IBM Sametime 8.5.2 provides enhancements that support the evolution to social business. Social business leverages new forms of communication like social networking and builds trusted relationships to increase sales and brand advocacy. It also drives operational effectiveness by allowing faster responses to opportunities. Sametime is positioned as the real-time social platform to enable the asynchronous and real-time interactions required by social business. It provides simple unified access to presence, messaging, meetings and social connections. A case study shows how one organization drove innovation, cost control and growth through their social business collaboration platform.
IBM hosted a cloud forum on April 7, 2011 to discuss social business in the cloud. Sean Poulley, Vice President of IBM's Social Business Cloud, presented on how social business embraces networks of people to create business value by being engaged, transparent, and nimble while ensuring trust, security, and compliance. IBM defined social business, created the first social software platform in 2007, and brought it to the cloud in 2009. IBM sees social business as a $100 billion opportunity and delivers social business solutions globally across industries from large to small customers. Brendan Crotty then demonstrated LotusLive, IBM's social collaboration platform in the cloud, which provides security, reliability, integration capabilities, and is an ext
Visible Social Business Results: LCTY 2011, SofiaIBS Bulgaria
1) The document discusses how social business can help organizations transform and become smarter through collaboration on a global scale.
2) It provides examples of how industries like energy, transportation, and healthcare can become smarter.
3) The document argues that social media is a disruptive force that organizations must adapt to by becoming more engaged, transparent, and nimble through the use of social networking.
01 Pam Ibm Sw Day Joburg May 2011 Social Business Pcpchandor
This document discusses how IBM has adopted social business practices to power its large, global operations. It summarizes how IBM uses social collaboration among its 400,000 employees and 100,000 partners to increase productivity, drive innovation, and deepen client relationships. Some key tactics include allowing social tools for communication, crowdsourcing ideas from professional networks, and optimizing the workforce through remote and diverse collaborations.
The document discusses how social business is transforming traditional roles and processes across business networks. Customers now have unlimited access to information, employees are engaging externally in new ways, and partners and competitors are entering markets quickly with new models. As a result, enterprises are changing in areas like talent, digital reputation, leadership, team structures, and collective intelligence. A fifth wave of IT-enabled transformation around social business is emerging. The document outlines how social business differs from social media and is driven by corporate objectives. It also discusses foundational social business capabilities and examples of how socially enabling business processes can create value for an enterprise by harvesting insights from networks of people.
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
IBM will showcase how they are designing an internal Social Business Strategy that will continue to promote workforce collaboration. This strategy does incorporate all internal functions within the organisation, from IT and Business Intelligence to PR & Marketing; and People & Communications.
This document discusses IBM's strategy for social business technologies and platforms. It outlines IBM's vision of enabling social collaboration across workforces, customers, and product development. The strategy focuses on connecting people through social networks and communication channels, analyzing social data for insights, and facilitating emergent processes. IBM aims to remove barriers between people to allow them to apply expertise and insights that improve business results. The technical approach involves social business capabilities that are delivered through various access points and service models.
The document discusses Buzzient's open approach to integrating social capabilities into existing enterprise applications. It explains that Buzzient gives customers options for how to bring social visibility, actions, and engagement into apps like CRM, ERP, and loyalty programs from within the existing interfaces rather than using separate applications. Buzzient currently integrates with applications like Siebel, Oracle CRM, Salesforce, and Hubspot and can discuss a customer's specific needs.
IBM hosted a cloud forum on April 7, 2011 to discuss social business in the cloud. Sean Poulley, Vice President of IBM's Social Business Cloud, presented on how social business embraces networks of people to create business value by being engaged, transparent, and nimble while ensuring trust, security, and compliance. IBM defined social business, created the first social software platform in 2007, and brought it to the cloud in 2009. IBM sees social business as a $100 billion opportunity and delivers social business solutions globally across industries from large to small customers. Brendan Crotty then demonstrated LotusLive, IBM's social collaboration platform in the cloud, which provides security, reliability, integration capabilities, and is an ext
Visible Social Business Results: LCTY 2011, SofiaIBS Bulgaria
1) The document discusses how social business can help organizations transform and become smarter through collaboration on a global scale.
2) It provides examples of how industries like energy, transportation, and healthcare can become smarter.
