The document discusses examples of poorly written email messages and emphasizes the importance of revising them for better readability. Key strategies for enhancing email clarity include a clear subject line, warm greetings, proper grammar and punctuation, clear context, appropriate tone, and a positive closing. This approach encourages effective communication and future interactions.

1. Discuss/share examples of poorly written/inappropriate email messages sent to you. How would
you revise such messages? If you have no personal examples to share, how can you increase
readability of email messages?
Solution
Below is how readability of email messages can be increased -
1. Subject of the message - The subject of the message needs to clear and convey what the body
should contain based on which the reader goes through the message completely.
2. Addressing the reader - It is important to warmly address the reader to generate a positive
interest
3. Body of the message - The body of the message should include all the following -
i. Correct grammar
ii. Clear punctuation
iii. Clear context of the message
iv. Correct tone of the message
v. Perfect ending for the body
4. The end of the message should be on a positive tone to ensure future communications are
encouraged.