1. d i n e s h ku mar. ra gh u9 42 6 @gm ail . com
+9 1 - 8 1 2 5 63 1 78 8
DINESH KUMAR
Summary
. Currently working as a Developer in GOLAN TECHNOLOGY SOLUTIONS PVT
LTD (www.golantechnology.com).
 An ambitious and optimistic Engineer with over 1 Year of hands on experience in
the IT industry involved in providing ITIL and IT Service Management Solutions in
IT Infrastructure with expertise in the ITSM suite (Service-Now).
 Good knowledge and understanding of ITILV3 process.
 Enhanced personal skills by continually taking web-based training and off-site
courses.
 problem solving leadership qualities, strong analytical, organizational,
multitasking, execution skills and presentation skills with ability to co-ordinate
activities and interact with end users in a fast paced team environment and
ensure delivery within time frame.
 written Communication, experience interacting with clients, end-users,
requirement gathering, understanding requirements, analyzing solutions. Ability
to work in tight schedules, mentor and team player with strong aptitude towards
interpersonal communication with ability to work in team and independently.
ServiceNow Experience:
 Implementation, design and development.
 A ServiceNow Technology Analyst with experience on implementing Service
Catalog, Incident Management, Knowledge Management, Configuration & Asset
Management, Change Management and Release Management with knowledge on
Content Management System.
 Post roll out production support. Experience of handling Bug Fixes and
Enhancement requests
 Experience working with Business Rules, Client Scripts, UI Policies, UI
Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Work
flow.
 Experience in JavaScript used in ServiceNow.
 Knowledge of working with different kind of scripts in ServiceNow.
 Experience working with email notifications and home pages.
 Experience on creation of catalog items, wizards, record producers, interceptors,
user guide.
 Worked on customization of workflows and custom workflow activities.

2.  Worked with import sets, transform maps, data sources and different
transform scripts for data loads and management.
 Working with schedule jobs, events to manage business needs and handle
background work.
Certifications
 Certified specialist in ServiceNow Administration.
Programming and Software Skills:
Primary skill : ServiceNow(ITSM) Development & Implementation
Scripting : JavaScript
Languages : Java, C,HTML, Android Basic.
Professional Experience:
Employer: GOLAN TECHNOLOGY SOLUTIONS PVT LTD
Designation: Developer
Duration: May 2015 – Till date
Location: Hyderabad, India.
Projects:
Project: UBS IT IS ESM
Role: ServiceNow Developer
Tool: Service-now
Duration: 2015 – Till Now
Client: UBS (United Bank of Switzerland)

3. UBS AG is a Swiss global financial services company with its headquarters in Basel
and Zürich, Switzerland. The company provides investment banking, asset
management, and wealth management services for private, corporate, and
institutional clients worldwide. UBS is the biggest bank in Switzerland, operating in
more than 50 countries with about 60,000 employees around the world. It is
considered the world's largest manager of private wealth assets, with over CHF2.2
trillion in invested assets, and is a leading provider of retail banking and
commercial banking services in Switzerland.
Responsibilities:
 Service-Now implementation and development.
 Working with and functional requirements within ServiceNow for Request
Management, Incident, Problem, Knowledge, Change, Core Platform
 Application UI Configuration
 Scripting and advanced conditioning
 Proposing new CSI and business solutions within ServiceNow to benefit
customers.
 Design and implement new functionality using Business Rules, Client Scripts,
UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access
Control Lists.
 Service Catalog and Request Workflow Design and Configuration.
 Designing the Content Management System for Various system which involved
layout, UI pages and service catalog work.
 Created various workflows for Incident Management, Change Management,
Service Requests and SLA's.
 Working on Report, dashboard designing.
 Working with dynamic HTML components:AJAX, JavaScript, XML, HTML.
 Production release support.
 Deployment and L3 support.
Education:
Bachelor of Engineering – Malla Reddy Institute Of Technology(JNTUH), Hyderabad
2015