Submit Search
Upload
Disruption presentationv2.35
•
0 likes
•
491 views
Anthony DeLima
Follow
Discover how to establish a strategy for digital disruption.
Read less
Read more
Leadership & Management
Report
Share
Report
Share
1 of 24
Download now
Download to read offline
Recommended
Innovation
Innovation
Anthony DeLima
Technology Opportunities in the Financial Services Sector
Technology Opportunities in the Financial Services Sector
Anthony DeLima
epa-pay-360-digital-payments-2016-full-brochure
epa-pay-360-digital-payments-2016-full-brochure
Juan Andrade
Double the profits through digital transformation - digital insurance in Africa
Double the profits through digital transformation - digital insurance in Africa
The Digital Insurer
Ketterät toimijat kapealla alueella
Ketterät toimijat kapealla alueella
Finanssivalvonta
3.FINTECH Course NMIMS -UNDERSTANDING TECH in Fintech
3.FINTECH Course NMIMS -UNDERSTANDING TECH in Fintech
Niraj Vaidya
2.FINTECH Course NMIMS - ANALYZING Fintech Landscape(Guest Lecture by NIRAJ V...
2.FINTECH Course NMIMS - ANALYZING Fintech Landscape(Guest Lecture by NIRAJ V...
Niraj Vaidya
Innovationstag Digital Banking Liechtenstein 2016
Innovationstag Digital Banking Liechtenstein 2016
Roman Dinkel
Recommended
Innovation
Innovation
Anthony DeLima
Technology Opportunities in the Financial Services Sector
Technology Opportunities in the Financial Services Sector
Anthony DeLima
epa-pay-360-digital-payments-2016-full-brochure
epa-pay-360-digital-payments-2016-full-brochure
Juan Andrade
Double the profits through digital transformation - digital insurance in Africa
Double the profits through digital transformation - digital insurance in Africa
The Digital Insurer
Ketterät toimijat kapealla alueella
Ketterät toimijat kapealla alueella
Finanssivalvonta
3.FINTECH Course NMIMS -UNDERSTANDING TECH in Fintech
3.FINTECH Course NMIMS -UNDERSTANDING TECH in Fintech
Niraj Vaidya
2.FINTECH Course NMIMS - ANALYZING Fintech Landscape(Guest Lecture by NIRAJ V...
2.FINTECH Course NMIMS - ANALYZING Fintech Landscape(Guest Lecture by NIRAJ V...
Niraj Vaidya
Innovationstag Digital Banking Liechtenstein 2016
Innovationstag Digital Banking Liechtenstein 2016
Roman Dinkel
Fintech o2o digital hybrid finance presentation by Grow VC Group
Fintech o2o digital hybrid finance presentation by Grow VC Group
Grow VC Group
Innovation in financial services
Innovation in financial services
Davinci
A Financial Tech Tsunami Driven by Blockchain AI Crypto Economics
A Financial Tech Tsunami Driven by Blockchain AI Crypto Economics
Dinis Guarda
Alexandre Knight: Digital Strategy at AXA
Alexandre Knight: Digital Strategy at AXA
Vicky Gerassimou
UNMISSABLE CURATED ROSTER OF EVENTS - FINTECH, PAYMENTS and BANKING
UNMISSABLE CURATED ROSTER OF EVENTS - FINTECH, PAYMENTS and BANKING
Jose Payano
01
01
Chadi Kfoury
Global Treasury Congress Barbican Centre London Wed 7th October 2015
Global Treasury Congress Barbican Centre London Wed 7th October 2015
Mike Richards
Wirecard - NOAH19 London
Wirecard - NOAH19 London
NOAH Advisors
ViA PAY Introduction v6
ViA PAY Introduction v6
Lars Olof Kanngard
Horizons for BigData, IoT and AI technologies for the FINTECH sector
Horizons for BigData, IoT and AI technologies for the FINTECH sector
Big Data Value Association
From Online To Digital
From Online To Digital
The Bank Channel
Digital Bank
Digital Bank
Chris Skinner
ThoughtWorks: Monetising Open Banking
ThoughtWorks: Monetising Open Banking
Thoughtworks
[Webinar Slides] Your 2019 Information Management Resolution: Part Two
[Webinar Slides] Your 2019 Information Management Resolution: Part Two
AIIM International
Hafsah Hashim - Adoption of digital technologies for SMEs: React, Reflect and...
