Disrupted Futures 2023 | Utilizing technology in career guidance
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This presentation from the OECD Disrupted Futures 2023: International lessons on how schools can best equip students for their working lives conference looks at Enabling transitions “Utilizing technology to mobilize +125 000 mentees to guide youth in career development”. Presented by Jared Chung Discover the videos and other sessions from the OECD Disrupted Futures 2023 conference at https://www.oecd.org/education/career-readiness/conferences-webinars/disrupted-futures-2023.htm Find out more about our work on Career Readiness https://www.oecd.org/education/career-readiness/
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Disrupted Futures 2023 | Utilizing technology in career guidance
- 1. Utilizing Technology to Mobilize 125,000 Mentors to Guide Youth in Career Development OECD Disrupted Futures 2023 Jared Chung Executive Director CareerVillage.org @jaredchung @careervillage
- 2. Motivation for this project • Career advising / career guidance is frequently-used • Volunteer-based advising / mentoring is common • Limited capacity, makes scaling difficult 2 @jaredchung @careervillage
- 3. Case Study: CareerVillage.org • US-based nonprofit, founded 2011 • Online career advising via micro-mentoring • Emphasis on youth • 7 Million people • 190 countries • 125,000 mentors • 3,500 educators 3 @jaredchung @careervillage
- 4. Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 5. Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage Education, Nonprofit, and Public Sector Partners 19 30 81 70 0% 20% 40% 60% 80% 100% Students Questions Classrooms Online
- 6. Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 7. Employer Partnerships Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 8. Employer Partnerships Volunteer Marketplaces LinkedIn Volunteer Marketplace Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 9. Employer Partnerships Volunteer Marketplaces Cold Outreach LinkedIn Volunteer Marketplace Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 10. Employer Partnerships Volunteer Marketplaces Cold Outreach Word of Mouth LinkedIn Volunteer Marketplace Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 11. Recruiting messaging emphasizes giving back, simplicity, and convenience Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 12. 12
- 13. Self-paced onboarding Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 14. 14 Email Notifications Zero time commitment Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 15. 15 Personal Impact Reports Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage
- 16. Monitor Engage Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research @jaredchung @careervillage Design
- 17. Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research Monitor Engage Design Differentiated Privacy Only public messaging
- 18. 722,151 reviews 2-5% flagged 97 mods Fifteen 10K mods Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research Monitor Engage Design
- 19. Mentees Self-Serve Excess Mentors Large Scale Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research
- 20. Mentees Self-Serve Excess Mentors Large Scale Supply / Demand KPIs: • Answer Rate • Answers-per-question • Answered within 72 hours Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research
- 21. Mentees Self-Serve Excess Mentors Large Scale Supply / Demand KPIs: • Answer Rate • Answers-per-question • Answered within 72 hours Data: By Occupation JobCorps: Indiana Theme Report, January 2023 Nursing One morning, when Gregor Samsa woke from troubled dreams, he found himself transformed in his bed into a horrible vermin. He lay on his armour-like back, and if he lifted his head a little he could see his brown belly, slightly domed and divided by arches into stiff sections. The bedding was hardly able to cover it and seemed ready to slide off any moment. His many legs, pitifully thin compared with the size of the rest of him, waved about helplessly as he looked. "What's happened to me? " he thought. It wasn't a dream. His room, a proper human room although a little too small, lay peacefully between its four familiar walls. A collection of textile samples lay spread out on the table - Samsa was a travelling salesman - and above it there hung a picture that he had recently cut out of an illustrated magazine and housed in a nice, gilded frame. It showed a lady fitted out with a fur hat and fur boa who sat upright, raising a heavy fur muff that covered the whole of her lower arm towards the viewer. Gregor then turned to look out the window at the dull weather. Drops Access to the Internet The following themes have emerged as being significantly represented based on the distribution of questions and/or reads for the population being studied. One morning, when Gregor Samsa woke from troubled dreams, he found himself transformed in his bed into a horrible vermin. He lay on his armour-like back, and if he lifted his head a little he could see his brown belly, slightly domed and divided by arches into stiff sections. The bedding was hardly able to cover it and seemed ready to slide off any moment. His many legs, pitifully thin compared with the size of the rest of him, waved about