Digital Transformation - Kofax - Ranajit
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This document discusses digital transformation management. It summarizes that digital transformation is challenging, with only 30% of attempts predicted to succeed. It outlines steps for digital transformation, including understanding customer needs, integrating front and back end systems while maintaining legacy value, using data integration and process intelligence to understand processes for improvement, and employing capabilities like multichannel capture, analytics, mobile and robotic solutions. The overall message is that digital transformation requires understanding customer demands, current processes and data, then applying appropriate technologies to improve the customer experience and operations.
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Anil Patel is Managing Director of GrantBook. At GrantBook, he is leading the development of their Real-time Impact Reporting and Data Visualization practice area. In developing this practice area, Anil spends considerable time searching for useful trends in other creative industries. Industries that make use of human-centered design, 21st management practices and action-learning. Anil is also a co-founder and current board member of Framework, a charity he started with friends over a decade ago. Framework’s marquee program is the Timeraiser. To date, it has generated over 150,000 volunteer hours, invested over $1 million to the careers of emerging artists and supported over 500 nonprofits volunteer programs. Anil is an Ashoka Fellow and Action Canada Fellow
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This document outlines the agenda for the NYC MuleSoft Meetup Group meeting on March 28, 2019. The agenda includes logistics, introductions from leaders Gean Martinez and Suyog Gandhi, a presentation on CRM APIs by Gean Martinez, a MuleSoft technical presentation by Amit Jha, a panel discussion with Suyog Gandhi, Victor Bonillo and Gean Martinez, announcements and giveaways, and networking. Attendees are encouraged to share photos from the event on social media using the hashtag #MuleSoftMeetup.
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Digital Transformation - Kofax - Ranajit
- 1. Digital Transformation Management Malaysia, 31st March 2016 Ranajit Chatterjee +6012 225 0308 Ranajit.Chatterjee@Kofax.com
- 2. © 2015 Lexmark International, Inc. All rights reserved. “Bank of America Added 3 Million Mobile Customers and Dropped 300 Branches This Year” 2 Quoted from 2013 Goldman Sachs Financial Services Conference in New York Where are Mobile and Digital Channels Today?
- 3. © 2015 Lexmark International, Inc. All rights reserved. How do Millennials define their Identity?
- 4. How can we provide our service on a mobile application? How do we drive an engaging social presence? How do we increase our likes on Facebook? How can we have better communication with our customers? How can we promote our brand? How can we talk about our new innovations? We should, but how do we… © 2015 Lexmark International, Inc. All rights reserved.
- 5. But… © 2015 Lexmark International, Inc. All rights reserved.
- 6. Digital Transformation © 2015 Lexmark International, Inc. All rights reserved. 6 Customer Experience Business Model Operational Processes DIGITAL TRANSFORMATION
- 7. The Challenges and Reasons… © 2015 Lexmark International, Inc. All rights reserved. A recent study by analysts predicts that only 30% of digital transformations will succeed in their journey. Highlights that becoming a digital enterprise is not an easy journey. Source: Study, 140 banking decision-makers in North America, Europe, and Asia Pacific
- 8. After switching to digital, customers want more services. Significantly increased the number of overall interactions – Cannot handle First Contact resolution – Info Not available. Increased Customer touch points Increasing Demands © 2015 Lexmark International, Inc. All rights reserved.
- 9. © 2015 Lexmark International, Inc. All rights reserved.
- 10. Where do we start? Step 1 © 2015 Lexmark International, Inc. All rights reserved.
- 11. The Real Process © 2015 Lexmark International, Inc. All rights reserved.
- 12. Understanding what to Fix? © 2015 Lexmark International, Inc. All rights reserved.
- 13. Step 2 © 2015 Lexmark International, Inc. All rights reserved. Front End to Back End - Link /Integrate Not Replace legacy – The value lies there
- 14. Data Integration Capabilities © 2015 Lexmark International, Inc. All rights reserved. Top 5 Must Have Capabilities of Data Integration Automate User Interactions with websites and web applications Deliver Data in any format to many destinations Scalability & Reliability regardless of project size & complexity Prepare & Transform structured & unstructured web data Coverage & Integration of all data sources
- 15. Step 3 © 2015 Lexmark International, Inc. All rights reserved. Understand Process - what to fix and improve
- 16. Process Intelligence – End to End © 2015 Lexmark International, Inc. All rights reserved.
- 17. Drilling into Operational Process © 2015 Lexmark International, Inc. All rights reserved.
- 18. DTM of a line of Business Process © 2015 Lexmark International, Inc. All rights reserved. Includes Process Intelligence and Operational Visibility Digitizes at the Point of Origin Digitalizes the Entire Process – Including the secure e-Signing Manages Documents Into and Out of Key Applications , Processes Supports Flexible, Multi- Channel, Closed-Loop Customer Interaction Exploits Information Integration and Robotic Process Automation
- 19. Our Capabilities © 2015 Lexmark International, Inc. All rights reserved. Multichannel Capture Analytics (Insight) Mobile Capture Platform Robotic Process Automation (Kapow) E-Signature (SignDoc) Customer Communications (Aia) Smart Process Applications Mobile Frameworks
- 20. Thank You