UNKNOWN   A1 / open seating




BUSINESS MODEL INNOVATION
Innovation common understanding	



             ”A nearly universal obstacle for innovation
             success is that people have pervasive
             misunderstandings about what innovation
             is, where it comes from, and even how to
             define, measure, foster, or reward it.
             With fundamentals like these all up for
             grabs, it's amazing that innovation ever
             occurs.”
                               Jay Doblin (1920-89)




                                                      2
”Innovation is the process of creating
and delivering new customer value in
the marketplace.”	

                              Carlson & Wilmot	

	





”The ability of individuals, companies,
and entire nations to continously create
their desired future.”	

                                       John Kao	

	

                                  3
e Art of Implementing Ideas
Why are so few companies innovative?




           96%
                     fail
They all dream about hot new products….
A palette of opportunities	

   Business Model	

                                              Offerings	





                       Mark
                           et seg
                                  ment
                                      s	

         Solutions	


                                         ling	

    Chan
                                  / Enab                  nels	

                       Organizing




    Process	

                                                      Delivery
Innovation dimensions	

                     Volume of innovation activities last decade	





Products/    Strategic                                        Customer     Core      Sourcing/     Organizing/    Market    Network/    Revenue
                         Solutions   Channels Brand/Design
services     concepts                                        Experience   process   Distribution    Eanbling     segments   Alliances   streams

            OFFERINGS                          DELIVERY                             PROCESS                             BUSINESS MODEL
Innovation dimensions	


              Less than 2% of the innovation activities creates 90% of the value.	





Products/    Strategic                                        Customer     Core      Sourcing/     Organizing/    Market    Network/    Revenue
                         Solutions   Channels Brand/Design
services     concepts                                        Experience   process   Distribution    Eanbling     segments   Alliances   streams

            OFFERINGS                          DELIVERY                             PROCESS                             BUSINESS MODEL
A sole focus on traditional strategy works:
Todays market and competitors determine our future focus…	





                          RED OCEAN	





                  The Battle of decreasing margins
By also focusing on the strategic innovation works:
New opportunities based on future needs – outside todays red ocean –
centered around the core competence.	





                         BLUE OCEAN	





    Create new markets without a challenge from competitors
STRATEGIC INNOVATION	





           Innovation driven by the company´s core competence,
           throughout dimensions, where competitors are doing little
           or nothing at all	

                                                            (Høy 2006)
A classic smart grid roll out




                                                                      3. Business models
                                                                      Experimenting with new
VALUE CREATION




                                                                      products and services based
                                                                      upon customer insights and
                                           2. Operating model         technology innovations
                                           Efficiency and stabilize
                                           processes
                      1. Technology
                      Validate and test.
                      Risk management




                                                    TIME
t is a l
                      Wha        ode
                          ess m it
                    busin hy is
                      a nd w ant?	
  
                        im port




Business models Hafslund / Alliander
A business model describes 
the rationale of how an organization 
 creates, delivers and captures value
A couple of well known models…
http://www.businessmodelgeneration.com	

http://www.businessmodelalchemist.com	

http://alexosterwalder.com	

http://ch.linkedin.com/in/osterwalder
BUSINESS MODEL CANVAS


                                                       CUSTOMER
                                                       RELATIONSHIP


                   KEY
                   ACTIVITIES
  KEY                           VALUE                                        CUSTOMER
  PARTNERS                      PROPOSITION                                  SEGMENTS

                   KEY
                   RESOURCES
                                                         CHANNELS




  COST STRUCTURE                                                                 REVENUE
                                                                                 STREAMS




                                              Business model generation (2010) – Alex Osterwalder
1. CUSTOMER SEGMENTS	

                                 For whom are we creating value?	

                                 	

                                 Who are our most important customers? 	




    CUSTOMER
    SEGMENTS	





Customer groups represent separate segments if:	

• Their needs require and justify a distinct offer	

• They are reached through different Distribution Channels	

• They require different types of relationships	

• They have substantially different profitabilities	

• They are willing to pay for different aspects of the offer
Products/                           Customer     Market
services                           Experience   segments

            OFFERINGS   DELIVERY                       BUSINESS MODEL
Where is the great market segment
– not being served today?
(who are NOT our customers? And why?)
2. VALUE PROPOSITION	

                  What value do we deliver to the customer?	

                  	

                  Which one of our customer’s problems are we
                  helping to solve? 	

                  	

                  Which customer needs are we satisfying?	