3) The document argues that social media is a disruptive force that organizations must adapt to by becoming more engaged, transparent, and nimble through the use of social networking.
01 Pam Ibm Sw Day Joburg May 2011 Social Business Pcpchandor
This document discusses how IBM has adopted social business practices to power its large, global operations. It summarizes how IBM uses social collaboration among its 400,000 employees and 100,000 partners to increase productivity, drive innovation, and deepen client relationships. Some key tactics include allowing social tools for communication, crowdsourcing ideas from professional networks, and optimizing the workforce through remote and diverse collaborations.
The document discusses how social business is transforming traditional roles and processes across business networks. Customers now have unlimited access to information, employees are engaging externally in new ways, and partners and competitors are entering markets quickly with new models. As a result, enterprises are changing in areas like talent, digital reputation, leadership, team structures, and collective intelligence. A fifth wave of IT-enabled transformation around social business is emerging. The document outlines how social business differs from social media and is driven by corporate objectives. It also discusses foundational social business capabilities and examples of how socially enabling business processes can create value for an enterprise by harvesting insights from networks of people.
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
IBM will showcase how they are designing an internal Social Business Strategy that will continue to promote workforce collaboration. This strategy does incorporate all internal functions within the organisation, from IT and Business Intelligence to PR & Marketing; and People & Communications.
This document discusses IBM's strategy for social business technologies and platforms. It outlines IBM's vision of enabling social collaboration across workforces, customers, and product development. The strategy focuses on connecting people through social networks and communication channels, analyzing social data for insights, and facilitating emergent processes. IBM aims to remove barriers between people to allow them to apply expertise and insights that improve business results. The technical approach involves social business capabilities that are delivered through various access points and service models.
The document discusses Buzzient's open approach to integrating social capabilities into existing enterprise applications. It explains that Buzzient gives customers options for how to bring social visibility, actions, and engagement into apps like CRM, ERP, and loyalty programs from within the existing interfaces rather than using separate applications. Buzzient currently integrates with applications like Siebel, Oracle CRM, Salesforce, and Hubspot and can discuss a customer's specific needs.
2009 Summit Presenation on enterprise applications, Analytics and KMEinat Shimoni
The document discusses trends in enterprise applications, knowledge management, business intelligence, and other technologies. It covers the following key points:
1) In a time of economic recession, IT projects face tighter budgets and scrutiny, focusing on low-risk projects with quick paybacks. New models like SaaS are gaining traction.
2) Major trends include the rise of SaaS and open source software. SaaS provides savings through a multi-tenant architecture but faces challenges in Israel related to data sovereignty and local support. Open source is gaining acceptance but requires available expertise.
3) CRM is shifting focus from transactions to customer interactions and experience. Analytical CRM and reducing contact center costs remain top
This document discusses how business social software from RollStream can provide ROI for multi-enterprise collaboration. It describes RollStream's focus on social media and horizontal collaboration. RollStream provides an enterprise community management platform for supplier and customer communities to help with challenges like information management, compliance, and onboarding new trading partners. Case studies show how RollStream helped companies accelerate supplier onboarding, reduce costs, and improve processes.
This document discusses IBM's social business solutions and frameworks. It summarizes that IBM provides modular capabilities to accelerate the development of advanced social business solutions, including social analytics, collaboration services, and connectors. It also describes IBM's social business toolkit which is built on open standards and includes components like profiles, communities, messaging, and mobile support.
The analyst session presentation agenda provides an overview of the topics and presenters for the Monday, April 11th meeting. The day will include presentations on helping clients transform for growth, new capabilities for the agile enterprise, a cloud update, and Q&A sessions. There will also be executive 1-1 meetings and a reception in the evening. Marie Wieck will present in the morning on business strategy, results, and customer validation to help clients transform. Beth Smith will then discuss new product capabilities to enable agility, integration, and scalability.
IBM Connections software helps organizations transform into social businesses by facilitating connections between employees, customers and partners. The document discusses five stories of organizations that have implemented IBM Connections and realized benefits such as increased employee productivity, accelerated innovation through improved knowledge sharing, and deeper customer relationships through more efficient customer service. These social business transformations resulted in outcomes like improved sales performance, faster problem resolution, and stronger brand advocacy.
