This document provides information about the services and role of Lovett Memorial Library. It discusses how the library supports childhood literacy, lends various materials including e-books and DVDs, hosts book clubs, and provides free internet access and computer resources. Surveys found that over 70 respondents used the library as their sole means of internet access for job searching, and that internet access was very important to their search. The library also assists patrons with tasks like navigating job websites, completing online applications, and resume assistance.
Reviewing the old business model / Proposing Web 2.0 strategies for online ne...Iris Chyi
The document discusses problems with the current business model for online news publishing and proposes some Web 2.0 strategies. Specifically, it notes that while online and print readerships originally overlapped in 1998, online readership has since declined. It suggests open access, user-generated content, tagging, hyperlocal information, and exploring opportunities outside traditional geographic markets as potential strategies. It emphasizes the need for rational analysis of trends to inform business decisions.
The Cat Who Sat Down At The Reference DeskDavid Newyear
Governor Strickland proposed budget cuts that would reduce state funding for public libraries by 50%. This would force many libraries to close branches or reduce services. In response, Mentor Public Library installed self-checkout stations and began testing a chatbot named Emma in 2009 to help answer questions and make up for the budget shortfall. Emma was a success, with her correct response rate for library questions increasing from 12% to 90%. She helped reduce the burden on staff from routine questions.
Looking Forward: The Future of LibrariesKaren Mellor
This document discusses the changing role of libraries in the digital age. While traditional services like circulation and reference questions are declining, library visits and program attendance are increasing. To remain relevant, libraries must embrace new technologies, become more collaborative spaces that encourage participation, and meet users where they are online through social media and mobile platforms. The future of libraries relies on helping patrons master emerging literacies, acting as hubs for information sharing, and understanding users' needs in our new digital information ecosystem.
The Federation of Ontario Public Libraries (FOPL) recently released new data and research reports on Ontario public libraries:
[1] A report analyzing key Ontario public library statistics from 2001-2013 such as circulation, program attendance, expenditures, and digital materials holdings.
[2] A public opinion poll of Ontarians conducted in 2015 examining library usage patterns, perceptions of value, and interest in new services. Most opinions of libraries remain positive but some traditional services are declining among younger groups.
[3] A study of library branding in Ontario finding most libraries have websites but fewer use social media actively. Adoption of new technologies varies significantly among library systems.
The document discusses the growing necessity for Michigan libraries to have an online presence. It notes that while many libraries currently see their online presence as optional, recent studies show that libraries without a digital strategy are becoming irrelevant. The document analyzes the online representation of Michigan libraries of different class sizes and identifies common problems such as outdated websites and lack of accessible library services online. It proposes solutions such as using content management systems and social media to engage communities and address issues like usability and mobile accessibility.
Chances are, you've heard a lot about Web 2.0. But often, important questions go unanswered. Which services are actually worth putting effort into? How can you sell these ideas to administrators and staff? What (successful) examples are out there as models? Get answers to these questions and maximize your library's involvement on the Web.
This document provides information about the services and role of Lovett Memorial Library. It discusses how the library supports childhood literacy, lends various materials including e-books and DVDs, hosts book clubs, and provides free internet access and computer resources. Surveys found that over 70 respondents used the library as their sole means of internet access for job searching, and that internet access was very important to their search. The library also assists patrons with tasks like navigating job websites, completing online applications, and resume assistance.
Reviewing the old business model / Proposing Web 2.0 strategies for online ne...Iris Chyi
The document discusses problems with the current business model for online news publishing and proposes some Web 2.0 strategies. Specifically, it notes that while online and print readerships originally overlapped in 1998, online readership has since declined. It suggests open access, user-generated content, tagging, hyperlocal information, and exploring opportunities outside traditional geographic markets as potential strategies. It emphasizes the need for rational analysis of trends to inform business decisions.
The Cat Who Sat Down At The Reference DeskDavid Newyear
Governor Strickland proposed budget cuts that would reduce state funding for public libraries by 50%. This would force many libraries to close branches or reduce services. In response, Mentor Public Library installed self-checkout stations and began testing a chatbot named Emma in 2009 to help answer questions and make up for the budget shortfall. Emma was a success, with her correct response rate for library questions increasing from 12% to 90%. She helped reduce the burden on staff from routine questions.