Hafsah Hashim - Adoption of digital technologies for SMEs: React, Reflect and...
OECD CFE
FinTech, from 'Nice to Know' to 'Need to Know'
FinTech, from 'Nice to Know' to 'Need to Know'
Robi Dattatreya
Mis fintech PRESENTATION for mba (revolution of online payment )
Mis fintech PRESENTATION for mba (revolution of online payment )
Pratiksha Tiwari
Financial Technology (Fintech)
Financial Technology (Fintech)
Chintu@life
Recent technological innovation trends in Dutch markets
Recent technological innovation trends in Dutch markets
Finanssivalvonta
Blockchain and tokenization are coming to all asset classes and instruments
Blockchain and tokenization are coming to all asset classes and instruments
Grow VC Group
EEWork book s2
EEWork book s2
Meztli Valeriano Orozco
Physically fit, spiritually alive
Physically fit, spiritually alive
Danny Thomas
More Related Content
What's hot
Fintech o2o digital hybrid finance presentation by Grow VC Group
Fintech o2o digital hybrid finance presentation by Grow VC Group
Grow VC Group
Innovation in financial services
Innovation in financial services
Davinci
A Financial Tech Tsunami Driven by Blockchain AI Crypto Economics
A Financial Tech Tsunami Driven by Blockchain AI Crypto Economics
Dinis Guarda
Alexandre Knight: Digital Strategy at AXA
Alexandre Knight: Digital Strategy at AXA
Vicky Gerassimou
UNMISSABLE CURATED ROSTER OF EVENTS - FINTECH, PAYMENTS and BANKING
UNMISSABLE CURATED ROSTER OF EVENTS - FINTECH, PAYMENTS and BANKING
Jose Payano
01
01
Chadi Kfoury
Global Treasury Congress Barbican Centre London Wed 7th October 2015
Global Treasury Congress Barbican Centre London Wed 7th October 2015
Mike Richards
Wirecard - NOAH19 London
Wirecard - NOAH19 London
NOAH Advisors
ViA PAY Introduction v6
ViA PAY Introduction v6
Lars Olof Kanngard
Horizons for BigData, IoT and AI technologies for the FINTECH sector
Horizons for BigData, IoT and AI technologies for the FINTECH sector
Big Data Value Association
From Online To Digital
From Online To Digital
The Bank Channel
Digital Bank
Digital Bank
Chris Skinner
ThoughtWorks: Monetising Open Banking
ThoughtWorks: Monetising Open Banking
Thoughtworks
[Webinar Slides] Your 2019 Information Management Resolution: Part Two
[Webinar Slides] Your 2019 Information Management Resolution: Part Two
AIIM International
Hafsah Hashim - Adoption of digital technologies for SMEs: React, Reflect and...
Hafsah Hashim - Adoption of digital technologies for SMEs: React, Reflect and...
OECD CFE
FinTech, from 'Nice to Know' to 'Need to Know'
FinTech, from 'Nice to Know' to 'Need to Know'
Robi Dattatreya
Mis fintech PRESENTATION for mba (revolution of online payment )
Mis fintech PRESENTATION for mba (revolution of online payment )
Pratiksha Tiwari
Financial Technology (Fintech)
Financial Technology (Fintech)
Chintu@life
Recent technological innovation trends in Dutch markets
Recent technological innovation trends in Dutch markets
Finanssivalvonta
Blockchain and tokenization are coming to all asset classes and instruments
Blockchain and tokenization are coming to all asset classes and instruments
Grow VC Group
What's hot
(20)
Fintech o2o digital hybrid finance presentation by Grow VC Group
Fintech o2o digital hybrid finance presentation by Grow VC Group
Innovation in financial services
Innovation in financial services
A Financial Tech Tsunami Driven by Blockchain AI Crypto Economics
A Financial Tech Tsunami Driven by Blockchain AI Crypto Economics
Alexandre Knight: Digital Strategy at AXA
Alexandre Knight: Digital Strategy at AXA
UNMISSABLE CURATED ROSTER OF EVENTS - FINTECH, PAYMENTS and BANKING
UNMISSABLE CURATED ROSTER OF EVENTS - FINTECH, PAYMENTS and BANKING
01
01
Global Treasury Congress Barbican Centre London Wed 7th October 2015
Global Treasury Congress Barbican Centre London Wed 7th October 2015
Wirecard - NOAH19 London
Wirecard - NOAH19 London
ViA PAY Introduction v6
ViA PAY Introduction v6
Horizons for BigData, IoT and AI technologies for the FINTECH sector
Horizons for BigData, IoT and AI technologies for the FINTECH sector
From Online To Digital
From Online To Digital
Digital Bank
Digital Bank
ThoughtWorks: Monetising Open Banking
ThoughtWorks: Monetising Open Banking
[Webinar Slides] Your 2019 Information Management Resolution: Part Two
[Webinar Slides] Your 2019 Information Management Resolution: Part Two
Hafsah Hashim - Adoption of digital technologies for SMEs: React, Reflect and...