Microsoft Unified Communications - Improving User Productivity and Saving Com...Microsoft Private Cloud
This document summarizes research by IDC on the benefits of using presence and enterprise instant messaging (EIM). Key findings include:
- Customers saved $12,404 per 100 users annually in long distance and teleconference costs and improved user productivity, saving over 1.7 hours per month per user.
- IT support staff were more efficient, allowing companies to shift 2.1 support staff to other projects, saving $2,860 per 100 users annually.
- The overall return on investment for using presence and EIM was 258% with a payback period of 10.7 months.
Developing a Cutting Edge Social Enterprise Software Strategy that Leverages ...Enterprise 2.0 Conference
This document provides an overview of developing a social enterprise software strategy that leverages an existing SharePoint investment. It discusses sources of lessons learned from over 200 large firms practicing social business and enterprise 2.0. Key drivers for next-generation business include global connectivity, new interaction platforms, and information abundance. The elements of a social business are outlined, and examples of significant social software are provided. Strategies are presented for driving business value with social software, including defining problems first, understanding what makes social software work best, investing in community management, and treating social intranets as a platform rather than just an app.
1) The document discusses how social media is changing business by allowing new ways for people to interact and form relationships.
2) It describes how social media creates opportunities for competitive advantage by integrating social technologies into business processes like marketing, customer service, IT, and talent management.
3) IBM provides a social business platform and ecosystem that helps companies harness social media and leverage network effects to disrupt industries and gain competitive advantages like improving productivity and customer experiences.
E Business Integration. Enabling the Real Time EnterpriseJohan Blomme
The document discusses the transition to the real-time enterprise and the importance of integration, collaboration, and personalization. It notes that businesses must replace industrial-age strategies with real-time processes based on information. To compete in the new economy, companies must focus on customer experiences and knowledge across the entire value chain. Real-time data integration and business intelligence are essential for enabling personalization, predictive analytics, and a proactive, customer-centric approach.
Key Note IBM Connect Comes To You Ron BoevinkICCTY
Lotusphere is IBM's annual conference focused on collaboration and social business. IBM Connect is aimed at business leaders looking to capitalize on opportunities in social and mobile. At Lotusphere 2012, IBM announced momentum toward taking social business to the next level with new versions of IBM Connections, Notes Domino, Social Mail, IBM Docs, a Notes browser plug-in, and capabilities for social and mobile on the IBM Smart Cloud for Social Business. Key client deliverables from workshops include developing social goals, cultural assessments, trust plans, engagement plans, and prioritizing business processes to align with goals.
AZEC2012 - Social Business in the EnterpriseRawn Shah
The document discusses how Greenwell, an organic food wholesaler, uses social business tools and practices to collaborate internally and with partners. It describes how Greenwell defines its brand promise, creates community and values, listens to social media for insights, generates ideas with employees and partners, and plans collaboratively. The social business approach helps Greenwell improve products, marketing, and advocacy while enhancing its brand integrity and awareness.
IBM Connect Sofia 2013, Key Note, Robert BlatnikIBS Bulgaria
IBM Connect Sofia 2013 focused on IBM's collaboration solutions strategy and keynote. The presentation highlighted IBM's Domino 9 Social Edition, Sametime, Connections, and multi-channel integration capabilities. It also discussed IBM's collaboration roadmap and how Notes/Domino is evolving with social and mobile capabilities.
IBM provides a solution to help sales organizations transform into social selling by leveraging social media and customer data. The solution aims to help sales teams reach more customers, engage customers and experts, discover deeper customer insights, and act on profitable opportunities. By spending more time selling and less time on administrative tasks, social selling can help increase sales productivity, customer retention rates, and overall profits. The IBM method evaluates 12 success factors for sales effectiveness and provides technology and best practices to help organizations improve their sales processes and performance.
IBM Collaboration Forum - Exceptional Web Experiences and Project NorthstarIBM Sverige
Come and discover the potential to get closer to your customers and increase top line revenue by delivering exceptional web experiences. IBM recently unveiled Project Northstar, which allows our customers to deliver highly engaging, personalised, and differentiated web experiences that meet the evolving need of today's customer. Find out how Project Northstar and the IBM Customer Experience Suite can help attract and retain the best customers, improve brand loyalty, increase customer satisfaction, and lower operational costs.
