This document discusses how technology can benefit communities and charities if they engage with digital tools and skills. It provides three examples of individuals who have helped their organizations by using technology: Norah improved her health by getting online, Nyree supports minority language groups through technology, and Nicola measures program impact with a free online tool. The document advocates that organizations think about what they want to achieve and how technology can help scale their work and support more people locally and through connections online.
Oracle Has Continuously Innovated and Transformed in its 40 Year History - most recently moving its Infrastructure, Platform and Applications solutions to the cloud.
The transition to Universal Credit and the introduction of a lower benefit cap will become a reality for thousands of people this Autumn.
For the first time, Policy in Practice has modelled how welfare reform is affecting cities, towns and London Boroughs differently to create a national picture.
Using household-level data from different local authorities we’ve modelled the likely impact of continued deployment of welfare reforms on towns and cities that aren’t yet significantly affected.
By analysing the impact of Universal Credit on different types of councils we can predict how similar local authorities are likely to be hit.
Some areas in the UK will see a major impact almost overnight as a result of welfare reforms.
Listen to this webinar to learn:
1. How your local authority peers are impacted by welfare reforms (by council type)
2. What impact the lower benefit cap, Universal Credit and housing reforms will have (by council type)
3. How households in your local area are likely to be affected
Digital Opportunities: Pathways to Enterprise - Vanessa KirbyDMEx
In just over 18 months, Digital Media Exchange (DMEx) has successfully built digital infrastructure and new opportunities for people in Sheffield to work in the creative and digital industries and to use digital technology to support new local businesses. Digital Opportunities: Pathways to Enterprise celebrated the achievements of the DMEx programme in Sheffield.
Family Story: How technology can better support Children’s Services, Elle Tw...mysociety
This presentation was made at mySociety's TICTeC Local conference on 6th November 2018. More information about TICTeC Local can be found here: https://tictec.mysociety.org/local
Working with people to design inclusive mental wellbeing servicesLivework Studio
London has poorer levels of wellbeing than elsewhere in the UK and many people do not get treatment for common mental health difficulties, straining public and private resources. We co-created a new vision for a service ecosystem that distributes new and existing information and services into the digital environments that Londoners already inhabit. In order to implement the service, we designed small digital experiments that enable users to digitally co-produce the service elements that meet their needs.
Oracle Has Continuously Innovated and Transformed in its 40 Year History - most recently moving its Infrastructure, Platform and Applications solutions to the cloud.
The transition to Universal Credit and the introduction of a lower benefit cap will become a reality for thousands of people this Autumn.
For the first time, Policy in Practice has modelled how welfare reform is affecting cities, towns and London Boroughs differently to create a national picture.
Using household-level data from different local authorities we’ve modelled the likely impact of continued deployment of welfare reforms on towns and cities that aren’t yet significantly affected.
By analysing the impact of Universal Credit on different types of councils we can predict how similar local authorities are likely to be hit.
Some areas in the UK will see a major impact almost overnight as a result of welfare reforms.
Listen to this webinar to learn:
1. How your local authority peers are impacted by welfare reforms (by council type)
2. What impact the lower benefit cap, Universal Credit and housing reforms will have (by council type)
3. How households in your local area are likely to be affected
Digital Opportunities: Pathways to Enterprise - Vanessa KirbyDMEx
In just over 18 months, Digital Media Exchange (DMEx) has successfully built digital infrastructure and new opportunities for people in Sheffield to work in the creative and digital industries and to use digital technology to support new local businesses. Digital Opportunities: Pathways to Enterprise celebrated the achievements of the DMEx programme in Sheffield.
Family Story: How technology can better support Children’s Services, Elle Tw...mysociety
This presentation was made at mySociety's TICTeC Local conference on 6th November 2018. More information about TICTeC Local can be found here: https://tictec.mysociety.org/local
Working with people to design inclusive mental wellbeing servicesLivework Studio
London has poorer levels of wellbeing than elsewhere in the UK and many people do not get treatment for common mental health difficulties, straining public and private resources. We co-created a new vision for a service ecosystem that distributes new and existing information and services into the digital environments that Londoners already inhabit. In order to implement the service, we designed small digital experiments that enable users to digitally co-produce the service elements that meet their needs.