Looking Forward: The Future of LibrariesKaren Mellor
This document discusses the changing role of libraries in the digital age. While traditional services like circulation and reference questions are declining, library visits and program attendance are increasing. To remain relevant, libraries must embrace new technologies, become more collaborative spaces that encourage participation, and meet users where they are online through social media and mobile platforms. The future of libraries relies on helping patrons master emerging literacies, acting as hubs for information sharing, and understanding users' needs in our new digital information ecosystem.
The Federation of Ontario Public Libraries (FOPL) recently released new data and research reports on Ontario public libraries:
[1] A report analyzing key Ontario public library statistics from 2001-2013 such as circulation, program attendance, expenditures, and digital materials holdings.
[2] A public opinion poll of Ontarians conducted in 2015 examining library usage patterns, perceptions of value, and interest in new services. Most opinions of libraries remain positive but some traditional services are declining among younger groups.
[3] A study of library branding in Ontario finding most libraries have websites but fewer use social media actively. Adoption of new technologies varies significantly among library systems.
The document discusses the growing necessity for Michigan libraries to have an online presence. It notes that while many libraries currently see their online presence as optional, recent studies show that libraries without a digital strategy are becoming irrelevant. The document analyzes the online representation of Michigan libraries of different class sizes and identifies common problems such as outdated websites and lack of accessible library services online. It proposes solutions such as using content management systems and social media to engage communities and address issues like usability and mobile accessibility.
Chances are, you've heard a lot about Web 2.0. But often, important questions go unanswered. Which services are actually worth putting effort into? How can you sell these ideas to administrators and staff? What (successful) examples are out there as models? Get answers to these questions and maximize your library's involvement on the Web.
Web 2.0: The Stuff That Matters (OPLIN)Laura Solomon
Chances are, you've heard a lot about Web 2.0. But often, important questions go unanswered. Which services are actually worth putting effort into? How can you sell these ideas to administrators and staff? What (successful) examples are out there as models? Get answers to these questions and maximize your library's involvement on the Web.
Welcome to the Chief Analytics Officer Forum Europe
On 7th – 9th March 2016, over 80 Chief Analytics Officers and senior analytics leaders met in London for intimate, top-level discussions; dissecting the role of the CAO, exploring innovative case studies and addressing mutual cross-industry challenges. To learn more, visit http://www.caoforumeurope.com/
This event is organised by http://coriniumintelligence.com/
This document discusses the data dividend deficit that retail banks face. It notes that while banks collect large amounts of customer data, they are not data-driven and fail to use data to understand customer experiences. In contrast, non-traditional competitors effectively use customer data to power their businesses. The document advocates that banks automate data collection, embrace different data types, partner with developers, and visualize insights to overcome their deficit and gain a data dividend.
What is the Nebraska Library Commission? Who are we? What do we do?
To kick off the weekly NCompass Live, we will introduce you to the people and departments of the Nebraska Library Commission. In Part 2, you will meet Devra Dragos, Network Services Director, Mary Jo Ryan, Communications Coordinator, Richard Miller, Library Development Director, and Vern Buis, Lead Infrastructure Support Analyst.
NCompass Live, January 14, 2009.
From Network Revolutions and Trends in Information to a National Public Polic...WiLS
Marc Gartler, Manager, Madison Public Library – Sequoya & Alicia Ashman Libraries
A member of the advisory committee for ALA’s Policy Revolution! will facilitate a discussion about trends and challenges identified in research by the ALA Office of Information Technology Policy. These trends and their implications are guiding the formation of a national public policy agenda that will guide focused and energetic outreach to key decision makers and influencers.
Let's Get Serious: Promoting Library Online Servicesila2009
1) Library usage of online services is declining while budgets are threatened, so libraries must promote these services more aggressively.
2) The document outlines five strategies for promoting library online services: making individual library services easy to find and use; partnering with schools, homeschool groups, and local organizations; coordinating marketing through consortia; demanding more support from vendors; and advocating for national promotional campaigns.
3) Vendors are also not doing enough to promote library services and resources to the public, and libraries need to pressure them to improve marketing, websites, and mobile access.
Lee Rainie, Director of the Pew Research Center’s Internet Project presents his organization’s latest findings about what people do at libraries and what they’d like libraries to become. He describes the services patrons say they want libraries to offer and he describes the big issues that new libraries are resolving.