Jon Mell, Social Collaboration Solutions Sales Leader, IBM
Learn about the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable
customer relationships. We build a strong case as to why Social CRM is relevant to companies today and why it is one of the most pivotal concepts to understand in business today. It is intended to meet the needs of both someone new to the
concepts, as well those requiring a comprehensive guide. Our hope is that you will find this paper serves as a starting point for your company to begin engaging deeply with your customers.
How can social business increase your sales ibm community meeting april 2012Friedel Jonker
The document summarizes an IBM Collaboration Solutions community meeting. It provides an agenda for discussions on how social business can increase sales. Representatives from IBM and SugarCRM discuss their social business solutions and how social selling can transform sales processes by helping salespeople discover customers, engage experts, and act on profitable opportunities. The presentation includes an example of how to calculate the business value and return on investment for social selling software.
IBM provides an Exceptional Web Experience Suite to help companies create engaging customer experiences online. The suite includes capabilities for content management, analytics, personalization, social features, and multi-channel delivery. It aims to optimize the customer experience and maximize business results by reaching customers on any device, engaging them through social interactions, and tailoring content and recommendations.
This document discusses how social business is a business imperative and competitive advantage. It argues that by optimizing interactions among employees, customers, and partners through social technologies, organizations can tap into collective intelligence to drive business results. It provides examples of how core business processes like customer care, product innovation, and workforce optimization can be reinvented through social platforms. The document also outlines IBM's portfolio of social business capabilities and products that can help companies transform into social businesses.
Unified communications and collaboration (UC2) strategies can provide measurable returns on investment through various elements. Real-world examples show benefits in process optimization, communications, productivity, access to knowledge, competitive advantage, and reduced travel costs. Customers implementing IBM Sametime have seen savings through improved customer contact centers, video communications, and unified telephony, as well as gains from green computing initiatives.
IBM Connections 4.0 is a social software designed for business use. It empowers users to be more innovative and productive by helping them identify networks of subject matter experts. It facilitates the creation of communities where creative ideas can be exchanged to foster increased business growth. IBM Connections helps teams accomplish their objectives whether they are located locally or distributed globally.
(1) IBM is promoting the concept of social business, where social media and networking tools are integrated into core business processes.
(2) When implemented properly through aligning goals, gaining trust, engaging users, networking processes, managing reputation and risk, and analyzing data, social business can lead to benefits like increased sales, customer satisfaction, innovation, and knowledge sharing.
(3) IBM provides its own social networking platform called IBM Connections to help companies implement social business practices.
2009 Summit Presenation on enterprise applications, Analytics and KMEinat Shimoni
The document discusses trends in enterprise applications, knowledge management, business intelligence, and other technologies. It covers the following key points:
1) In a time of economic recession, IT projects face tighter budgets and scrutiny, focusing on low-risk projects with quick paybacks. New models like SaaS are gaining traction.
2) Major trends include the rise of SaaS and open source software. SaaS provides savings through a multi-tenant architecture but faces challenges in Israel related to data sovereignty and local support. Open source is gaining acceptance but requires available expertise.
3) CRM is shifting focus from transactions to customer interactions and experience. Analytical CRM and reducing contact center costs remain top
This document discusses how business social software from RollStream can provide ROI for multi-enterprise collaboration. It describes RollStream's focus on social media and horizontal collaboration. RollStream provides an enterprise community management platform for supplier and customer communities to help with challenges like information management, compliance, and onboarding new trading partners. Case studies show how RollStream helped companies accelerate supplier onboarding, reduce costs, and improve processes.
This document discusses IBM's social business solutions and frameworks. It summarizes that IBM provides modular capabilities to accelerate the development of advanced social business solutions, including social analytics, collaboration services, and connectors. It also describes IBM's social business toolkit which is built on open standards and includes components like profiles, communities, messaging, and mobile support.
The analyst session presentation agenda provides an overview of the topics and presenters for the Monday, April 11th meeting. The day will include presentations on helping clients transform for growth, new capabilities for the agile enterprise, a cloud update, and Q&A sessions. There will also be executive 1-1 meetings and a reception in the evening. Marie Wieck will present in the morning on business strategy, results, and customer validation to help clients transform. Beth Smith will then discuss new product capabilities to enable agility, integration, and scalability.