Hafsah Hashim - Adoption of digital technologies for SMEs: React, Reflect and...
FinTech, from 'Nice to Know' to 'Need to Know'
FinTech, from 'Nice to Know' to 'Need to Know'
Mis fintech PRESENTATION for mba (revolution of online payment )
Mis fintech PRESENTATION for mba (revolution of online payment )
Financial Technology (Fintech)
Financial Technology (Fintech)
Recent technological innovation trends in Dutch markets
Recent technological innovation trends in Dutch markets
Blockchain and tokenization are coming to all asset classes and instruments
Blockchain and tokenization are coming to all asset classes and instruments
Viewers also liked
EEWork book s2
EEWork book s2
Meztli Valeriano Orozco
Physically fit, spiritually alive
Physically fit, spiritually alive
Danny Thomas
Addison bank
Addison bank
tina12613
De Wondere Wereld Van Verkeerskundigen(Versie Hugo)
De Wondere Wereld Van Verkeerskundigen(Versie Hugo)
Jan-Albert de Leur
Nuevo yosjfkshf
Nuevo yosjfkshf
lov3hyun
Com_HK2_2011
Com_HK2_2011
Thuy AI Tran Thi
Alleya new
Alleya new
Dim Kin
introduction to plumbing Part 2
introduction to plumbing Part 2
vigyanashram
BRUNO MARS
BRUNO MARS
Daniela-Zapata
«Река долголетия»
«Река долголетия»
35nw
IAT
IAT
Jaeyoung Chu
Cascading Style Sheets In Motion
Cascading Style Sheets In Motion
Mihex
What the body does
What the body does
jdelarosa2019x
Presentation1 disney
Presentation1 disney
Katefrans Flores
Копия документа google docs & you
Копия документа google docs & you
Kazantip Kazantipov
473 tactical cellular jamming system
473 tactical cellular jamming system
riskis
Coding standard
Coding standard
TamKỳ Phố
夫妻吵架的藝術
夫妻吵架的藝術
kayoweb
NNDKP_Background check regulile jocului
NNDKP_Background check regulile jocului
Nestor_Nestor
Система влади в Україні
Система влади в Україні
simplgr
Viewers also liked
(20)
EEWork book s2
EEWork book s2
Physically fit, spiritually alive
Physically fit, spiritually alive
Addison bank
Addison bank
De Wondere Wereld Van Verkeerskundigen(Versie Hugo)
De Wondere Wereld Van Verkeerskundigen(Versie Hugo)
Nuevo yosjfkshf
Nuevo yosjfkshf
Com_HK2_2011
Com_HK2_2011
Alleya new
Alleya new
introduction to plumbing Part 2
introduction to plumbing Part 2
BRUNO MARS
BRUNO MARS
«Река долголетия»
«Река долголетия»
IAT
IAT
Cascading Style Sheets In Motion
Cascading Style Sheets In Motion
What the body does
What the body does
Presentation1 disney
Presentation1 disney
Копия документа google docs & you
Копия документа google docs & you
473 tactical cellular jamming system
473 tactical cellular jamming system
Coding standard
Coding standard
夫妻吵架的藝術
夫妻吵架的藝術
NNDKP_Background check regulile jocului
NNDKP_Background check regulile jocului
Система влади в Україні
Система влади в Україні
Similar to Disruption presentationv2.35
Sales, Marketing & Service Optimization: Strategies for Accelerating Growth
Sales, Marketing & Service Optimization: Strategies for Accelerating Growth
Cognizant
Procurement Management Software
Procurement Management Software
AmitJoshi767577
TATA Cliq Growth Strategy
TATA Cliq Growth Strategy
Arvind Radhakrishnen
Business analytics & strategy
Business analytics & strategy
Asif Hameed
Why, When and How Do I Start a Digital Transformation?