Keep it Local Locality's campaign for public services to be delivered by local organisations based in the community they serve - not faceless companies.
Duurzaamheidsinitiatieven: hoe geven we die een zetje?’ door Maarten de Leng ...Avans Hogeschool
Duurzaamheidsinitiatieven: hoe geven we die een zetje?’ door Maarten de Leng (Stichting Nudge)
Onderdeel van presentaties lectoraat symposium Finance & Sustainability.
Digital Inclusion - The Big Picture (4 December 2013)Helen Milner
My presentation at Digital Evolution Making Good Things Happen conference in St Paul's London. Tinder Foundation's conference on digital inclusion in the UK and working with hyperlocal partners who help socially and digitally excluded people to learn basic online skills.
In the Experience Economy, capturing the real customer experience is more important than ever. But the proliferation of digital technology has both multiplied and changed the nature of customer touchpoints, making this task more complex.
In addition, recent thinking from behavioural economics tells us it is not always straightforward to get to a true understanding of our customers' experiences. The reasons people do things may be a mystery to themselves, let alone market researchers.
In the talk I look at the shift in the customer landscape and our understanding of ourselves, before looking at practical ways to capture the real customer experience with examples from the nativeye insight platform.
Community Management In A Crisis (DevRel)Sarah Thiam
San Francisco DevRel meetup presentation on what to expect in DevRel as the COVID-19 situation impacts your area, While every area is unique, this acts as a reference point from the situation in one of the earlier affected countries, Singapore
John Hagel, The Power of Pull and Co-Chairman, Center for the Edge, Deloitte & Touche's Keynote presentaion from Enterprise 2.0 Conference in Boston on June 21, 2011.
The successful transition to Enterprise 2.0 hinges on explicitly tying social software deployments to performance metrics that matter. But these metrics have an even more powerful, second-order effect: they foster passion among participants in ways that accelerate learning and performance improvement. Weaving together performance and passion gives companies a significant advantage in a world of steadily increasing economic pressure.
Plan for Success: An Intro to Open and Sustainable Community Engagement Laurenellen McCann
A hands-on introduction to planning for successful, meaningful community engagement in government open data initiatives, designed and facilitated by Laurenellen McCann (Director of New America DC) at the 2016 What Works Cities Summit. This workshop walks through the basics of human behavior to demonstrate how to develop outreach plans that "meet people where they are" and support the creation of long-term, authentic, *non-extractive* connections between people. Although this presentation caters to open data, this "build with" approach can be a used for a variety of governmental and non-governmental initiatives.
If you're interested in learning more or having Laurenellen teach your team, contact them here http://laurenellen.com/contact
How can an industry that places empathy at the core of its practice ignore the big problems facing South Africa and the continent? In a rapidly changing design landscape will UX designers even be relevant in the future? UX designers exist at a unique interdisciplinary juncture and it gives us the opportunity to create inspiring responses to these questions. With the maturity of design thinking, social innovation, and lean startup, we are uniquely placed to re-apply our skills to find new relevance and greater impact in doing work that matters. But taking action is not easy, even if it can be known what is to be done. In this talk David will explore the new mindsets, skills and attitudes UX designers need to adopt to shift from merely doing design to becoming design activists.
Glotech Vidya Solutions Pvt. Ltd. – a Corporate Startup - "Be More with Less" , "Craftsmanship at Work"
Vision: “Digital and soulful transformation towards sustainable profitability, happiness and growth”
Mission: Our Mission is to ensure that people across the globe are inspired, motivated and accept the technology solution to make their life easy, more productive to the society, more constructive to the nature. To be in environments where they are empowered to thrive, stimulated to succeed and given every chance to make their individual futures better and brighter than ever before.
Using digital communications to help achieve a good deathNHSRobBenson
Presentation on using the web and social media to increase awareness of good end of life care from Hilary Fisher, Sarah Stone and Matt Lloyd from England's Dying Matters coalition as part of the Department of Health's QIPP end of life care workstream seminar series at Healthcare Innovation Expo 2011.
Technology trends are continuously changing and improving the way we work and communicate with each other. Staying on top of these trends is essential in developing new strategies for attracting, engaging, and retaining volunteers. Join the founders of Kindness Connect, Jonathan Burns and Kevan Osmond, as they explore these changes and how you can best utilize new and affordable technology to maintain an effective and engaged volunteer program.