CILIPS18 - The role of libraries in a digital worldDavid McNeill
The role of libraries hasn't changed despite digital reading possibilities. Libraries are still a social space, community information hub, and place of mental restoration for those in crisis or who can't afford other options. If schools or education fail someone, libraries remain a door to everywhere.
The role of libraries in a digital worldCILIPScotland
The role of libraries hasn't changed despite digital reading possibilities. Libraries are still a social space, community information hub, and place of mental restoration for those in crisis or who can't afford other options. If schools or education fail someone, libraries remain a door to knowledge and opportunity.
Focusing on European citizens and the impact of Open Access monographs for themSimon Tanner
Keynote at: A Knowledge Exchange Workshop on Open Access and Monographs 7th – 8th November 2018, Brussels, Belgium
This talk will place the citizen at the centre of the debate about the value and potential impact of Open Access for monographs. It will consider how they are or could be effected by OA mandates, policy and infrastructures using the EC’s own impact policy agenda as a focal point to consider the economic, societal/community, innovation and operational.
Ontario's public libraries provide significant value and return on investment to communities. Studies show that for every dollar invested in public libraries, they return an average of $5.41 in economic impact. Public libraries help support job seekers, small businesses, and low-income Ontarians' access to resources. They also help promote literacy and life-long learning through resources like books, e-books, programs, and online databases. Public libraries are adapting to changes in technology and community needs by providing services like makerspaces, WiFi access, and digital resources.
This document discusses metrics and measurements for Ontario public libraries. It proposes establishing standardized core statistics and measurements of library impact. Some key proposed measurements include the overall value of a library membership, the economic impact of libraries, and a metric for technology access. The goal is to develop tools for libraries to effectively communicate their value to funders and stakeholders through data visualization. This would help libraries advocate, justify budgets and investments, and show how they deliver value to their communities.
This document outlines a project plan to develop a brand strategy for Ontario public libraries. It involves four phases: establishing the context through research on current branding practices and library impacts; branding workshops with stakeholders; analyzing the collected brand information; and presenting a final business plan and report. Phase 1 findings show that most Ontario public libraries have websites and use Facebook and Twitter, but adoption of media sharing tools is less widespread. The brand strategy will identify target audiences and how libraries can change to meet their needs.
This document analyzes the use of interactive, multimedia, and participatory features on the websites of 19 major newspapers from Latin American countries. Through content analysis of the homepages and over 2,300 articles from December 2010, the study found that the newspapers generally included basic multimedia elements like photos and videos, but were slow to adopt more interactive tools for reader participation. Features allowing interaction were mostly superficial, like sharing articles on social media. The inclusion of multimedia features correlated with higher internet penetration in those countries, suggesting the digital divide limits the interactive capabilities newspapers can offer readers online.
New Technologies and Libraries - Suzanne Reymer and Tracy Cooktlcook1029
The document discusses how new technologies are impacting libraries. It notes that print newspapers and magazines are declining while online news consumption on computers and mobile devices is rising. It also discusses how video and personalized, on-demand content are becoming more popular. The document raises questions about how these trends may impact libraries and their services, collections, and physical spaces. It explores opportunities for libraries in areas like ebooks, mobile access, cloud computing, and augmented reality.
The document discusses how new technologies are impacting libraries. It notes that print newspapers and magazines are declining while online news consumption on computers and mobile devices is rising. It also discusses how video and personalized, on-demand content are becoming more popular. The document questions how these trends will impact libraries and what libraries' roles could be regarding local news and entertainment access. It also explores issues around e-books, mobile devices, cloud computing, augmented reality, and ensuring library resources remain accessible and relevant in a changing technological landscape.
The document discusses the challenges facing newspapers from economic downturn and disruption from the internet. It notes that while all newsmedia companies face economic issues, the problems are most severe for newspapers in the US and UK due to high debt loads. It examines factors unique and not unique to the US/UK newspaper industries, and considers different potential outcomes for newspapers through 2020 depending on the scale of disruption from the internet. The document advocates that newspapers adapt by becoming multi-media providers of audience solutions rather than focusing only on print.
Let's Get Serious: Promoting Library Online ServicesLesley Williams
Lesley Williams discusses strategies for promoting library online services to address declining usage statistics and budget threats. The document outlines 4 main strategies: 1) Individual libraries should make their online services highly visible and easy to access on their own websites and through social media. 2) Libraries should partner with schools, homeschool groups, and local organizations to promote online resources. 3) Consortia can pool resources for larger marketing campaigns. 4) Libraries need to negotiate with vendors to prioritize usability and marketing of library products to the public. Promoting online services will require creative, multi-channel approaches to reach users where they already get information.
