The document discusses the 5 step process of digital marketing: 1. Research - collecting information about the business, customers, products, and competition. 2. Create - setting goals and plans, and developing strategies, websites, blogs, and apps. 3. Promote - promoting the digital identities through search engines, display ads, social media, email and more. 4. Analyze - monitoring performance using Google Analytics to understand audiences, acquisitions, behavior and conversions. 5. Optimize - making changes to identities and marketing channels based on analysis to improve results.