Keep it Local Locality's campaign for public services to be delivered by local organisations based in the community they serve - not faceless companies.
Duurzaamheidsinitiatieven: hoe geven we die een zetje?’ door Maarten de Leng ...Avans Hogeschool
Duurzaamheidsinitiatieven: hoe geven we die een zetje?’ door Maarten de Leng (Stichting Nudge)
Onderdeel van presentaties lectoraat symposium Finance & Sustainability.
Digital Inclusion - The Big Picture (4 December 2013)Helen Milner
My presentation at Digital Evolution Making Good Things Happen conference in St Paul's London. Tinder Foundation's conference on digital inclusion in the UK and working with hyperlocal partners who help socially and digitally excluded people to learn basic online skills.
In the Experience Economy, capturing the real customer experience is more important than ever. But the proliferation of digital technology has both multiplied and changed the nature of customer touchpoints, making this task more complex.
In addition, recent thinking from behavioural economics tells us it is not always straightforward to get to a true understanding of our customers' experiences. The reasons people do things may be a mystery to themselves, let alone market researchers.
In the talk I look at the shift in the customer landscape and our understanding of ourselves, before looking at practical ways to capture the real customer experience with examples from the nativeye insight platform.
Community Management In A Crisis (DevRel)Sarah Thiam
San Francisco DevRel meetup presentation on what to expect in DevRel as the COVID-19 situation impacts your area, While every area is unique, this acts as a reference point from the situation in one of the earlier affected countries, Singapore
John Hagel, The Power of Pull and Co-Chairman, Center for the Edge, Deloitte & Touche's Keynote presentaion from Enterprise 2.0 Conference in Boston on June 21, 2011.
The successful transition to Enterprise 2.0 hinges on explicitly tying social software deployments to performance metrics that matter. But these metrics have an even more powerful, second-order effect: they foster passion among participants in ways that accelerate learning and performance improvement. Weaving together performance and passion gives companies a significant advantage in a world of steadily increasing economic pressure.
Plan for Success: An Intro to Open and Sustainable Community Engagement Laurenellen McCann
A hands-on introduction to planning for successful, meaningful community engagement in government open data initiatives, designed and facilitated by Laurenellen McCann (Director of New America DC) at the 2016 What Works Cities Summit. This workshop walks through the basics of human behavior to demonstrate how to develop outreach plans that "meet people where they are" and support the creation of long-term, authentic, *non-extractive* connections between people. Although this presentation caters to open data, this "build with" approach can be a used for a variety of governmental and non-governmental initiatives.
If you're interested in learning more or having Laurenellen teach your team, contact them here http://laurenellen.com/contact
How can an industry that places empathy at the core of its practice ignore the big problems facing South Africa and the continent? In a rapidly changing design landscape will UX designers even be relevant in the future? UX designers exist at a unique interdisciplinary juncture and it gives us the opportunity to create inspiring responses to these questions. With the maturity of design thinking, social innovation, and lean startup, we are uniquely placed to re-apply our skills to find new relevance and greater impact in doing work that matters. But taking action is not easy, even if it can be known what is to be done. In this talk David will explore the new mindsets, skills and attitudes UX designers need to adopt to shift from merely doing design to becoming design activists.
Glotech Vidya Solutions Pvt. Ltd. – a Corporate Startup - "Be More with Less" , "Craftsmanship at Work"
Vision: “Digital and soulful transformation towards sustainable profitability, happiness and growth”
Mission: Our Mission is to ensure that people across the globe are inspired, motivated and accept the technology solution to make their life easy, more productive to the society, more constructive to the nature. To be in environments where they are empowered to thrive, stimulated to succeed and given every chance to make their individual futures better and brighter than ever before.
Using digital communications to help achieve a good deathNHSRobBenson
Presentation on using the web and social media to increase awareness of good end of life care from Hilary Fisher, Sarah Stone and Matt Lloyd from England's Dying Matters coalition as part of the Department of Health's QIPP end of life care workstream seminar series at Healthcare Innovation Expo 2011.
