This document discusses how to design an effective digital guest experience strategy. It recommends researching guest behaviors and needs through various methods like surveys, analytics, and social listening. The next steps are to create user personas and map out typical guest journeys. Finally, identify opportunities to enhance each touchpoint in the guest journey using appropriate digital tools like content marketing, personalized experiences, mobile interactions, and A/B testing. The overall message is that hotels should understand guest pain points and develop a holistic strategy to deliver value at each stage, rather than just creating a mobile app in isolation.