The document discusses ISO 20000, a new international standard for auditing and certifying IT service management. ISO 20000 is based on and aligned with the ITIL framework. It defines requirements for IT service management and provides audit criteria for organizational certification. Adoption of ISO 20000 is expected to increase as more organizations require certification from their partners and vendors, similar to how ISO 9001 became a standard requirement.
Adept specializes in training and certifications in the IT, Information Security, Project Management, and Governance/Compliance Field.
We offer classroom, private, and corporate in-house training all over the Middle East.
If you are looking for Microsoft Courses, Training and Certification you can visit our website with a click on the link.
https://www.microteklearning.com
This ITIL Training Guide will answer every question you have about ITIL training including what delivery method is right for you. Feel free to reach out to sales@itsmsolutions.com if you need additional assistance.
Adept specializes in training and certifications in the IT, Information Security, Project Management, and Governance/Compliance Field.
We offer classroom, private, and corporate in-house training all over the Middle East.
If you are looking for Microsoft Courses, Training and Certification you can visit our website with a click on the link.
https://www.microteklearning.com
This ITIL Training Guide will answer every question you have about ITIL training including what delivery method is right for you. Feel free to reach out to sales@itsmsolutions.com if you need additional assistance.
PECB Webinar: Service Catalog among frameworks and standardsPECB
The webinar covers:
• Service Catalog in ITIL
• Service Catalog in ISO/IEC 20000
• Service Catalog in COBIT 5.0
• How to achieve the best situation for your IT organization
Presenter:
This session was presented by Yahia Al Anwar. He is a senior IT Services Management and Project Management consultant of EGYBYTE with more than 20 years of international experience in ITSM, systems management, security and infrastructure.
Link of the recorded session published on YouTube: https://youtu.be/0FJZ2qQFMRs
Winsple in one of the largest Educational Center providing Professional Course & Skill Training's. Winsple helps you kick-start your career with #1 boot-camp & certification courses which is the industry's best. PMP Plus Certification Training Course | Big Data Engineering Training Course | Data Science Course | Data Analytics Certification Training Course | Artificial Intelligence Course | Cloud Architect Certification Training Course | DevOps Engineer Certification Training Course |
A Beginner's Guide to Navigating the Frameworks.pdfMeetsolanki39
Navigating the world of IT service management frameworks can be overwhelming for beginners. This guide breaks down the basics and helps you choose the right framework for your organization.
IT Service Management (ITSM) Model for Business & IT AlignementRick Lemieux
Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
2. ITIL ISO 20000
IT Experience. Practical Solutions.
DITY™ Newsletter
The workable, practical guide to Do IT Yourself™
GET READY FOR ISO 20000
CERTIFICATION
Vol. 2.3, JAN. 18, 2006
By Hank Marquis
UPDATED MAR. 21, 2006: ADDED LINK TO ITIL VERSION 3 (ITIL V3)
The ITIL is not a standard and has no auditing criteria. Some chose CobiT for
audits, but CobiT isn’t a standard either. The British Standards Institute (BSI)
created British Standard BS 15000 as an audit standard, but it wasn’t an
international standard. However, BS 15000 delivered specifications for
hank
managing IT, implementing the ITIL, established audit criteria and corporateMARQUIS level certification.
Articles
E-mail
Bio
Used in the UK, BS 15000 had slow adoption elsewhere in the world. Then BSI
submitted BS 15000 to the International Standards Organization (ISO) and
ISO released it as ISO 20000 in December of 2005. For the first time, IT now
had an international standard for auditing and certifying IT.
ISO 20000 is an industry standard like ISO 9000/9001, and like ISO 9000/9001, ISO 20000
offers organizational certification — this means that some very major changes are coming to an IT
shop near you, and soon! Following is an explanation of ISO 20000, and how it relies upon the
ITIL.
As a standard, ISO 20000 shows IT how to manage and improve IT while establishing audit
criteria. It also provides auditors with a documented standard to use for measuring IT
compliance.
The ITIL offers certifications for individuals; ISO 20000 is an organizational certification with
http://www.itsmsolutions.com/newsletters/DITYvol2iss3.htm (1 of 3)11/11/2006 11:26:51 AM
3. ITIL ISO 20000
international recognition. This removes one of the toughest problems we face in IT today -management commitment. Every senior manager in an ISO 9000 certified company knows the
benefits that came from gaining that status. With ISO 20000, it will now be far easier to gain
mind share among senior management -- a key benefit for those implementing or planning to
adopt the ITIL.
ISO 20000 is really two specifications, ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005, I
will refer to them as ISO 20000-1 and 20000-2.
q ISO 20000-1 is the specification for Service Management. It defines the processes and
provides assessment criteria and recommendations for those responsible for IT Service
Management. Organizational certification uses this section.
q
ISO 20000-2 documents a “code of practice” that explains how manage IT with regard to ISO
20000-1 audits.
Both ISO 20000-1 and ISO 20000-2 derive directly from the ITIL best practice. ISO 20000
groups the ITIL processes we all know into five core bundles:
1. Service Delivery Processes -- Service Level Management, Availability
Management, Capacity Management, Continuity Management, and Budgeting
and Accounting for IT Services (Financial Management) along with Information
Security Management and Service reporting
2. Relationship Processes -- Business Relationship Management and Supplier
Management
3. Resolution Processes -- Incident Management and Problem Management
4. Control Processes -- Configuration Management and Change Management
5. Release Process -- Release Management
So, what does it all mean? It means that a boom in ITIL adoption is on the horizon! Already,
several governments have stated that ISO 20000 is a requirement for outsourced IT services. As
the industry recognizes the value of ISO 20000, more and more companies will require their
partners and vendors to reach ISO 20000 certification -- just as they did for ISO 9000/9001. If
your organization is already ISO 9000/9001 certified, you will have a much easier time gaining
and maintaining management commitment for your ITIL implementation! In addition, if you are
already implementing or adopting ITIL, there is now an organizational certification.
ISO 20000 certification is already becoming a requirement, so you should start getting familiar
with it today! Its based on the ITIL, so you already understand a lot of this standard. But ISO
20000 also includes more than Service Delivery and Service Support. It includes sections on
managing suppliers and the business; as well as Security Management. Grouping Security
Management (previously its own ITIL book) with Service Delivery is an interesting spin, and may
http://www.itsmsolutions.com/newsletters/DITYvol2iss3.htm (2 of 3)11/11/2006 11:26:51 AM