Technology trends are continuously changing and improving the way we work and communicate with each other. Staying on top of these trends is essential in developing new strategies for attracting, engaging, and retaining volunteers. Join the founders of Kindness Connect, Jonathan Burns and Kevan Osmond, as they explore these changes and how you can best utilize new and affordable technology to maintain an effective and engaged volunteer program.
What Giving Tuesday Data is Telling Us About Effective FundraisingTechSoup
With more than 60 participating organizations in the U.S. and teams in more than 50 countries, the GivingTuesday Data Collaborative is the largest-ever philanthropic data initiative. The work is uncovering important (sometimes surprising) findings about donor behavior. We will discuss the threats and opportunities this work is revealing, and you will hear about the key findings from the U.S. and around the world about how, when, and why people give. Learn about the implications these important shifts in behavior will likely have when it comes to the future of fundraising.
How to communicate efficiently in a fast changing world ?Aurelie Couvreur
- exponential number of communication channels
- 4 to 5 generations collaborate on the workplace.
- But most companies communicate as they've always done and do not invest in trainings.
Here is the big picture of all trends and technologies impacting communication
Empowering Young People to Take Action - Online davidkeyes
Empowering Young People to Connect, Collaborate and Take Action - presentation on PugetSoundOff.oor and Civic Voice Curriculum. By David Keyes, City of Seattle and Chris Tugwell YMCA, for NCDD.org 2012 conference
MARCOM 2011 SOCIAL MEDIA FOR SOCIAL CHANGELiveWorkPlay
Keenan Wellar
Co-Founder & CEO, LiveWorkPlay.ca
Stacey Diffin-Lafleur
Senior Director, Marketing and Communications, United Way Ottawa
Despite ongoing financial distress, challenges with leadership and staff succession, and an aging volunteer base, many non-profit organizations remain reluctant to engage social media as a means for effectively pursuing their missions. For those who are using social media, in many cases this is limited to push communications, ignoring its real marketing potential as a means of developing relationships with members, funders, media, decision-makers, and others in key target communities. Frequently cited barriers to utilizing social media in the non-profit sector will be explored, with an eye to realistic best practices, and with special attention to the unique challenges of smaller organizations.
1 Understand benefits of social media for non-profits
2 Incorporate social media as an integrated strategy
3 Overcome barriers to social media engagement
Webinar: The Third Wave of Nonprofit Technology: Technology for Social Change...TechSoup
Sam Chenkin discuss the changing nature of technology within nonprofit organizations. Using technology to be efficient is no longer enough to stay relevant as a nonprofit. Even using data effectively is old news. Today, nonprofits are expected to “disrupt” social ills through the network effects and scale of technology.
This event explains this trend, its opportunities, and its dangers. We talk about how the commodification of data storage, analytics, and AI is making software development a compelling option for nonprofits. And we talk about how your nonprofit can take an idea from inception through to the creation of a website or app.
Presentation to Motherwell College Knowledge Transfer Hub called Social Media For Business: What you need to know
A high level presentation that demonstrates the breadth of opportunity the Social Media Mindset and principles offer organisations. The approach is used in order to avoid engagement with the subject through the limiting lenses of either the tools themselves which are inherently transient or the application of concept of Social Media as simply a marketing device and outwardly facing.
Webinar - How to Use Data Visualization Tools to Show ImpactTechSoup
This presentation highlights the different features and use cases for ImpactMapper, a data visualization tool, in the donor and nonprofit sector. ImpactMapper is a new online software tool for donors, evaluators, and nonprofits to track and visualize social change data trends and share their social impact stories.
Using data to inform inclusive service designAl Mathers
Invited presentation given to a cross government audience attending the Get Online Week 2020 events hosted by HMRC's Digital Inclusion, Accessibility and Standards team.
Queensland Speaking Tour: Learnings from the UKHelen Milner
Slides from speaking tour of Queensland in partnership with the Queensland Government. Digital exclusion denies people access to services, communication, savings, and inclusion in today's society. Tinder Foundation has supported almost 2 million people to cross the digital divide. These slides are a collection of various slides presented at a number of different speeches - so it's not one presentation, it's many.