Info Society Rising in Sri Lanka: Are You Ready? by Nalaka Gunawardene, 27 Ja...Nalaka Gunawardene
This document discusses the rise of the information society in Sri Lanka and the need for more research on media consumption trends, especially among youth. It summarizes a new study on mainstream and new media consumption, finding that youth primarily engage with media through smartphones and social media rather than traditional outlets. The document urges governments, businesses, and civil society to better understand changing media behaviors and leverage digital channels in their work. Sri Lanka is going through a decisive phase, and public consultation and participation will be vital as issues like reconciliation and constitutional reforms are addressed.
Ontario's public libraries provide essential services to communities across the province. They offer educational programs, job training resources, small business support, broadband internet access, and access to government services for millions of Ontarians each year. However, many library budgets are stretched thin. Increased provincial funding is needed to ensure all Ontario communities can continue benefiting from their local public libraries.
This document provides an overview of artificial intelligence (AI) and its potential uses in education. It defines AI as computer systems that can perform tasks typically requiring human intelligence, such as visual perception, speech recognition, decision-making, and language translation. The document discusses major branches of AI including machine learning, natural language processing, computer vision, and robotics. It also covers current AI applications in education like AI-generated tutoring, lesson plans, and issues around algorithmic bias, privacy, accountability, and the changing roles of teachers and students with increased AI integration.
An introduction to artificial intelligence (AI) and its applications in libraries. Covers the history of AI, key AI technologies, and how AI can be used to enhance library services, such as automated cataloging, chatbots, personalized reading recommendations, collection development, sentiment analysis, and predictive analytics. Also discusses the ethical considerations of AI in libraries, including bias, privacy, intellectual property rights, and transparency. Intended to inspire a better understanding of the potential benefits and implications of AI as well as an invitation to explore and experiment with AI technologies in their libraries.
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Chances are, you've heard a lot about Web 2.0. But often, important questions go unanswered. Which services are actually worth putting effort into? How can you sell these ideas to administrators and staff? What (successful) examples are out there as models? Get answers to these questions and maximize your library's involvement on the Web.
Welcome to the Chief Analytics Officer Forum Europe
On 7th – 9th March 2016, over 80 Chief Analytics Officers and senior analytics leaders met in London for intimate, top-level discussions; dissecting the role of the CAO, exploring innovative case studies and addressing mutual cross-industry challenges. To learn more, visit http://www.caoforumeurope.com/
This event is organised by http://coriniumintelligence.com/
This document discusses the data dividend deficit that retail banks face. It notes that while banks collect large amounts of customer data, they are not data-driven and fail to use data to understand customer experiences. In contrast, non-traditional competitors effectively use customer data to power their businesses. The document advocates that banks automate data collection, embrace different data types, partner with developers, and visualize insights to overcome their deficit and gain a data dividend.
What is the Nebraska Library Commission? Who are we? What do we do?
To kick off the weekly NCompass Live, we will introduce you to the people and departments of the Nebraska Library Commission. In Part 2, you will meet Devra Dragos, Network Services Director, Mary Jo Ryan, Communications Coordinator, Richard Miller, Library Development Director, and Vern Buis, Lead Infrastructure Support Analyst.
NCompass Live, January 14, 2009.
From Network Revolutions and Trends in Information to a National Public Polic...WiLS
Marc Gartler, Manager, Madison Public Library – Sequoya & Alicia Ashman Libraries
A member of the advisory committee for ALA’s Policy Revolution! will facilitate a discussion about trends and challenges identified in research by the ALA Office of Information Technology Policy. These trends and their implications are guiding the formation of a national public policy agenda that will guide focused and energetic outreach to key decision makers and influencers.
Let's Get Serious: Promoting Library Online Servicesila2009
1) Library usage of online services is declining while budgets are threatened, so libraries must promote these services more aggressively.
2) The document outlines five strategies for promoting library online services: making individual library services easy to find and use; partnering with schools, homeschool groups, and local organizations; coordinating marketing through consortia; demanding more support from vendors; and advocating for national promotional campaigns.
3) Vendors are also not doing enough to promote library services and resources to the public, and libraries need to pressure them to improve marketing, websites, and mobile access.
