Anthony DeLima presents opportunities in the Financial services sector to leverage Social media and other consumer technology.

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“Opportunities
In the Financial
Services Sector”
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Anthony
de
Lima
CEO
&
Principal
CTEX
Partners
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Regional Trends
Década de las
Multilatinas
PYMES y
Microempresarios Latinas
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By
2030:
8.4
billion
inhabitants
60%
will
live
in
ci:es
5.7 billion access Internet
36%
micro-entrepreneurs
Over 6 Billion active Social
Media Users
Today:
7.2
billion
inhabitants
50%
live
in
ci:es
2.2
billion
access
Internet
8%
are
micro-­‐entrepreneurs
Over
1
Billion
ac:ve
Social
Media
users
CHANGING
MARKET
Flow of Capital
Emerging markets
Micro entrepreneurs
LATAM growth
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A New Paradigm..again….
“People
are
at
the
center
and
informa:on
finds
them”
WEBSITE
BLOGS
VIDEO
NEWS
FEED
TWEET
PAST
PRESENT

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Social
everything:
“New
generaQons
and
their
digital
world
stepping
forward”
“Global Trends
Driving Change
Major Shifts”
Redefining
value:
“Made
with
me”
–
consumer
parQcipates
in
value
creaQon”
Mobility
Everywhere:
“Everywhere
ProducQon
and
ConsumpQon
of
Value”
Internet
of
Everything:
“Sensors,
RoboQcs
take
control”
Business
shiS
–
“Micro
entrepreneurs
in
Numbers”
Informa:on
Security
“Greater
threats
than
ever”
Financial
services
tectonic
shiS:
“A
cashless
society
in
the
making”

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7
“Global Trends
Driving Change
All about
Mobility”
BYOD
IMPROVED
JAVASCRIPT
HTML
5
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8
“Global Trends
Driving Change
Mobile Stats (2012-2014)
Source:
IDC
Mobile
Growth
stats

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IMPLICATIONS
“The further we get,
the closer we get?”
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SOCIAL MEDIA
A Matter of TRUST
90% of consumers trust
peer recommendations for
purchasing decisions
Only14% trust advertisement
70% trust other consumer opinions
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“Global Trends
Driving Change
Social Networking Stats

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SOCIAL
ENGAGEMENT
“Made
with
me”
Meaningful,
Consistent
Interaction
Builds
Brand
Loyalty
Builds
Trust
“Global Trends
Driving Change
Social Networking
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People
&
Devices
as
“Things”
Cloud
Eco-System
Real-­‐Qme
Product
DefiniQon
Build
Brand
Loyalty
Real-­‐Qme
InteracQon
“Social
Engagement”
Information
Data
Content
“Global Trends
Driving Change
Social Networking
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IP
Thermostats
Digital
Signage
Security
Web
Stores
Clothing
Sensors
POS’
Smart
Household
Appliances
Public
cameras
Household
Lightning
Smartphones
Person
Medical
Monitors
Smart
Appliances
Cars
Sensors
Toys
Bluetooth
mouse,
keyboard,
headset
Printers
Credit
Cards
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©
Copyright
2012-­‐2013,
Curacao
Technology
Exchange
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FINANCIAL
SERVICES
Customer
Centricity
Social
Media
NEW
Reality
Non-­‐stop
STP
MulQ-­‐layer
security
Data
leakage
protecQon
24/7/365
UpQme
Minimum
RPO
&
RTO
DR
&
BCP

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Complex Ecosystem
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Bank’s role in
payment gateways
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CLOUD
Eco-­‐System
19
“Things”
As Strategy
“Predictable,
Non-­‐Standard”
Devices,
processes,
services
People
As Strategy
People,
organizaQons
Society,
“Exercise
Choice”
Information
As Strategy
InformaQon,
data,
content
“Transmi[able”
Content,
Device
Aware
Technology
Anywhere,
Anyhow
Reliable
CommunicaQons
Trusted,
Always-­‐On,
On-­‐
Demand
CompuQng
Fabric
“Global Trends
IT Strategy
What’s different

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the most advanced
datacenter in
Latin America &
the Caribbean

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The best way to predict
the future is to create it
Peter Drucker
Thank you…