The digital divide and civic tech (TICTec 2016, Helen Milner)Helen Milner
Civic tech can't make the impact it needs to if those working in the sector don't understand that more than half of the world's population doesn't use the internet. Blending my knowledge of digital exclusion, digital inclusion and the digital divide, and my time on the Speaker's Commission for Digital Democracy, this speech asks some difficult questions about how we can work in partnership to make real impact for the people who need better democracies and better lives.
Australia: Leave Nobody Behind: speaking tour oct nov 2015Helen Milner
In Oct and November 2015 I spend 5 days speaking in 4 Australian cities (Sydney, Melbourne, Canberra, and Brisbane) and gave 7 speeches. I helped launched the Australian National Year of Digital Inclusion. This slide deck brings together the best slides from the tour so that people can see them and enjoy them.
Digital inclusion, housing technology & innovation (July 2015)Helen Milner
With over 4m people who live in social housing also lacking the basic digital skills to live well in today's society, we really do need to work together to do something about it. Closing the digital divide will help people gain jobs, save money, and to feel more connected with family, friends and with their community. Tinder Foundation has over 5 years experience of working with the housing sector and this presentation pulls together key insight as well as examples of good practice.
Democracy & inclusion (copenhagen) may 2015 (helen milner)Helen Milner
Digital democracy is the new kind of digital exclusion. At Tinder Foundation we have helped over 1.3 million people to gain basic digital skills and to close a bit more of the digital divide. Invited to speak at this conference in Copenhagen to share global lessons in digital inclusion, digital democracy and helping civic society and Governments to empower more people to take part in their services.
“Digital democracy” helen milner digital leaders annual lecture 24 february 2015Helen Milner
My speech at the Digital Leaders Annual Lecture in February 2015 about Digital Democracy. Slides have notes of the full speech. This is about people and democracy more than technology. I talk about social media, the Arab Spring, the crowdsourced constitution in Iceland, and the Net Party in Argentina. I talk about the findings of the UK House of Common's Speaker's Commission on Digital Democracy - as a Commissioner. Not radical but perhaps a very quiet and polite revolution.
Evaluation Findings from Digital Deal Challenge Fund - Social Housing & Digit...Helen Milner
The UK Government invested over £400,000 on 12 Digital Deal Challenge Fund projects to establish best practice and lessons for social/public housing providers looking to introduce digital inclusion programmes. Our ambition is to help 100% of the UK population to use the internet to benefit their lives; 9.5 million people don't have basic internet skills in the UK and around 4 million of these people live in social housing. This presentation was first done for the Social Digital Research Symposium in London 22nd October 2014
Digital Inclusion in the Age of Mobile (Socitm May 2014)Helen Milner
Presentation focused on digital inclusion in the age of mobile. Containing some recent stats on mobile. A great infographic on the digital divide. Information about how to help people to use online public services. Call to action for all Councils to start making the business case for digital inclusion and not to wait. All free to download to accelerate the pace of change for action on digital inclusion.
Measuring the impact of digital inclusion at scale (SHLB May 2014)Helen Milner
My presentation at SHLB May 2014, describing the evaluation metrics and methodologies we use at TInder Foundation and UK online centres. Ranging from: large scale data collection from our MOOC Learn My Way; online and telephone surveys (in the field 52 weeks a year); and deep dive evaluation and volumetrics. Using these three methodologies we've proven that we've saved the UK Government at least £232.4m (more than $1bn) in the past three years - proving digital inclusion does help the bottom line for countries struggling with recession.
Business Case for Digital Inclusion & Social Housing 8 Feb 2014Helen Milner
Demonstrating the issues of the digital divide, and demonstrating how social & public housing can help to close this divide. Fact, stats, and some clear solutions on how to close the digital gap. Showing the massive impact of putting services online as well as making sure customers and citizens can use them through local action & elearning/online learning or MOOCs. World class solutions for a hyper local problem.
Getting Tenants Online: Digital Inclusion & Social HousingHelen Milner
Many people who live in social housing (public housing) are on low income or older making them much more likely to lack basic online skills. They are also likely to benefit from online savings, and will need to interact with Government online too. I've been working with Housing Associations for three years advising on how to help tenants to get those digital skills they need. Some information about the Digital Deal programme - £400,000 grants for social housing. And Stats and facts about Housing & Digital Inclusion.