 VALUE
 PROPOSITION	

   	

                  What bundles of products and services are we
                  offering to each Customer Segment?
Social lending




                                                      Customer     Sourcing/        Network/    Revenue
                   Solutions   Channels
                                                     Experience   Distribution      Alliances   streams

       OFFERINGS                          DELIVERY                PROCESS        BUSINESS MODEL
How could a utility company get
20% of a normal household budget?
(what related services could we take responsibility for?)
3. CHANNELS	

 CHANNELS	

   Through which Channels do our Customer Segments 	

               want to be reached? 	

               	

               How are we reaching them now?	

               	

               How are our Channels integrated? Which ones work
               best?	

               	

               Which ones are most cost-efficient? How are we	

               integrating them with customer routines?
News bulletin15 Dec 2011
– Amazon has sold at least three million
Kindles in the past three weeks.

Every forth sold book is an eBook…
8 ways of selling a book

1.    Publisher (old school)
2.    Free book (as a market tool for other services)
3.    Co-written book (sold through social networks)
4.    On demand (printed whenever someone wants it)
5.    Online book (a book as a website)
6.    Do it yourself (amazon advantage)
7.    Sponsored book (advertising)
8.    Tailored book (commissioned work)
4. CUSTOMER RELATIONSHIP	

CUSTOMER 	

      What type of relationship does each of our Customer	

RELATIONSHIP	

                  Segments expect us to establish and maintain with them?	

                  	

                  Which ones have we established? 	

                  	

                  How costly are they?	

                  	

                  How are they integrated with the rest of our business model?
is is your usual LEGO user…right?
Well…
11 page cover story in
Wired Magazine



                                          Customer              Organizing/
                  Solutions
                                         Experience              Eanbling

      OFFERINGS               DELIVERY                PROCESS
5. REVENUE STREAMS	


                                REVENUE	

                                STREAMS	





For what value are our customers really willing to pay?	

	

For what do they currently pay? 	

	

How are they currently paying? 	

	

How would they prefer to pay? 	

	

How much does each Revenue Stream contribute to overall revenues?
All the music – all the time




     Spotify@Spotify 	

                                         Freemium business model	

     We’re excited to announce that we’ve now welcomed
     2.5 million paying subscribers. Thanks everyone! 	


Products/                                            Customer         Sourcing/      Market             Revenue
                              Channels
services                                            Experience       Distribution   segments            streams

            OFFERINGS                    DELIVERY                    PROCESS               BUSINESS MODEL
6. KEY RESOURCES	

                 What Key Resources do our Value Propositions require?	

  KEY
  RESOURCES	

   	

                 Our Distribution Channels? 	

                 	

                 Customer Relationships?	

                 	

                 Revenue Streams?
Strategic             Organizing/      Network/
 concepts               Eanbling        Alliances

OFFERINGS    PROCESS                 BUSINESS MODEL
7. KEY ACTIVITIES	

                   What Key Activities do our Value Propositions require?	

                   	

                   Our Distribution Channels? 	

                   	

   KEY
                   Customer Relationships?	

   ACTIVITIES	

   	

                   Revenue streams?
Products/                                      Customer     Core      Sourcing/      Market             Revenue
                        Channels
services                                      Experience   process   Distribution   segments            streams

            OFFERINGS              DELIVERY                          PROCESS               BUSINESS MODEL
8. KEY PARTNERSHIPS	

               Who are our Key Partners? 	

               	

               Who are our key suppliers?	

               	

               Which Key Resources are we acquiring from partners?	

               	

 KEY
 PARTNERS	

   Which Key Activities do partners perform?
Ryanair




                                       Customer              Organizing/      Network/
               Solutions
                                      Experience              Eanbling        Alliances

   OFFERINGS               DELIVERY                PROCESS                 BUSINESS MODEL
9. COST STRUCTURE	

   COST
   STRUCTURE	





What are the most important costs inherent in our business model? 	

	

Which Key Resources are most expensive? 	

	

Which Key Activities are most expensive?
Rolls Royce was known for
manufacturing and selling
high quality products with
marginal earnings 	

(ROI was usually 17 years)	


They came up with a new
business model that sells
hours of flight instead of
engines and parts	

	

Today this is 50% of sales
and 80% of earnings	




                                 Sourcing/      Market             Revenue
                   Solutions
                                Distribution   segments            streams

       OFFERINGS                PROCESS               BUSINESS MODEL
Unlock future SMART GRID business models	



                    Our common challenge
                     Explore key insights to
                      unlock new business
                    opportunities and future
                      business models for
                    Hafslund and Alliander. 	




