https://www.emagia.com/resources/ebooks/digital-assistants-for-hire/

1. Digital Assistants
for Hire

2. • Introduction
• A Solution to Staffing Challenges
• What are Digital Assistants?
• Digital Assistants for:
• Credit & Collections
• Cash Application & Deductions Processing
• Accounts Payable
• Customer Success Story
• Conclusion & Questions
Agenda

3. 3
Introduction
• The “Great Resignation” has resulted in substantial turnover in staff.
Retaining and replacing workers is a major challenge for organizations
in 2022. In a recent Protiviti survey of 1453 C-Suite executives, staff
turnover was cited as the second most serious business risk for 2022.
Wages increased 4.8% year-on-year per the US Dept of Labor, but
still lag the 7% rate of inflation.
• There are three major challenges posed by the “Great Resignation”:
a. retaining experienced staff
b. attracting new staff for replacements and growth
c. controlling compensation costs
• A mix of Solutions (many of which are Human Resources oriented)
can mitigate the impact. Process Technology can also play a major
role as well.

4. 4
A Solution to Staffing Challenges
Technology can mitigate the impact of the “Great Resignation” by:
a. increasing employee retention:
- by reducing repetitive “grunt” work
- by facilitating Work from Home
b. making jobs more attractive to potential new hires
c. delivering substantial productivity gains to enable cost control/reduction
(avoid adding staff or reduce staff)
• Artificial Intelligence (AI) powered Digital Assistants performing
Intelligent Document Processing (IDP) automate 70 to 90% of manual
operations in a process, delivering enormous efficiency improvements.
• They also improve accuracy, speed, and customer response.

5. 5
What Are Digital Assistants?
Digital Assistants (aka AI powered Digital Assistants):
• Perform IDP: extract data from documents in unstructured formats and
convert them to a structured data file for further automated processing
in your ERP or thru Robots. Per Gartner, 80% of an organization’s data is
contained in unstructured documents – not in data files.
• Reduce errors
• Engage & assist customers 24/7/365
AI Powered Digital Assistants utilize advanced technology:
• Artificial Intelligence with cognitive self-learning (Machine Learning), using
Deep Learning Neural networks
• Natural Language Processing – ability to interpret text & voice
• Enterprise Information Processing – integrate with ERP

6. 6
What is Intelligent Document Processing?
Intelligent Document Processing (IDP) extracts & converts unstructured
data into a usable structured, format (CSV file) for the next step in
processing that data. It extracts all and only the required data.
Source documents are scanned & data is extracted:
• The documents are stored digitally
• The data is available to authorized users anywhere in the world,
24/7/365 in digital form.
Cognitive AI data extraction is faster, cheaper and more accurate than
having humans read documents. Even Robotic Process Automation
(RPA) doesn’t work as well with multiple unknown document formats.
IDP accommodates multiple languages and currencies & delivers
substantial increases in speed, accuracy and productivity

7. Motivated, self-starter sought for Credit Control Analyst position.
Key duties include:
• Secure completed on-line Credit Application from new customers
• Obtain bank & trade references and Credit Bureau information
• Verify business license, sales & use tax status, OFAC eligibility,
legal entity name and address, etc.
• Analyze inputs and perform Credit scoring
• Formulate Credit Limit recommendation and route for Approval
• Perform periodic credit limit update process for existing customers
Accuracy, thoroughness and timeliness are required.
Must work 24/7/365, with no holiday, break, or vacation time or compensation.
Who will take this job? – A Digital Assistant
Credit Control Analyst

8. Self-directed worker with good communication skills sought for Collections
Associate position. The purpose of the role is to control delinquency in the
assigned Accounts Receivable portfolio through customer service oriented
communication. Key duties include:
• E-mail collection inquiries and engage in interactive dialogue with customer to secure
payment or payment promise for past due receivables
• Assist customer to make payment via ACH or payment card through Customer Care
Portal
• Enter promise-to-pay in Collections tool
• Perform follow up collection communication until promise-to-pay is secured, and when
promise-to-pay not fulfilled.
• Communicate with 100% of past due assigned accounts as needed, every week
High energy level and strong organization skills required.
Must work 24/7/365, with no holiday, break, or vacation time or compensation.
Who will take this job? – A Digital Assistant
Collections Associate