Why, When and How Do I Start a Digital Transformation?
Acquia
What can start-ups do to accelerate their DTC strategy
What can start-ups do to accelerate their DTC strategy
Adrian M Odgers
Best Practices in Business Innovation: Business Models Changing the Landscape...
Best Practices in Business Innovation: Business Models Changing the Landscape...
Aggregage
Monetizing Insights with Experiential Commerce
Monetizing Insights with Experiential Commerce
Acquia
Digital Business - Accenture
Digital Business - Accenture
Accenture the Netherlands
Go-to-Market in the Cloud Trends and Challenges
Go-to-Market in the Cloud Trends and Challenges
Leahanne Hobson
[Accenture] Digital Business 2017
[Accenture] Digital Business 2017
Duy, Vo Hoang
The Secret to Acquiring and Retaining Customers in Financial Services
The Secret to Acquiring and Retaining Customers in Financial Services
Perficient, Inc.
Inspired Experiences with Technology from hybris and Agile Methodology #SAPPH...
Inspired Experiences with Technology from hybris and Agile Methodology #SAPPH...
Capgemini
Big digital oct 2014 ex
Big digital oct 2014 ex
Firestring
Being digital: Breaking through the digital ceiling
Being digital: Breaking through the digital ceiling
accenture
Buyer Persona Myth Presentation Final
Buyer Persona Myth Presentation Final
Jonathan Vlock
Stop Pushing Sales! Focus on the Art and Science of Revenue Conversion
Stop Pushing Sales! Focus on the Art and Science of Revenue Conversion
Carpedia Consulting
Digital Disruption -> The New Reality: Acronis Keynote_20.11.14
Digital Disruption -> The New Reality: Acronis Keynote_20.11.14
SalesChannel International
The History of Infinity Contact Buyerlytics Solution
The History of Infinity Contact Buyerlytics Solution
Infinity Contact
"What's in Your Marketing Cloud? How to Maximize Technology Investments" - In...
"What's in Your Marketing Cloud? How to Maximize Technology Investments" - In...
Tealium
Similar to Disruption presentationv2.35
(20)
Sales, Marketing & Service Optimization: Strategies for Accelerating Growth
Sales, Marketing & Service Optimization: Strategies for Accelerating Growth
Procurement Management Software
Procurement Management Software
TATA Cliq Growth Strategy
TATA Cliq Growth Strategy
Business analytics & strategy
Business analytics & strategy
Why, When and How Do I Start a Digital Transformation?
Why, When and How Do I Start a Digital Transformation?
What can start-ups do to accelerate their DTC strategy
What can start-ups do to accelerate their DTC strategy
Best Practices in Business Innovation: Business Models Changing the Landscape...
Best Practices in Business Innovation: Business Models Changing the Landscape...
Monetizing Insights with Experiential Commerce
Monetizing Insights with Experiential Commerce
Digital Business - Accenture
Digital Business - Accenture
Go-to-Market in the Cloud Trends and Challenges
Go-to-Market in the Cloud Trends and Challenges
[Accenture] Digital Business 2017
[Accenture] Digital Business 2017
The Secret to Acquiring and Retaining Customers in Financial Services
The Secret to Acquiring and Retaining Customers in Financial Services
Inspired Experiences with Technology from hybris and Agile Methodology #SAPPH...
Inspired Experiences with Technology from hybris and Agile Methodology #SAPPH...
Big digital oct 2014 ex
Big digital oct 2014 ex
Being digital: Breaking through the digital ceiling
Being digital: Breaking through the digital ceiling
Buyer Persona Myth Presentation Final
Buyer Persona Myth Presentation Final
Stop Pushing Sales! Focus on the Art and Science of Revenue Conversion
Stop Pushing Sales! Focus on the Art and Science of Revenue Conversion
Digital Disruption -> The New Reality: Acronis Keynote_20.11.14
Digital Disruption -> The New Reality: Acronis Keynote_20.11.14
The History of Infinity Contact Buyerlytics Solution
The History of Infinity Contact Buyerlytics Solution
"What's in Your Marketing Cloud? How to Maximize Technology Investments" - In...
"What's in Your Marketing Cloud? How to Maximize Technology Investments" - In...
