4. OFFERINGS
Creating unique products or services that are
valued by customers.
Includes firms' products and services.
Innovation in this dimension requires the creation of
produces that customers will value
5. PLATFORM
Common components which can be developed and
reused for multiple markets or customers.
These are used to create derivative offerings.
“What are the common technologies, architectures
and modules which can be shared by my customer
base to reduce my costs?”
6. SOLUTIONS
Customized, integrated set of products and
services to solve a customer’s specific
business problem.
“Can I package my offering differently in order to
simplify, bring more flexibility, or reduce cost for
buyers?”
7. CUSTOMERS
Discover new customer categories, different buyer
personas, or unmet/unarticulated needs.
“Is there an unserved up- or down-market?”
8. CUSTOMER EXPERIENCE
Everything each actor in the sales cycle and end
users see or feel about your product and your
company.
Redesigning customer experience across all points
of interaction
Can I simplify the user interface to address a new
segment?
9. VALUE CAPTURE
The mechanisms a company creates to earn its
share of the market
How can we redesign the sales cycle in increase
our margins?
10. PROCESS
Focus on reorganizing of business activities to
conduct operations.
Efficiency and effectiveness is the major focus area
Can I develop a single methodology which can be
reused for a specific class of services?
11. ORGANIZATION
Focus is on the way the company structures itself to
respond to the needs of the customer.
Example: Establishing network of partner
organizations
12. SUPPLY CHAIN
The method to deliver product and services.
refers to the necessity of thinking creatively about
sourcing and fulfillment.
What could be automated, or configured by the
customer to provide faster delivery, cheaper cost or
improved flexibility?
13. PRESENCE
Channels employed by the company to bring the
offering to the market.
pertains to developing new distribution channels
How can I integrate my offering into a partner’s
larger solution and use that partner as a new
channel?
14. NETWORKING
Focus is on how a company or product can connect
to the customer to improve the value of the product.
What interfaces should I build to leverage a
partner’s solution and unleash new value for my
customer?
15. BRAND
Symbols, words or marks used by a company to
communicate a promise or an image to the
customer
Leverage a brand in new arenas
How can the company’s brand be leveraged to
reinforce the new concept?