1. Steve DuBois
689 Harmony Grove Rd
Troy, MO 63379
Home/Cell - 314 374-4882
Email: sdubois42@hotmail.com
Summary of qualifications
During my IT career at Charter, I have been responsible for several mission
critical IT projects used by Charter’s internal customer service team. I have
worked extensively with the Charter Marketing, Legal, Human Resources and
Customer Care departments in addition to the Charter IT departments. As an IT
Manager, I was responsible for overseeing a group of 8-10 programmers,
project managers, business analysts and quality assurance testers.
Responsibilities included personnel and project related tasks as noted in the
work experience section below. As an IT Project Manager, I had the
responsibility of providing guidance and support for the business customer and
the IT department to ensure that each of my projects supports Charter’s overall
company and IT goals. Most projects have involved the coordination of several
departments throughout Charter such as the IT application development team,
IT infrastructure, networking and various marketing and/or customer service
teams.
I am experienced in the complete work flow of jobs in an IT Department. This
experience includes writing detailed requirements documents, project planning,
scheduling both people and jobs, status/tracking all of my jobs, analysis of the
job flow processes, quality control, acceptance testing and the training of
personnel. I am very detail oriented and analytical. I can communicate
effectively via written and oral communication with all levels of employees within
the organization. In my projects, I have communicated with employee resources
from the front line customer service reps to the Sr. VP level of several
departments. I am a self-motivated individual who likes to work with a minimal
amount of supervision. As you will see in my work experience sections, I have
extensive Project Management and Business Anslyst experience.
Work experience
Mossy Creek Farm, LLC
Troy, Missouri
Owner / Operator
When I left Charter, I started my own company – Mossy Creek Farm, LLC.
Employees were limited to Myself and two part time helpers (family).
Responsibilities include budgeting resources and time, crop planning, tracking
progress of crops, communicating status and availability to customers, working
with customers to procure orders and payments. While this business has
Mar. 2011 –
Present

2. nothing to do with my previous positions in Information Technology, I am able to
use some of my project management skills in a much different way than before.
Charter Communications
Manchester, Missouri
IT Manager – IT Business Integration - Agent Desktop Group
Reported directly to the Director/VP of IT – Business Integration Group. In the
position of IT Manager, I was responsible for overseeing a group of 8-10
programmers, project managers, business analysts and quality assurance
testers. Responsibilities include budgeting team (people and money) resources,
project planning, milestone tracking, communicating project status with upper
management and our in-house customers, change control management,
Interviewing and hiring people resources - both Charter employees and out-
sourced consultants, guide new hire training, assign tasks to team lead
resources and overall responsibility of all the projects assigned to my team. I
was responsible for annual work performance reviews, annual salary reviews,
and disciplinary measures for my team up to and including termination of
employees. I worked directly with Customer Care managers and Marketing
managers to ensure that they are getting the service they need from my team
for their projects. I also worked with all the various IT managers to coordinate
the technical infrastructure and network needs of my team’s projects. As part of
my duties, I worked with outsourcers in order to supplement our available
workforce on a project by project basis.
Charter Communications
Manchester, Missouri
Project Manager – IT Business Integration - Agent Desktop Group
Report directly to Director of IT – Business Integration. In the position of Project
Manager, I was responsible for overseeing The KMS (Knowledge Management
System) and Matrix projects for the Customer Care department.
Responsibilities included project planning, milestone tracking, communicating
project status, change control management, Interviewing and recommending
new hires, guide new hire training, assign tasks to team resources and overall
responsibility of the KMS and Matrix projects for IT. I worked directly with
Customer Care managers and Contact Center Directors/Managers to ensure
that they are getting the service they need from IT for the KMS and Matrix
projects. I also worked with the IT Data Center teams to coordinate the
technical infrastructure and network needs of my projects. As part of the KMS
and Matrix projects, I have worked extensively with outsourcers such as
Microsoft and Accenture.
Apr. 2008 – Mar.
2011
Aug. 2005 – Apr.
2008

3. Charter Communications
Manchester, Missouri
Sr. Business Analyst III – IT Business Integration Group
Report directly to Director of IT. In the position of Sr. Business Analyst III, I was
responsible for overseeing several projects for the Customer Care and
Marketing departments. Responsibilities included creating all the documents
necessary to follow the Business Integration team’s software development
lifecycle, change control management, organizing and leading project kick-off
meetings, leading weekly status meetings, creating and updating project plans
to track the project milestones and tasks, creating documentation, prioritizing
projects with the business and development team, obtaining user acceptance
sign-offs in addition to reviewing user testing and training. Through this
process, I have worked with resources in many levels in the company from
Department Sr VPs to IT Developers to the End User. As part of the status
reporting I was tasked with the responsibility to make sure accurate status is
kept for each of my project’s tasks and milestones through Charter’s Clarity job
tracking system. I was the key interface between the business customer and
the IT development team in that all communication between these two
departments followed a process that flowed through me. A key part of this
interface role was negotiating with both departments to ensure that all goals are
met to the satisfaction or agreement of all parties involved.
Magellan Behavioral Health
Maryland Heights, Missouri
Senior Business Analyst – IT Provider Data Services
In my position of Sr. Business Analyst, I was responsible for overseeing several
IT projects. In working through a project, I was responsible for organizing and
leading project kick-off meetings, assigning tasks to members of the project
team, leading weekly status meetings, creating and updating the project plan to
track the project milestones and task progression, creating documentation,
prioritizing resource work loads, obtaining user acceptance sign-offs in addition
to user testing and training. Through this process, I worked with many levels in
the company from executive VPs to the End User. As part of my projects, I
communicated with other departments to make sure that changes made in my
project do not affect their departments. If the changes affect them, then I
worked with that department to help them prepare for the changes. I worked on
6 – 10 projects at a time with varying degrees of complexity and schedules.
Apr. 2002 – Aug.
2005
Apr. 2001 – Apr.
2002

4. Education
University of Missouri-St. Louis
St. Louis, Missouri
B.S. in Business Administration with an emphasis in Marketing; Courses
included market research, personnel management, promotional strategy,
financial management, accounting, economics, operations management and
business policy.
I have also taken classes on Access, HTML, DHTML, Visual Basic, SQL and
JavaScript at UMSL West County.
My PC skills include desktop publishing and a working knowledge of the
following software: Windows, Microsoft Project, Word, Excel, Access, HTML,
SQL, Sharepoint and PowerPoint.