More from Anthony DeLima
2018 trends
2018 trends
Anthony DeLima
2017 trends
2017 trends
Anthony DeLima
2016 trends
2016 trends
Anthony DeLima
Why the Customer Journey is critical to your Integration Architecture
Why the Customer Journey is critical to your Integration Architecture
Anthony DeLima
The Unified Digital Customer Experience
The Unified Digital Customer Experience
Anthony DeLima
Successful Companies are Rebooting & Transforming
Successful Companies are Rebooting & Transforming
Anthony DeLima
More from Anthony DeLima
(6)
2018 trends
2018 trends
2017 trends
2017 trends
2016 trends
2016 trends
Why the Customer Journey is critical to your Integration Architecture
Why the Customer Journey is critical to your Integration Architecture
The Unified Digital Customer Experience
The Unified Digital Customer Experience
Successful Companies are Rebooting & Transforming
Successful Companies are Rebooting & Transforming
Recently uploaded
Measuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield Metrics
CIToolkit
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
divyansh0kumar0
Reflecting, turning experience into insight
Reflecting, turning experience into insight
Wayne Abrahams
Introduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-Engineering
thomas851723
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
CIToolkit
LPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business Sector
thomas851723
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Rashtriya Kisan Manch
LPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations Review
thomas851723
Fifteenth Finance Commission Presentation
Fifteenth Finance Commission Presentation
mintusiprd
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...
AgileNetwork
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
9953056974 Low Rate Call Girls In Saket, Delhi NCR
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
jennyeacort
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
CIToolkit
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
CIToolkit
Board Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch Presentation
craig524401
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
jdkhjh
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Nehwal
Recently uploaded
(17)
Measuring True Process Yield using Robust Yield Metrics
Measuring True Process Yield using Robust Yield Metrics
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
VIP Kolkata Call Girl Rajarhat 👉 8250192130 Available With Room
Reflecting, turning experience into insight
Reflecting, turning experience into insight
Introduction to LPC - Facility Design And Re-Engineering
Introduction to LPC - Facility Design And Re-Engineering
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
Beyond the Five Whys: Exploring the Hierarchical Causes with the Why-Why Diagram
LPC Warehouse Management System For Clients In The Business Sector
LPC Warehouse Management System For Clients In The Business Sector
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
Farmer Representative Organization in Lucknow | Rashtriya Kisan Manch
LPC Operations Review PowerPoint | Operations Review
LPC Operations Review PowerPoint | Operations Review
Fifteenth Finance Commission Presentation
Fifteenth Finance Commission Presentation
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...
ANIn Gurugram April 2024 |Can Agile and AI work together? by Pramodkumar Shri...
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
sauth delhi call girls in Defence Colony🔝 9953056974 🔝 escort Service
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Call Us🔝⇛+91-97111🔝47426 Call In girls Munirka (DELHI)
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Unlocking Productivity and Personal Growth through the Importance-Urgency Matrix
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Simplifying Complexity: How the Four-Field Matrix Reshapes Thinking
Board Diversity Initiaive Launch Presentation
Board Diversity Initiaive Launch Presentation
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
原版1:1复刻密西西比大学毕业证Mississippi毕业证留信学历认证
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Pooja Mehta 9167673311, Trusted Call Girls In NAVI MUMBAI Cash On Payment , V...
Disruption presentationv2.35
1.
Defining a Disruptive Strategy Executive Management Workshop Sāo
Paulo, Brazil July 17, 2015 by Anthony DeLima adelima@cartenia.com © Copyright 2015 – All Rights Reserved CARTENIA GROUP
2.
The 5 Hypothesis Strategic
Focus The Digital Era Your Culture Our Approach Q&A © Copyright 2015 – All Rights Reserved “Understanding The Journey” CARTENIA GROUP
3.
Hypothesis #1 I am
the customer, I am in control, I make choices, and I manage my journey as your customer. [availability, pricing, characteristics, delivery, service] © Copyright 2015 – All Rights Reserved CARTENIA GROUP
4.
Digital business transformation
is driven by four critical factors; Social Media Everything Real-time Growth of Mobile Technology Highly Informed Customers Hypothesis #2 © Copyright 2015 – All Rights Reserved CARTENIA GROUP
5.
Defining a Digital
strategy is not an end-goal - it’s a continuous journey. It’s the result of learning more about the relationship between customer behavior and technology and to deliver disruptive value. CARTENIA GROUP © Copyright 2015 – All Rights Reserved Hypothesis #3
6.
Best-in-class companies leverage customer
behavior to continuously mold their value proposition while creating new ways to connect with customers across channels. CARTENIA GROUP © Copyright 2015 – All Rights Reserved Hypothesis #4
7.