Lee Rainie, Director of the Pew Research Center’s Internet Project presents his organization’s latest findings about what people do at libraries and what they’d like libraries to become. He describes the services patrons say they want libraries to offer and he describes the big issues that new libraries are resolving.
CILIPS18 - The role of libraries in a digital worldDavid McNeill
The role of libraries hasn't changed despite digital reading possibilities. Libraries are still a social space, community information hub, and place of mental restoration for those in crisis or who can't afford other options. If schools or education fail someone, libraries remain a door to everywhere.
The role of libraries in a digital worldCILIPScotland
The role of libraries hasn't changed despite digital reading possibilities. Libraries are still a social space, community information hub, and place of mental restoration for those in crisis or who can't afford other options. If schools or education fail someone, libraries remain a door to knowledge and opportunity.
Focusing on European citizens and the impact of Open Access monographs for themSimon Tanner
Keynote at: A Knowledge Exchange Workshop on Open Access and Monographs 7th – 8th November 2018, Brussels, Belgium
This talk will place the citizen at the centre of the debate about the value and potential impact of Open Access for monographs. It will consider how they are or could be effected by OA mandates, policy and infrastructures using the EC’s own impact policy agenda as a focal point to consider the economic, societal/community, innovation and operational.
Ontario's public libraries provide significant value and return on investment to communities. Studies show that for every dollar invested in public libraries, they return an average of $5.41 in economic impact. Public libraries help support job seekers, small businesses, and low-income Ontarians' access to resources. They also help promote literacy and life-long learning through resources like books, e-books, programs, and online databases. Public libraries are adapting to changes in technology and community needs by providing services like makerspaces, WiFi access, and digital resources.
This document discusses metrics and measurements for Ontario public libraries. It proposes establishing standardized core statistics and measurements of library impact. Some key proposed measurements include the overall value of a library membership, the economic impact of libraries, and a metric for technology access. The goal is to develop tools for libraries to effectively communicate their value to funders and stakeholders through data visualization. This would help libraries advocate, justify budgets and investments, and show how they deliver value to their communities.
This document outlines a project plan to develop a brand strategy for Ontario public libraries. It involves four phases: establishing the context through research on current branding practices and library impacts; branding workshops with stakeholders; analyzing the collected brand information; and presenting a final business plan and report. Phase 1 findings show that most Ontario public libraries have websites and use Facebook and Twitter, but adoption of media sharing tools is less widespread. The brand strategy will identify target audiences and how libraries can change to meet their needs.
This document analyzes the use of interactive, multimedia, and participatory features on the websites of 19 major newspapers from Latin American countries. Through content analysis of the homepages and over 2,300 articles from December 2010, the study found that the newspapers generally included basic multimedia elements like photos and videos, but were slow to adopt more interactive tools for reader participation. Features allowing interaction were mostly superficial, like sharing articles on social media. The inclusion of multimedia features correlated with higher internet penetration in those countries, suggesting the digital divide limits the interactive capabilities newspapers can offer readers online.
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The document discusses how new technologies are impacting libraries. It notes that print newspapers and magazines are declining while online news consumption on computers and mobile devices is rising. It also discusses how video and personalized, on-demand content are becoming more popular. The document raises questions about how these trends may impact libraries and their services, collections, and physical spaces. It explores opportunities for libraries in areas like ebooks, mobile access, cloud computing, and augmented reality.
The document discusses how new technologies are impacting libraries. It notes that print newspapers and magazines are declining while online news consumption on computers and mobile devices is rising. It also discusses how video and personalized, on-demand content are becoming more popular. The document questions how these trends will impact libraries and what libraries' roles could be regarding local news and entertainment access. It also explores issues around e-books, mobile devices, cloud computing, augmented reality, and ensuring library resources remain accessible and relevant in a changing technological landscape.
The document discusses the challenges facing newspapers from economic downturn and disruption from the internet. It notes that while all newsmedia companies face economic issues, the problems are most severe for newspapers in the US and UK due to high debt loads. It examines factors unique and not unique to the US/UK newspaper industries, and considers different potential outcomes for newspapers through 2020 depending on the scale of disruption from the internet. The document advocates that newspapers adapt by becoming multi-media providers of audience solutions rather than focusing only on print.