9. Meticulous, detail oriented individual sought for Cash Application Specialist
position. Key duties include:
• Extract remittance detail information from paper remittance advice, customer vendor
portals, downloads from our Customer Care portal, EDI 820 and BAI2
transmissions, customer files in Excel, bank lockboxes, and Digital Payment transmissions.
• Apply customer payments to the specified invoices and create deductions
• Clear small residual amounts under the established tolerance level
• Apply credit memos to the specified invoices
Accuracy, thoroughness and timeliness are required. Our standard is applying all cash
received on the day it is received at 100% accuracy.
Must work 24/7/365, with no holiday, break, or vacation time or compensation.
Who will take this job? – A Digital Assistant
Cash Application Specialist

10. Energetic, detail oriented person sought for Deduction Resolution Associate
position. Key duties include:
• Assign reason code for assigned deductions by researching customer supplied
information or customer’s Vendor Portal.
• Assemble customer and internal documents such as Purchase Orders,
Invoices, Shipping Documents, etc., and forward them to designated Resolver.
• If deduction is valid, prepare credit memo request with supporting
documentation, and secure required approvals. Issue credit memo when
approved, match it with deduction and clear both transactions for AR Ledger.
• If deduction is invalid, assign it to the proper Collection Associate for recovery,
supplying all backup documents.
Accuracy, thoroughness and timeliness are required.
Must work 24/7/365, with no holiday, break, or vacation time or compensation.
Who will take this job? – A Digital Assistant
Deductions Resolution Associate

11. 11
Digital Assistants for Accounts Payable
HELP WANTED
Accounts Payable Specialist
Detail oriented person sought for Accounts Payable Specialist position. Key duties include:
• Extract key vendor invoice data (vendor name, invoice date, amount, our purchase order number,
etc.) from vendors’ paper invoices, uploads to our vendor portal, EDI 820 and BAI2 transmissions,
and other Digital Invoice transmissions.
• Input key invoice data into our Accounts Payable system
• Confirm receipt of goods and services invoiced.
• Check if vendor invoice is consistent with our Purchase Order (items, price, quantity, etc.) If not,
forward to Procurement for resolution. If it is, schedule for payment.
• Apply credit memos to vendor invoices
Accuracy, thoroughness and timeliness are required.
No time off or compensation.
Who can fill this job? – A Digital Assistant

12. 12
Challenge:
AR management needed overall improvement.
SAP deployed in 30 countries, multiple languages
Solution:
Emagia AI Powered Digital Assistants for Deductions, Cash Application,
Collections and Analytics modules
Customer Value Achieved
• Deduction resolution cycle time reduced to 5 days
• Auto-cash hit rate increased from 50 to 80%
• DSO reduced 7% in 6 months
• Controlled staff cost
Customer Success Story – Global Medical
Products Supplier

13. 13
Benefits of a Digital Assistant Enhanced O2C Process
Dramatically Increased Employee Productivity & Morale
Improved AR aging profile and DSO
Faster response to Customers
Increased accuracy and quality of operations
A better Customer Experience &
“Freed up” Staff Resources
Improved Customer
Experience/Satisfaction
Customer
Loyalty
Greater
Market Share
Increased Revenue
& Profit

14. Conclusion
AI Powered Digital Assistants:
• Are used by many companies TODAY !!
• Enable job enrichment and Work from Home. Can reduce staff
turnover and its associated costs
• Increase productivity by 70 - 90% in manual operations
• Enable faster response to customers
• Improve the accuracy of transaction processing

15. Get Started
Low Risk Way to Try Digital Assistants:
• Emagia will let you try a Digital Assistant in your operation for as little
as $50 per month. To avail the offer, e-mail us at info@emagia.com
with “I want to try Emagia Digital Assistant” in the subject line
• For more information on Emagia’s Digital Assistant, please visit:
https://www.emagia.com/gia/

16. If you have any questions or comments
about this session, please let us know
in the chat box or write to us at
info@emagia.com
Book Your Seat Today !
Orders
Credit
Cash
Application
Collections
Deductions
Payments
Invoicing