Discuss the tools and technologies for collaboration and teamwork that are available and how they provide value to an organization. Solution Answer:) 1.Document Collaboration: These tools provide the ability to not just share a document with others, but to actively work on it together, in real time. Google Docs is a well known example, but there are many other variations toGoogle Docs. 2. Profiles: We use to call them Employee Directories and had deep discussions about what information to capture in a user\'s profile. But profiles are much more today, enabling us to share details about ourselves, our interests, our knowledge and expertise, and much more. 3. Blogs and Wikis: Pretty standard stuff these days really. Blogs let us share information and knowledge and allow people to respond via comments, tagging and rating. Wikis allow multiple people to contribute to a subject. 4. Microblogging: Twitter and Yammer are the most notable microbloggingtechnologies, but there are other vendors like SocialText, NewsGatorand others who focus strongly on this capability. Sometimes also called an activity feed, you can let people know what you are working on (manually or via automation), discuss documents, projects, etc, and at the same time ask for help to the general community. 5. Communities: These are groupings of capabilities like those listed above set up for projects, communities of interest or practices, or around other topics and themes. There are many different types of communities, open or private, internal, external, mixed. 6. Calendars: Shared calendars allow you to have one calendar for all those involved in a project. 7. Idea Management: Also known as innovation management. These tools provide the ability for employees to participate in generating ideas for things like products and services, ways to improve existing products and services, business processes, etc.. 8. Social Networks: How many times have you heard \"Facebook for the enterprise\". Social Networks enable employees to work together and play together. A prime example:Salesforce.com\'s Chatter. 9. Social Knowledge Networks: SKNs are tools that provide a place to share and find the organization\'s knowledge, pulling content from across the organization into a single location to share and collaboration. SKNs are specialized communities. 10. Web Conferencing: No more need to travel with the availability of numerous web conferencing tools. 11. User generated content: There are any number of tools to allow users to submit content, both moderated or un-moderated. .