helplessly as he looked. "What's happened to me? " he thought. It wasn't a dream. His room, a proper human room although a little too small, lay peacefully between its four familiar walls. A collection of textile samples lay spread out on the table - Samsa was a travelling salesman - and above it there hung a picture that he had recently cut out of an illustrated magazine and housed in a nice, gilded frame. It showed a lady fitted out with a fur hat and fur boa who sat upright, raising a heavy fur muff that covered the whole of her lower arm towards the viewer. Gregor then turned to look out the window at the dull weather. Drops JobCorps: Indiana Engagement Report, January 2023 Overview One morning, when Gregor Samsa woke from troubled dreams, he found himself transformed in his bed into a horrible vermin. He lay on his armour-like back, and if he lifted his head a little he could see his brown belly, slightly domed and divided by arches into stiff sections. The bedding was hardly able to cover it and seemed ready to slide off any moment. Educator Activity His many legs, pitifully thin compared with the size of the rest of him, waved about helplessly as he looked. "What's happened to me? " he thought. It wasn't a dream. His room, a proper human room although a little too small, lay peacefully between its four familiar walls. Student Activity A collection of textile samples lay spread out on the table - Samsa was a travelling salesman - and above it there hung a picture that he had recently cut out of an illustrated magazine and housed in a nice, gilded frame. It showed a lady fitted out with a fur hat and fur boa who sat upright, raising a heavy fur muff that covered the whole of her lower arm towards the viewer. Gregor then turned to look out the window at the dull weather. Drops Response Rates One morning, when Gregor Samsa woke from troubled dreams, he found himself transformed in his bed into a horrible vermin. He lay on his armour-like back, and if he lifted his head a little he could see his brown belly, slightly domed and divided by arches into stiff sections. The bedding was hardly able to cover it and seemed ready to slide off any moment. His many legs, pitifully thin compared with the size of the rest of him, waved about helplessly as he looked. "What's happened to me? " he thought. It wasn't a dream. Quality Assessment His room, a proper human room although a little too small, lay peacefully between its four familiar walls. A collection of textile samples lay spread out on the table - Samsa was a travelling salesman - and above it there hung a picture that he had recently cut out of an illustrated magazine and housed in a nice, gilded frame. It showed a lady fitted out with a fur hat and fur boa who sat JobCorps: Indiana Career Interests Report, January 2023 Local Readers of Career Information on CareerVillage.org Local Industry Professionals on CareerVillage.org Career Interest by Occupation, Questions Job Openings by Occupation Career Interest by Occupation, Reads Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx Occupation xyx 53,203 5,306 x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x By Location Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights Further Research
- 22. Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights • Atomize - Disaggregate the mentor workload. Get detailed about the mentee workload. Identify specific parts of those workloads that can be reformatted into scalable models. • Self-service and excess mentor supply unlocks a very different operating model • Integrate existing services and technology where available • Create custom tooling where necessary • Design for safety and quality from the start Further Research
- 23. Case Study Program Recruiting Requirements Retention Safety & Quality Operations Insights • Testing these approaches in more countries and more languages • Testing how we might leverage student interest data to inform policy or practice • Research into the effects of online advising on career development outcomes Further Research
- 25. Translation Tool We offer multi-lingual support for all of our career Q&A content through our in-app translation tool that allows users to translate and post content in any language. This tool supports translation to over 100 languages and has allowed CareerVillage to reach students in over 190 countries. CAREERVILLAGE FEATURE 25 @jaredchung @careervillage
- 26. We partner with educational institutions, workforce boards, and educators at all grade levels to easily bring high-quality career education into classrooms. We offer: ✓ Educator Dashboard ✓ Training & Professional Development ✓ Office Hours & 1:1 Support ✓ Classroom Speakers K12 STUDENTS 26 Lesson Plans Educator Dashboard Resource Hub ✓ Curriculum (3-, 10-, and 20- hour sequences) ✓ Lesson Plans ✓ Training Videos ✓ Network of >130,000 professionals @jaredchung @careervillage
- 27. P-TECH P-TECH students have been active on CareerVillage since we formed partnership in Fall 2022: IBM volunteers can easily connect with P-TECH students by answering their questions on CareerVillage.org. Navarro Early College H.S. in Austin, TX on 1/27 EXAMPLE QUESTIONS 230+ Students Registered 120+ Questions Posted 24 Educators Registered @jaredchung @careervillage