Let's Get Serious: Promoting Library Online ServicesLesley Williams
Lesley Williams discusses strategies for promoting library online services to address declining usage statistics and budget threats. The document outlines 4 main strategies: 1) Individual libraries should make their online services highly visible and easy to access on their own websites and through social media. 2) Libraries should partner with schools, homeschool groups, and local organizations to promote online resources. 3) Consortia can pool resources for larger marketing campaigns. 4) Libraries need to negotiate with vendors to prioritize usability and marketing of library products to the public. Promoting online services will require creative, multi-channel approaches to reach users where they already get information.
Info Society Rising in Sri Lanka: Are You Ready? by Nalaka Gunawardene, 27 Ja...Nalaka Gunawardene
This document discusses the rise of the information society in Sri Lanka and the need for more research on media consumption trends, especially among youth. It summarizes a new study on mainstream and new media consumption, finding that youth primarily engage with media through smartphones and social media rather than traditional outlets. The document urges governments, businesses, and civil society to better understand changing media behaviors and leverage digital channels in their work. Sri Lanka is going through a decisive phase, and public consultation and participation will be vital as issues like reconciliation and constitutional reforms are addressed.
Ontario's public libraries provide essential services to communities across the province. They offer educational programs, job training resources, small business support, broadband internet access, and access to government services for millions of Ontarians each year. However, many library budgets are stretched thin. Increased provincial funding is needed to ensure all Ontario communities can continue benefiting from their local public libraries.
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This document provides an overview of artificial intelligence (AI) and its potential uses in education. It defines AI as computer systems that can perform tasks typically requiring human intelligence, such as visual perception, speech recognition, decision-making, and language translation. The document discusses major branches of AI including machine learning, natural language processing, computer vision, and robotics. It also covers current AI applications in education like AI-generated tutoring, lesson plans, and issues around algorithmic bias, privacy, accountability, and the changing roles of teachers and students with increased AI integration.
An introduction to artificial intelligence (AI) and its applications in libraries. Covers the history of AI, key AI technologies, and how AI can be used to enhance library services, such as automated cataloging, chatbots, personalized reading recommendations, collection development, sentiment analysis, and predictive analytics. Also discusses the ethical considerations of AI in libraries, including bias, privacy, intellectual property rights, and transparency. Intended to inspire a better understanding of the potential benefits and implications of AI as well as an invitation to explore and experiment with AI technologies in their libraries.
This document discusses assessing and planning for improved internet access and infrastructure at libraries. It provides information on different types of internet connections like fiber to the premises and shared fiber. It recommends that libraries assess their current needs, compare speeds to advertised speeds, and determine if equipment upgrades are needed. The document also discusses ensuring public wifi is available, getting involved in local broadband planning, and using E-Rate funds to help pay for fiber buildouts and equipment upgrades to support speeds over 100 Mbps. Contact information is provided for questions.
Are you overwhelmed by developments in technology and puzzled over how and whether any of this applies to your library? We’ll look at some of the top technology trends in the news and discuss whether and how some of these might pertain to your library in the short and long term.
This document discusses teaching students to detect fake news by being fact detectives. It notes concerns about information literacy and lists resources like browser tools, NewsGuard, and the Montana Information Literacy Alliance. It provides contact information for Suzanne Reymer to discuss collaborating on teaching media literacy.
This document summarizes a presentation about mobile libraries and librarians. It discusses the evolution of mobile devices and how libraries are adapting services for mobile, including library web and mobile pages, mobile apps, public WiFi access, and streaming services. It also covers accessibility options, notifications, and favorite productivity and communication apps used for work. The document demonstrates apps like BARD Mobile and Google services and how meeting patrons where they are with mobile technology.
The document discusses the advantages and disadvantages of mobile devices. It notes that mobile devices allow for convenience, immediacy, and access to apps for cameras, calendars, games, reading materials, music and maps. However, mobile screens can be small which makes content difficult to view and touch navigation challenging. Additionally, data costs, limits, and wifi security present access issues. The document encourages exploring a library's website and resources using a mobile device and also discusses wearables, the Internet of Things, and using mobile devices for photography.
This document discusses social media evaluation tools including Twitter Analytics from Hootsuite, Google Analytics, and Facebook Page Insights. It focuses on analyzing social media usage and engagement over timeframes like all time and the current month to understand audience and post performance.