Tackling Health Inequalities and Digital ExclusionHelen Milner
As more and more health information and health services go online it is important to focus on making sure people who suffer from health inequalities, and who are also digitally excluded, don't get left behind. With a £1m programme from NHS Englamd, we're at the start of a programme to join the dots.
Tinder foundation announcing our name changeHelen Milner
On 8th July we changed our name to Tinder Foundation (from Online Centres Foundation). People seem to love the new name but some people have asked me why did we change. Here's why.
Driving social change with digital inclusion: Why & How (June 2013)Helen Milner
Driving social inclusion through digital inclusion. Some stats about why this is relevant and some ideas of how to do it. Contains the single simple solution to digital exclusion.
Community E-Learning: Local + Technology + ScaleHelen Milner
Presentation about how to innovate when delivering community learning by using technology. Including reducing the digital divide. Speech on 12 March 2013
Get Ready Get Online - digital inclusion and welfare reformHelen Milner
My talk at the NHF Conference on 14th February 2013 in London. Discussing the urgency of helping people to use the internet, particularly with a view to the new Welfare Reform. Interesting for all digital inclusion and/or housing people.
3. Technology can benefit us all
Norah: Just one example
• Since getting online, 78 year old
Norah has lost weight and her
diabetes has much improved
• Her blood pressure has reduced
significantly and her diabetes has
improved
• And her arthritis has all but
disappeared – so Norah has begun
learning to play the ukelele
4. But we could do with some help…
• 88% of our network think they could be doing
more with digital tools
(survey responses from our most tech-savvy centres)
• 78% of charity professionals think the sector will
miss fundraising and income generating
opportunities if it doesn’t engage fully with digital
(Lasa)
• 59% of charities said that they would require
training and support to use social media
(Go ON UK)
5. And people are making things, but how
do we find out about it?
6. The question is not how we can use
technology….
…it’s what do we want to achieve
and how can technology help us to
achieve it?
7. Nyree is offering new services
• Nyree Scott and her team support minority groups
who speak different languages to improve their
computer and internet
“Using the latest technology means that real
conversations can take place, and the technology
gives people a real chance to exchange ideas and talk
together a lot more easily.”
8. Nicola is measuring impact
• Nicola Wallace-Dean knows how important it is to
measure the impact of the work she does in her
community
“I needed a tool that would help me to monitor attitudes to
see if they changed. I didn’t have the budget to spend on
anything fancy, and didn’t want our events to become form
filling sessions. I found a free tool which allowed me to
track changes easily by asking six key questions. “
9. Kim &Blackpool CVS is saving money
Most organisations are looking to save money – and
Blackpool CVS is no different.
“I looked at Google to help address problems we’d been
having with our server, which was costly to maintain. It’s
saved time and money, and has been particularly useful as
anyone with an account can log in from any computer and
see what’s happening”
11. It’s about the local impact you can have
and the millions of people we can support together
with technology to help us be bigger, better, stronger
and help us scale
The micro economics are important too.I wanted to talk about Norah, 78 from Rotherham.Using the internet has changed Norah’s life.If just 1% of diabetes sufferers used the web to improve their condition as Norah did, that would save the UK £145m a year in the cost of medication
My work doesn’t just bring me in contact with amazing people like Norah who have used technology for amazing personal impact. I also meet lots of community organisations – and in the UK online centres network some of the most tech-savvy community organisations I’m sure – and although there are exceptions, I’m shocked at how little digital tools are embedded into how they run their organisations.88% could do more
And it’s not as if great tools don’t exist!
http://www.communityhowto.com/stories/google-translateI want to tell you about three of those exceptions – Nyree.
http://www.communityhowto.com/stories/using-outcomes-star-starting-pointNicola – outcomes star
http://www.communityhowto.com/stories/projectmanagement/googleappsKim Wood – Google Apps ….. And he also uses EventBrite to run events he “wouldn’t be able to run without this tool to do the admin for me”
Nyree, Nicola and Kim, and the other people who have given us case studies for the site, are all motivated and skilled in finding and using digital tools. But most people working in the community aren’t – that’s why with help from Nominet Trust we’re launching Community How To. A place to find, rate and discuss tools on the site or tell us (and others) about tools you already use.This new service is one way in which we want to help community organisations to use digital to be better.