                    CO-LAB	

                   WORKSHOP
WHAT IF? 	





Best practise	

     Next practise
What if we challenged the dominant logic?	

What if we compare our business model with other players in our
business… what makes us unique/different?	

What if we think different on who our customers are? And what we´re
offering them?	

What if we think different about our sales channels? Are there
alternatives? And what about the customer relationships? Could we do it
differently? 	

What if there are other ways of generating revenue streams?	

And so on….	





                   Best practise	

        Next practise
anks for listening!
       Mads Bruun Høy
 Mads.bruun.hoy@devoteam.com
          92823204

Business models For Alliander

  • 1.
    UNKNOWN A1 / open seating BUSINESS MODEL INNOVATION
  • 2.
    Innovation common understanding ”A nearly universal obstacle for innovation success is that people have pervasive misunderstandings about what innovation is, where it comes from, and even how to define, measure, foster, or reward it. With fundamentals like these all up for grabs, it's amazing that innovation ever occurs.” Jay Doblin (1920-89) 2
  • 3.
    ”Innovation is theprocess of creating and delivering new customer value in the marketplace.” Carlson & Wilmot ”The ability of individuals, companies, and entire nations to continously create their desired future.” John Kao 3
  • 5.
    e Art ofImplementing Ideas
  • 6.
    Why are sofew companies innovative? 96% fail
  • 7.
    They all dreamabout hot new products….
  • 8.
    A palette ofopportunities Business Model Offerings Mark et seg ment s Solutions ling Chan / Enab nels Organizing Process Delivery
  • 9.
    Innovation dimensions Volume of innovation activities last decade Products/ Strategic Customer Core Sourcing/ Organizing/ Market Network/ Revenue Solutions Channels Brand/Design services concepts Experience process Distribution Eanbling segments Alliances streams OFFERINGS DELIVERY PROCESS BUSINESS MODEL
  • 10.
    Innovation dimensions Less than 2% of the innovation activities creates 90% of the value. Products/ Strategic Customer Core Sourcing/ Organizing/ Market Network/ Revenue Solutions Channels Brand/Design services concepts Experience process Distribution Eanbling segments Alliances streams OFFERINGS DELIVERY PROCESS BUSINESS MODEL
  • 11.
    A sole focuson traditional strategy works: Todays market and competitors determine our future focus… RED OCEAN The Battle of decreasing margins
  • 12.
    By also focusingon the strategic innovation works: New opportunities based on future needs – outside todays red ocean – centered around the core competence. BLUE OCEAN Create new markets without a challenge from competitors
  • 13.
    STRATEGIC INNOVATION Innovation driven by the company´s core competence, throughout dimensions, where competitors are doing little or nothing at all (Høy 2006)
  • 14.
    A classic smartgrid roll out 3. Business models Experimenting with new VALUE CREATION products and services based upon customer insights and 2. Operating model technology innovations Efficiency and stabilize processes 1. Technology Validate and test. Risk management TIME
  • 15.
    t is al Wha ode ess m it busin hy is a nd w ant?   im port Business models Hafslund / Alliander
  • 16.
    A business modeldescribes the rationale of how an organization creates, delivers and captures value
  • 17.
    A couple ofwell known models…
  • 21.
  • 22.
    BUSINESS MODEL CANVAS CUSTOMER RELATIONSHIP KEY ACTIVITIES KEY VALUE CUSTOMER PARTNERS PROPOSITION SEGMENTS KEY RESOURCES CHANNELS COST STRUCTURE REVENUE STREAMS Business model generation (2010) – Alex Osterwalder
  • 23.
    1. CUSTOMER SEGMENTS For whom are we creating value? Who are our most important customers? CUSTOMER SEGMENTS Customer groups represent separate segments if: • Their needs require and justify a distinct offer • They are reached through different Distribution Channels • They require different types of relationships • They have substantially different profitabilities • They are willing to pay for different aspects of the offer
  • 24.
    Products/ Customer Market services Experience segments OFFERINGS DELIVERY BUSINESS MODEL
  • 25.
    Where is thegreat market segment – not being served today? (who are NOT our customers? And why?)
  • 26.
    2. VALUE PROPOSITION What value do we deliver to the customer? Which one of our customer’s problems are we helping to solve? Which customer needs are we satisfying? VALUE PROPOSITION What bundles of products and services are we offering to each Customer Segment?
