1. SHARDUL ASHOK TORO
Mobile: +91 88888 05315
E-mail: shardultoro@yahoo.com
8 years industry experience in client-facing role managing pre-production and Live projects,
managing incidences and documenting processes
PROFESSIONAL PROFILE
 ITIL v3 Foundation Certified.
 Completed Business Analyst Professional Program with 23 PDUs
 MBA (IT) + DAC with 8+ years of total experience in the areas of in-production and post-production
Project Management.
 Associated with Upside Learning Solutions Pvt. Ltd., Pune as Associate Senior Project
Manager(Support).
 A keen analyst with good solution providing skills and a dedicated team player.
 Experienced in understanding business requirements analysis, gap analysis, root cause analysis and
change management.
 Experienced in database designing and restructuring.
AREAS OF EXPOSURE
Client Servicing:
 Delivering shared services to internal and external clients.
 Designing and Documenting service process flows.
 Managing Incidences.
 Ensuring knowledge transfer.
 Co-ordinating with internal process teams.
 Delivering on-site and online product training to clients and internal teams.
Project Management:
 Discussing with clients on project’s requirements and defining project scope by analysing the requirements.
 Preparing project proposals and defining project costing.
 Conducting project lifecycle.
 Handling technical queries and managing project delays.
 Co-ordinating with Finance team on raising invoices and payment follow-ups.
Database Administration:
 Assessing database designs against the scope & performing database design changes.
 Designing data migration procedure for data from SAP or HRMS systems to the projected application.
 Devising strategy for backups and recovery and SQL Server link servers.
CAREER HIGHLIGHTS
Dec’07 - Till Date Upside Learning Solutions Pvt. Ltd., Pune
Growth Path:
Dec’07 – Dec’10 Junior Project Manager
Dec’10 – Dec’12 Associate Project Manager
Dec’12 – Dec’13 Project Manager (Support)
Dec’13 – till date Asso. Sr. Project Manager (Support)
Significant Highlights:
 Pre-Production
o Requirement gathering from project stakeholders.
o Analysing and scoping the requirements and building Functional Scope Document.
o Defining project cost by estimating efforts required.
o Identifying scope gaps and discussing with client to fill-in the gaps.
o Building WBS based on the FSD and allocating tasks.
o Handing project executions by managing development.
o Defining client communication channels and schedule to provide project updates.
o Analysing current database structure and planning database design changes to map
requirements and improve system performance.
 Post-production – Support services
o Delivering L3 level services to meet customer needs.
o Designing and Documenting service process flows.

2. o Focusing mainly on US and APAC region clients.
o Ensuring appropriate actions are conducted during daily request fulfilment.
o Performing and documenting incident management activities.
o Ensuring knowledge transfer, higher efficiency and faster turn-around time of L2 level support
team members.
o Co-ordinating with production team to manage post production customizations.
o Co-ordinating cloud migration activities and documenting the process.
o Delivering on-site and online product training to clients and internal teams.
Sep’06 – Oct’07 Amplify Mindware Pvt. Ltd., Pune Technical Coordinator
Significant Highlights:
 Managed both corporate and university level training.
 Conducted training for bachelors and master level students on SAP ABAP, Database Administration and VB 6
 Maintained student database in MS SQL Server 2000.
 Designed syllabus for PGD level courses and created course contents of various technical subjects and also
in.
 Managed Library.
IT SKILL SET
Operating System : MS WINDOWS 9X/ 2K/ XP
Database Technologies : SQL Server 2000, 2005 & 2008
Languages : SAP, ABAP, JAVA, JSP
Web Technologies : HTML & DHTML
EDUCATION
2006 Masters in Business Administration (IT) from Indira School of Management Studies, Pune.
2001 B.Com. from Chintamanrao College of Commerce, Sangli, Shivaji University.
Advanced Certifications:
2014 Business Analyst Professional Program from IBAT with 23 PDUs from IIBA
2003 Diploma in Advanced Computing – CDAC (Specialization in Database Management, MFC, VB 6.0)
PERSONAL DETAILS
Date of Birth : 09th
February 1981
Present Address : B3, Anandshree, Nr. Nimbaj Nagar, Suncity Road, Vadgaon Bk., Pune .
Permanent Address : C-F 1&3, Omkar Apartment, Shaniwar Peth, Miraj-416410.
Marital Status : Married
REFERENCES
Rajesh Shintre : Unit Head - Support, Upside Learning Solutions, Pune.
Anirudha Pawar : GM, DDB Mudra Max, Mumbai.
(Contact details of references will be provided as requested)