural change in the financial services arena and has put IT performance
at the top of the CEO’s agenda at most banks and insurance companies.
The goal of this presentation is to share exemplars of important broadband Internet access performance phenomena. In particular, we highlight the critical role of stationarity.
When they have non-stationarity, networks are useless for most applications. We show real-world examples of both stationarity and non-stationarity, and discuss the implications for broadband stakeholders.
These phenomena are only visible when using state-of-the-art high-fidelity metrics and measures that capture instantaneous flow.
All over the world, water utilities must to face daily multiple difficulties in order to ensure water supply and sewer service to the citizens. Most of these problems are essentially related with technic and technology. Others with processes, organizations and the rest of the Industry’s implied actors. Others with regulatory issues and the administrative tangled mess around water. And so on… we could follow identifying more factors that, in one way or another, can represent a problem during the critical water supply process
Framework for Cloud Computing Adoption: A Roadmap for Smes to Cloud Migrationijccsa
Small and Medium size Enterprises (SME) are considered as a backbone of many developing and
developed economies of the world; they are the driving force to any major economy across the globe.
Through Cloud Computing firms outsource their entire information technology (IT) process while
concentrating more on their core business. It allows businesses to cut down heavy cost incurred over IT
infrastructure without losing focus on customer needs. However, Cloud industry to an extent has struggled
to grow among SMEs due to the reluctance and concerns expressed by them. Throughout the course of this
study several interviews were conducted and the literature was reviewed to understand how cloud
providers offer services and what challenges SMEs are facing. The study identified issues like cloud
knowledge, interoperability, security and contractual concerns to be hindering SMEs adoption of cloud
services. From the interviews common practices followed by cloud vendors and what concerns SMEs have
were identified as a basis for a cloud framework which will bridge gaps between cloud vendors and SMEs.
A stepwise framework for cloud adoption is formulated which identifies and provides recommendation to
four most predominant challenges which are hurting cloud industry and taking SMEs away from cloud
computing, as well as guide SMEs aiding in successful cloud adoption. Moreover, this framework
streamlines the cloud adoption process for SMEs by removing ambiguity in regards to fundamentals
associated with their organisation and cloud adoption process
IT Service Management (ITSM) Model for Business & IT AlignementRick Lemieux
Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle.
1. Availability Management in Action
The workable, practical guide to Do IT Yourself
Page 1 of 2
Vol. 4.38 • September 25, 2008
Availability Management in Action
By Hank Marquis
Hank is EVP of Knowledge Management at Universal Solutions Group, and Founder and Director of NABSM.ORG. Contact Hank by email at
hank.marquis@usgct.com. View Hank’s blog at www.hankmarquis.info.
A vailability Management intimidates many new practitioners, and they often leave it to last
or skip it altogether. This is too bad, because even without a formal ITIL program, Availability
Management can yield dramatic results, as one of my clients, a major University, found
out...
Lots of people get intimidated by the math and scope of Availability Management. It is too bad, because you can get quite
a few quick wins by applying some simple Availability Management techniques.
I am going to illustrate this by describing the story of a University that I worked with. They used Availability
Management to take back control of their infrastructure.
The University had issues of availability with one of their underpinning contracts (UC) with a telecom provider. They
kept losing service. They would open an incident, which would invariably close as “no trouble found” or “came clear while
testing” in a few days. They were simply not able to get the attention of the service provider.
Then they became aware of availability management, took some action, and not only got their issues resolved, but got
some cash back in the process. Once again, actually getting benefits from ITIL “ain't sexy” but “it sure is valuable.”
Based on my personal experience, following I describe how a major University was able to improve quality and reduce
costs through focused application of the basic ITIL concept of Availability Management.
The Issue
The University, which shall remain nameless, was having issues with a carrier. The IT department at the University
supported several distributed campuses, all connected by wide area network (WAN) circuits from the regional carrier (who
shall also remain nameless to protect the guilty!)
About every week a WAN circuit would fail and either disconnect the campus, or cause significant delays on other circuits
due to saturation as the traffic re-routed. The result was significant negative impact on the campus, professors,
researchers, administrators, and students. Not a pretty picture.
Whenever this happened, University IT would open a ticket with the carrier. After a couple of days the circuit would
“miraculously” recover, and the incident would close. A follow-up with the carrier invariably yielded that classic telco
response: “we didn't do anything, but does it work now?” and the ticket would be closed as NTF (No Trouble Found) or
CWT (Came Clear While Testing).
Let me translate here. In other words, the telco had an intermittent problem that they could not find, and when the
fiddled around with enough things the systems would recover on their own. Since the telco never got to the root cause, the
underlying root cause of the incidents remained. This is the classic “chronic” incident and problem.
The Solution
My customer, director of the University IT organization decided to take action. He obtained a copy of the UC with the
http://www.itsmsolutions.com/newsletters/DITYvol4iss38.htm
9/25/2008