IBM Connections software helps organizations transform into social businesses by facilitating connections between employees, customers and partners. The document discusses five stories of organizations that have implemented IBM Connections and realized benefits such as increased employee productivity, accelerated innovation through improved knowledge sharing, and deeper customer relationships through more efficient customer service. These social business transformations resulted in outcomes like improved sales performance, faster problem resolution, and stronger brand advocacy.
Microsoft Unified Communications - Improving User Productivity and Saving Com...Microsoft Private Cloud
This document summarizes research by IDC on the benefits of using presence and enterprise instant messaging (EIM). Key findings include:
- Customers saved $12,404 per 100 users annually in long distance and teleconference costs and improved user productivity, saving over 1.7 hours per month per user.
- IT support staff were more efficient, allowing companies to shift 2.1 support staff to other projects, saving $2,860 per 100 users annually.
- The overall return on investment for using presence and EIM was 258% with a payback period of 10.7 months.
Developing a Cutting Edge Social Enterprise Software Strategy that Leverages ...Enterprise 2.0 Conference
This document provides an overview of developing a social enterprise software strategy that leverages an existing SharePoint investment. It discusses sources of lessons learned from over 200 large firms practicing social business and enterprise 2.0. Key drivers for next-generation business include global connectivity, new interaction platforms, and information abundance. The elements of a social business are outlined, and examples of significant social software are provided. Strategies are presented for driving business value with social software, including defining problems first, understanding what makes social software work best, investing in community management, and treating social intranets as a platform rather than just an app.
1) The document discusses how social media is changing business by allowing new ways for people to interact and form relationships.
2) It describes how social media creates opportunities for competitive advantage by integrating social technologies into business processes like marketing, customer service, IT, and talent management.
3) IBM provides a social business platform and ecosystem that helps companies harness social media and leverage network effects to disrupt industries and gain competitive advantages like improving productivity and customer experiences.
E Business Integration. Enabling the Real Time EnterpriseJohan Blomme
The document discusses the transition to the real-time enterprise and the importance of integration, collaboration, and personalization. It notes that businesses must replace industrial-age strategies with real-time processes based on information. To compete in the new economy, companies must focus on customer experiences and knowledge across the entire value chain. Real-time data integration and business intelligence are essential for enabling personalization, predictive analytics, and a proactive, customer-centric approach.
Key Note IBM Connect Comes To You Ron BoevinkICCTY
Lotusphere is IBM's annual conference focused on collaboration and social business. IBM Connect is aimed at business leaders looking to capitalize on opportunities in social and mobile. At Lotusphere 2012, IBM announced momentum toward taking social business to the next level with new versions of IBM Connections, Notes Domino, Social Mail, IBM Docs, a Notes browser plug-in, and capabilities for social and mobile on the IBM Smart Cloud for Social Business. Key client deliverables from workshops include developing social goals, cultural assessments, trust plans, engagement plans, and prioritizing business processes to align with goals.
AZEC2012 - Social Business in the EnterpriseRawn Shah
The document discusses how Greenwell, an organic food wholesaler, uses social business tools and practices to collaborate internally and with partners. It describes how Greenwell defines its brand promise, creates community and values, listens to social media for insights, generates ideas with employees and partners, and plans collaboratively. The social business approach helps Greenwell improve products, marketing, and advocacy while enhancing its brand integrity and awareness.
IBM Connect Sofia 2013, Key Note, Robert BlatnikIBS Bulgaria
IBM Connect Sofia 2013 focused on IBM's collaboration solutions strategy and keynote. The presentation highlighted IBM's Domino 9 Social Edition, Sametime, Connections, and multi-channel integration capabilities. It also discussed IBM's collaboration roadmap and how Notes/Domino is evolving with social and mobile capabilities.
IBM provides a solution to help sales organizations transform into social selling by leveraging social media and customer data. The solution aims to help sales teams reach more customers, engage customers and experts, discover deeper customer insights, and act on profitable opportunities. By spending more time selling and less time on administrative tasks, social selling can help increase sales productivity, customer retention rates, and overall profits. The IBM method evaluates 12 success factors for sales effectiveness and provides technology and best practices to help organizations improve their sales processes and performance.
IBM Collaboration Forum - Exceptional Web Experiences and Project NorthstarIBM Sverige
Come and discover the potential to get closer to your customers and increase top line revenue by delivering exceptional web experiences. IBM recently unveiled Project Northstar, which allows our customers to deliver highly engaging, personalised, and differentiated web experiences that meet the evolving need of today's customer. Find out how Project Northstar and the IBM Customer Experience Suite can help attract and retain the best customers, improve brand loyalty, increase customer satisfaction, and lower operational costs.