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The document discusses challenges that libraries face in providing e-content to patrons, including budgeting for e-content collections, addressing the digital divide, licensing and ownership issues, and differing knowledge levels among staff and patrons. It outlines specific issues for public libraries, such as collection management, meeting needs of those without devices, and circulating e-readers. Academic library issues discussed include collection expectations, technology problems, knowledge gaps, and classroom impact. The document asks libraries what they are doing to understand patron device use, meet collection needs, collaborate to make e-books affordable and accessible, provide technical help, and train staff.
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Quattordicesimo Meetup di Milano, tenutosi a Milano il 23 Maggio 2024 dalle ore 17:00 alle ore 18:30 in presenza e da remoto.
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13. WHAT ARE MONTANA
LIBRARIES AND THEIR
PATRONS MISSING OUT
ON DUE TO
INADEQUATE
BANDWIDTH?
FLICKR CC BY-SA 2.0 VISUALPUN.CH
14. NEXT STEPS
• Simmons University analysis and
study of our data to help us identify:
• Those libraries that are worst off
first to help us prioritize our
investment
• What options or low hanging fruit
might exist to help address the
concerns most quickly?
• What data are available that might
compel investment to solve the
problem?
Editor's Notes
We’ve been hovering near the bottom for years. This report put us at #50.
Why? We have a number of challenges. First of all. Montana is a very big state. I thought I’d put it in perspective by showing its relative size in comparison to other states. We just hosted a regional RIPL. Our pre-conference speaker was Dr. Annie Norman from the State Library of Delaware. I got curious about the relative size of our two states. There you go. There’s Delaware.
Plus we have a challenging terrain, mountain ranges, badlands, buttes, wilderness areas. BTW, we also have great mapping with a GIS department within our state library.
And low population density. The entire state has just over one million people. Yes, there is white space, lots of yellow. Not much blue or red. Few urban areas. Even those are small by national standards. I live in the largest city in Montana, Billings, with a population of just over 100,000.
We have a fairly large Native American population about 7 percent of the population. Many live in urban areas but we also have 7 reservations.
And fairly high poverty levels. If you recall where the reservations were from the last slide, you’ll see, those also tend to be some of the areas with the highest poverty rates.
When we heard about the Gigabit Libraries Toolkit, we were very interested. We thought it could provide a treasure trove of data about our libraries and their strengths and weaknesses. But we seriously doubted that many had the time and/or expertise to complete it successfully.
In the meantime, MSL had created a state library foundation to help provide funding for statewide projects. With a grant from this new non-profit, we hired a consultant.
They were tasked with traveling around the state to visit 117 public libraries and elicit the information necessary to complete the Gigabit Libraries Toolkit for all the libraries along with a report. He ended up with information from 113 libraries. Two were school/community libraries where he either couldn't make contact with school IT personnel or they refused to cooperate. Two branches did not have Internet connectivity.
The next challenge was to elicit information from ISPs as to whether or not they could provide service to a given library as well as potential service and cost. The dark blue and light purple shows the coverage of our regional telco/cooperative/ISPs. We contacted 13 and asked them to complete an online survey. We got 8 responses. We had previous information from Spectrum, our regional cable/ISP, whose service area overlaps with several ISPs. We opted not to contact CenturyLink. For one thing, we didn’t know whom to contact. For another, they have been very difficult to work with.
Also on this map is fiber. The dark red and nodes are backbone. The lighter red in fiber generally due to buildouts by local telcos.
Libraries are pretty much evenly split at the moment between Fiber and DSL – 41DSL, 40 Fiber. The DSL libraries could certainly use some improvement. The satellite/other is sometimes wireless, sometimes no response.
The average download speeds were appallingly low and this is even with some outliers like the Billings Community Library/College branch skewing the results.
The average costs are low as are the speeds. The low cost also makes them less likely to hassle with E-Rate.
Over half don’t filter. Also impedes use of E-Rate.
Why don’t they use E-Rate?
The E-rate application process is too complicated.
Our E-rate discount is low and we don't feel it is worth the time to participate.
The library did not apply because of the need to comply with the filtering requirements of the Children's Internet Protection Act (CIPA).
Higher bandwidth may well lead to higher costs and a need for subsidies.
They do have a pretty good idea of what they’re missing out on with inadequate bandwidth – largely streaming video and its many uses:
Online testing,
Distance Learning/Online courses,
Videoconferencing - Virtual field trips for homeschool students,
Videoconferencing - Job interviews,
Videoconferencing - Patron video chat with family members and friends, etc.,
Streaming video (YouTube, etc.),