Defining a Digital
strategy has a little to do with technology but a lot more with understanding real time customer needs and delivering new value in a B2C, or B2B model. CARTENIA GROUP © Copyright 2015 – All Rights Reserved Hypothesis #5
8.
Where is the
focus? What are your priorities? What’s the end-game? Revisiting the Value-creation Levers © Copyright 2015 – All Rights Reserved GROWTH RETURN ON CAPITAL RISK MANAGEMENT CARTENIA GROUP
9.
© Copyright 2015
– All Rights Reserved GROWTH? RETURN ON CAPITAL? MANAGING RISK? CARTENIA GROUP InnovaIon & New Products ReputaIon Management Digital Sales & MarkeIng What is your focus?
10.
Understand the nature
of your competitive culture, then evaluate the changes. What’s your competitive culture Emulate market leader’s Strategy & TacIcs Re-‐segment the market to create a niche Create and pursue a unique advantage Tradi&onal game rules New game rules En&re Market Niche Where to compete How to compete Disrupt industry rules to exploit a unique advantage CARTENIA GROUP © Copyright 2015 – All Rights Reserved
11.
Accumulated Total Returns
Expected Window of Returns How quickly can changes be adopted – what are the areas that will impede rapid change. Appetite for Speed High Growth 12-‐24 months Quick Hits 0-‐12 months Exponen&al Growth 24-‐36 months Current Business Generate today’s cash flow Today’s revenue growth + tomorrow’s cash flow New value creaIon + new product/ service dimensions CARTENIA GROUP © Copyright 2015 – All Rights Reserved
12.
1. Doing something
dramatically different and significantly better. 2. Define who will benefit from the massive disruption. 3. Provide TOTAL customer control. 4. Identify measureable success. 5. Identify small innovation teams. 6. Exploit the 4 fundamental human needs: comfort, variety, connection, uniqueness. 7. Build a digital bridge into your product. 8. Not just better, faster, cheaper but dramatically different. 9. Think like an outsider. 10. Listen to customers on what problems to solve. Critical CONSIDERATIONS in creating disruption Creating Disruption CARTENIA GROUP © Copyright 2015 – All Rights Reserved COMFORT VARIETY CONNECTION UNIQUENESS
13.
Customer experience, product/service innovation, fulfillment,
corporate identity. How the Digital era is disrupting industries CARTENIA GROUP © Copyright 2015 – All Rights Reserved Customer Experience Products & Services Marke&ng & sales Distribu&on & Fulfillment Risk Op&miza&on Enhanced Control • Seamless Omni-‐channel experience • ConInuously evolving service proposiIons New digital products & services Omni-‐channel markeIng & sales • Full STP processing • Automated servicing • Improved customer targeIng • Improved risk profiling • Real-‐Ime Big-‐ Data analyIcs • Beaer decision-‐ making
14.
Creates the opportunity
to augment existing product/services base with new capabilities. “IoT” Enabling Disruption New Business models Real-‐Ime InformaIon on mission-‐criIcal systems Efficient, Intelligent operaIons Global Visibility DiversificaIon of revenue streams • New Value streams • Speed Ime to market • Respond rapidly to customer needs • Access informaIon from autonomous endpoints • Smart decision-‐making (i.e. pricing, logisIcs, sales, support Improved service Beaer quality MoneIze new services on top of tradiIonal ones More efficient supply-‐chain management Connec&vity w/ Customers Innova&on of products, & business models Automa&on of manual acIvity Improved Decisions, relying on Big-‐ Data analyIcs CARTENIA GROUP © Copyright 2015 – All Rights Reserved
15.
How does a
customer engage and how you are perceived? Understanding the customer Journey 1 2 3 4 5 awareness' considera,on' purchase' reten,on' advocacy' Blog'6'Social'Media'6'Newsle:ers' ' FAQs,'Knowledge'base,'Content' repositories' Website,'store,'eCommerce,'consider' peers,'set'criteria' Store,'website,'word'of'mouth' Online'ads'–'email,'Social'Ads,'Reviews,' Blog,'Media' Community'Forum,'short6list'vendors' CARTENIA GROUP © Copyright 2015 – All Rights Reserved
16.