Jon Mell, Social Collaboration Solutions Sales Leader, IBM
Learn about the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable
customer relationships. We build a strong case as to why Social CRM is relevant to companies today and why it is one of the most pivotal concepts to understand in business today. It is intended to meet the needs of both someone new to the
concepts, as well those requiring a comprehensive guide. Our hope is that you will find this paper serves as a starting point for your company to begin engaging deeply with your customers.
How can social business increase your sales ibm community meeting april 2012Friedel Jonker
The document summarizes an IBM Collaboration Solutions community meeting. It provides an agenda for discussions on how social business can increase sales. Representatives from IBM and SugarCRM discuss their social business solutions and how social selling can transform sales processes by helping salespeople discover customers, engage experts, and act on profitable opportunities. The presentation includes an example of how to calculate the business value and return on investment for social selling software.
IBM provides an Exceptional Web Experience Suite to help companies create engaging customer experiences online. The suite includes capabilities for content management, analytics, personalization, social features, and multi-channel delivery. It aims to optimize the customer experience and maximize business results by reaching customers on any device, engaging them through social interactions, and tailoring content and recommendations.
This document discusses how social business is a business imperative and competitive advantage. It argues that by optimizing interactions among employees, customers, and partners through social technologies, organizations can tap into collective intelligence to drive business results. It provides examples of how core business processes like customer care, product innovation, and workforce optimization can be reinvented through social platforms. The document also outlines IBM's portfolio of social business capabilities and products that can help companies transform into social businesses.
Unified communications and collaboration (UC2) strategies can provide measurable returns on investment through various elements. Real-world examples show benefits in process optimization, communications, productivity, access to knowledge, competitive advantage, and reduced travel costs. Customers implementing IBM Sametime have seen savings through improved customer contact centers, video communications, and unified telephony, as well as gains from green computing initiatives.
IBM Connections 4.0 is a social software designed for business use. It empowers users to be more innovative and productive by helping them identify networks of subject matter experts. It facilitates the creation of communities where creative ideas can be exchanged to foster increased business growth. IBM Connections helps teams accomplish their objectives whether they are located locally or distributed globally.
(1) IBM is promoting the concept of social business, where social media and networking tools are integrated into core business processes.
(2) When implemented properly through aligning goals, gaining trust, engaging users, networking processes, managing reputation and risk, and analyzing data, social business can lead to benefits like increased sales, customer satisfaction, innovation, and knowledge sharing.
(3) IBM provides its own social networking platform called IBM Connections to help companies implement social business practices.
Social Business: Engaging Customers and Putting your Content into a Social Co...IBM Danmark
This document discusses social business and putting content into a social context. It covers evolving customer channels and the new consumer, defining social business, moving from content to context, finding business value in being social, and examples of social business in action. The document emphasizes becoming more engaged, transparent, and nimble as a social business by embracing networks of people to create business value.
Lcty (Get Social) 2011 Keynote Pc March 2011pchandor
This document provides an overview of social business and how organizations can leverage social technologies. It discusses that the world is becoming more instrumented, interconnected and intelligent. A social business embraces networks of people to create value by being engaged, transparent and nimble. Examples are provided of how companies have driven value through social business approaches. An IBM social business framework and toolkit are outlined to help organizations transform into social businesses.
Delivering Exceptional Web Experiences In a Social WorldLuis Benitez
Becoming a social business it's about connecting your employees, partners, and customers in a human-centered way utilizing the best Web 2.0 technologies out there.
Harness a changing workforce with social software v5Djalma Britto
The document summarizes how social software from IBM can help organizations harness changing workforces and drive growth. It discusses how social software connects people to accelerate work and transform businesses. The document provides examples of how companies like US Bancorp, Rheinmetall AG, and Berlitz have leveraged IBM social software to improve knowledge sharing, expertise location, and global collaboration. It positions IBM as the market leader in social software and highlights the benefits of its solutions for integrating social capabilities into existing tools and processes.
Morten Meier, Nordic Channel & Sales Manager, holdt denne præsentation i forbindelse med en Social Business Workshop i IBM Danmark. Præsentation viser fordele ved Social Business samt IBM's rejse med sociale samarbejdsværktøjer.