  • 27.
    Social lending Customer Sourcing/ Network/ Revenue Solutions Channels Experience Distribution Alliances streams OFFERINGS DELIVERY PROCESS BUSINESS MODEL
  • 28.
    How could autility company get 20% of a normal household budget? (what related services could we take responsibility for?)
  • 29.
    3. CHANNELS CHANNELS Through which Channels do our Customer Segments want to be reached? How are we reaching them now? How are our Channels integrated? Which ones work best? Which ones are most cost-efficient? How are we integrating them with customer routines?
  • 30.
    News bulletin15 Dec2011 – Amazon has sold at least three million Kindles in the past three weeks. Every forth sold book is an eBook…
  • 31.
    8 ways ofselling a book 1.  Publisher (old school) 2.  Free book (as a market tool for other services) 3.  Co-written book (sold through social networks) 4.  On demand (printed whenever someone wants it) 5.  Online book (a book as a website) 6.  Do it yourself (amazon advantage) 7.  Sponsored book (advertising) 8.  Tailored book (commissioned work)
  • 33.
    4. CUSTOMER RELATIONSHIP CUSTOMER What type of relationship does each of our Customer RELATIONSHIP Segments expect us to establish and maintain with them? Which ones have we established? How costly are they? How are they integrated with the rest of our business model?
  • 34.
    is is yourusual LEGO user…right?
  • 35.
  • 36.
    11 page coverstory in Wired Magazine Customer Organizing/ Solutions Experience Eanbling OFFERINGS DELIVERY PROCESS
  • 37.
    5. REVENUE STREAMS REVENUE STREAMS For what value are our customers really willing to pay? For what do they currently pay? How are they currently paying? How would they prefer to pay? How much does each Revenue Stream contribute to overall revenues?
  • 38.
    All the music– all the time Spotify@Spotify Freemium business model We’re excited to announce that we’ve now welcomed 2.5 million paying subscribers. Thanks everyone! Products/ Customer Sourcing/ Market Revenue Channels services Experience Distribution segments streams OFFERINGS DELIVERY PROCESS BUSINESS MODEL
  • 39.
    6. KEY RESOURCES What Key Resources do our Value Propositions require? KEY RESOURCES Our Distribution Channels? Customer Relationships? Revenue Streams?
  • 40.
    Strategic Organizing/ Network/ concepts Eanbling Alliances OFFERINGS PROCESS BUSINESS MODEL
  • 41.
    7. KEY ACTIVITIES What Key Activities do our Value Propositions require? Our Distribution Channels? KEY Customer Relationships? ACTIVITIES Revenue streams?
  • 42.
    Products/ Customer Core Sourcing/ Market Revenue Channels services Experience process Distribution segments streams OFFERINGS DELIVERY PROCESS BUSINESS MODEL
  • 43.
    8. KEY PARTNERSHIPS Who are our Key Partners? Who are our key suppliers? Which Key Resources are we acquiring from partners? KEY PARTNERS Which Key Activities do partners perform?
  • 44.
    Ryanair Customer Organizing/ Network/ Solutions Experience Eanbling Alliances OFFERINGS DELIVERY PROCESS BUSINESS MODEL
  • 45.
    9. COST STRUCTURE COST STRUCTURE What are the most important costs inherent in our business model? Which Key Resources are most expensive? Which Key Activities are most expensive?
  • 46.
    Rolls Royce wasknown for manufacturing and selling high quality products with marginal earnings (ROI was usually 17 years) They came up with a new business model that sells hours of flight instead of engines and parts Today this is 50% of sales and 80% of earnings Sourcing/ Market Revenue Solutions Distribution segments streams OFFERINGS PROCESS BUSINESS MODEL
  • 47.
    Unlock future SMARTGRID business models Our common challenge Explore key insights to unlock new business opportunities and future business models for Hafslund and Alliander. CO-LAB WORKSHOP
  • 48.
    WHAT IF? Bestpractise Next practise
  • 49.
    What if wechallenged the dominant logic? What if we compare our business model with other players in our business… what makes us unique/different? What if we think different on who our customers are? And what we´re offering them? What if we think different about our sales channels? Are there alternatives? And what about the customer relationships? Could we do it differently? What if there are other ways of generating revenue streams? And so on…. Best practise Next practise
  • 50.
    anks for listening! Mads Bruun Høy Mads.bruun.hoy@devoteam.com 92823204