What are the
underlying technology architecture requirements. What Technology must deliver CARTENIA GROUP Content/Unstructured Data Operational Data-Stores Data-Marts & Analytics Application/business logic, transformation, routing, connectivity and distribution services Asynchronous Secure Messaging JAVA Messaging Services (JVS) ENTERPRISE SERVICES BUS (MIDDLEWARE LAYER) Transformation (XSLT) SOAP/HTTP Connector (Web Serv.) SOAP/HTTP Connector (.NET) JMS J2ee Legacy Applications Connectors (part of ESB) SAP Connector Real Time BI & Text Analysis Business Rules Event Processing BPM & Workflow BI-Spoke Development © Copyright 2015 – All Rights Reserved
17.
CONFIRMING VEHICLES EXEXUTION
APPROACH END-‐STATE THINKING BUILDING FOUNDATION DEFINING VISION & LEADERSHIP MAPPING CUSTOMER JOURNEY SETTING VALUE GOALS SETTING FINANCIAL GOALS BUSINESS TECHNOLOGY GOVERNANCE TECH ARCHITECTURE CORPORATE STRUCTURE VALIDATING SERVICES & DRIVERS BRAND UPDATE KEY INITIATIVES TIMING & COST CARTENIA GROUP © Copyright 2015 – All Rights Reserved Approach
18.
KEY STEPS:
1. Defining Vision & Transforma&on Leadership a) Who will lead the transformaIon b) Who will be part of the team 2. Understand the Customer Journey 3. Valida&ng the Service Drivers a. Underlying service requirements B2C & B2B b. CharacterisIcs c. DifferenIators d. What are the disruptors 4. SeZng the Value levers: a. Growth b. Return on capital c. Managing risk 5. SeZng Financial goals – how will returns be obtained a. Low cost/scale b. Premium pricing/brand c. Premium pricing/IP 6. ValidaIng the market arena ENDSTATETHINKING CARTENIA GROUP Awareness Considera&on Purchase Reten&on Advocacy © Copyright 2015 – All Rights Reserved “Establish a Vision of where we want to be based on the understanding of key customer drivers”
19.
KEY STEPS:
1. How will we get there from a Business perspec&ves a) Partnerships b) Joint-‐ventures c) M&A d) Alliances 2. How will we get there from a Technology perspec&ve a) Internal development b) Outsourcing/Co-‐Sourcing c) M&A d) Join-‐ventures e) Alliances CONFIRMINGVEHICLES CARTENIA GROUP © Copyright 2015 – All Rights Reserved “How do we get to the end-‐state – do we build it ourselves or do we leverage third par?es”
20.
BUILDINGFOUNDATION CARTENIA GROUP KEY STEPS:
1. Corporate & Legal structure a) DomesIc b) InternaIonal 2. Governance structure a) Centralized b) Distributed c) Roles & ResponsibiliIes d) DefiniIon & measurement of KPIs 3. Technology architecture a) ApplicaIon b) Services c) Data d) IdenIty management e) Plamorm f) Networking g) Overall standards © Copyright 2015 – All Rights Reserved “What is the underlying business and technical founda?on that must be in place to achieve the end-‐state?”
21.
EXECUTIONSEQUENCE CARTENIA GROUP ©
Copyright 2015 – All Rights Reserved KEY STEPS: 1. BRAND UPDATE a. Tone b. Message c. Content d. Channel approach 2. Key Transforma&on Ini&a&ves a. Projects in three stages: “Quick-‐Hit”, “High-‐Growth”, “ExponenIal Growth” b. Resourcing model; internal, contract labor, outsourced 3. Timing & cost a) Final sequencing b) Delivery Iming and speed c) Delivery approach d) Line item cosIng & financial return “What is the right sequence to execute transforma?on based on the company’s opera?onal, financial and organiza?onal constraints to adopt proposed changes?”
22.
Business Process
Tuning Client Value New Service Scope Business Process Tuning Business Process Advisory Services Enabling Products (Tech enabled) World-‐class Delivery OrganizaIon Enabling Products (Tech enabled) Joint-‐ Opera?onal Process Improvement New Service ‘SOLUTION’ Process, Products & People What are the B2B scenarios? B2B Opportunities to consider CARTENIA GROUP © Copyright 2015 – All Rights Reserved
23.
Heat-Maps provide visibility on
the Services & Technology enablers © Copyright 2015 – All Rights Reserved Service HEAT-‐MAP Technology HEAT-‐MAP CARTENIA GROUP
24.
© Copyright 2015
– All Rights Reserved CARTENIA GROUP
Download now