This document discusses leveraging the low cost of Enterprise Linux on IBM System z platforms for collaboration solutions. It highlights the benefits of the System z platform, including near-linear scalability, high availability, reduced infrastructure costs, security, and energy efficiency. It also provides an overview of social business trends like social media, communities, and networking business processes. Case studies are presented of customers who achieved productivity gains and cost savings through IBM's On Demand Workplace solution, which delivers collaboration tools on System z.
The Socially Integrated Enterprise: Organisations or Communities? The new Col...OpenKnowledge srl
The document discusses how organizations are transforming into socially integrated enterprises by embracing social media and online collaboration. It suggests that organizations must cultivate trusted relationships through social networks in order to drive innovation, marketing, and workforce effectiveness. A socially integrated enterprise engages employees and customers through transparent and nimble social interactions in order to deepen relationships and generate new ideas faster.
IBM Messaging and Collaboration solutions: an introductionJacques Pavlenyi
Introduction to IBM Messaging and Collaboration solutions. Designed for businesses of all sizes, it provides for the rapid development and deployment of collaborative and workflow-driven business applications, including email, calendar, contacts, teamspaces, and much more, that bring people and ideas together in a security-rich enterprise-ready platform. Includes IBM Lotus Notes, IBM Lotus Domino, IBM Lotus Notes Traveler, IBM Lotus Protector, IBM Lotus Expeditor, and IBM Lotus Symphony. To learn more visit us at http://www.ibm.com/lotus/notesanddomino
Social business deepen engagement with customers partners and employeesSergio Loza
The document discusses how organizations can deepen engagement with customers, partners, and employees through social business. It summarizes findings from an IBM CEO study that found organizations labeled as "outperformers" excel at managing change, translating insights into action, and adapting to different industries. The document also outlines how social business can engage customers as individuals, empower employees, and how IBM can help organizations implement social business strategies.
Staying Productive with Social StreamsLuis Benitez
Luis Benitez discusses how to stay focused and productive using social streams. He outlines how social media is changing how people interact and creating new relationships through social graphs. He then discusses how IBM Connections provides a social collaboration platform that integrates social capabilities into business processes and customer experiences to drive outcomes for clients. IBM Connections offers communities, profiles, microblogging and other features to foster networks and analytics.
Jane Marsh's powerpoint presentation from the June 27 webinar from People Management magazine – People power: Sourcing brilliant ideas using social media.
Watch the webinar on demand at http://webinars.peoplemanagement.co.uk/
With technology now infused into every aspect of commerce, the entire craft of marketing has become more instrumented, interconnected and intelligent. This has led to profound changes in ways the discipline is understood, led and practiced. The onus of this evolution has landed on the doorstep of the Chief Marketing Officer. And that means that the mind-set, as well as the skill set, of a CMO has to evolve right along with it to transform from a Chief Marketing Officer to becoming a Chief Marketing technologist
5 - Making Information Pay 2011 -- KONCZAL, JOHN (Sterling Commerce)bisg
1) The document discusses IBM's Smarter Commerce solutions for optimizing the commerce cycle in publishing through the use of business insights.
2) Smarter Commerce uses insights into customers and partners to drive smarter actions, decisions, and processes across customer engagement, partner/supplier management, and sales channel enablement.
3) The key takeaway is that gathering insights and applying them to commerce dynamically increases revenue and profitability.
The document summarizes an agenda for a conference on building brand equity through marketing automation. The agenda includes presentations on marketing automation adoption throughout organizations, how top brands are using iBrams technology, and lunch and networking. Presenters will discuss designing user-centered digital media production and marketing automation solutions to streamline processes and boost business. The goal is for attendees to learn how to make a business case for and implement a successful marketing automation solution at their organizations.
The Integrated Planning System - Presentation for FUNNEL B2B Marketing event,...Rowan Hetherington
The document discusses the need to reimagine marketing using an integrated planning system approach. It outlines five steps for the integrated planning system: 1) understand inputs like the digital landscape and business priorities; 2) define objectives and key constituencies; 3) employ listening strategies like social media monitoring; 4) create a management plan; and 5) implement systemic changes across the marketing system. The appendix provides resources on IBM's marketing solutions and sources for further information.
Software Exec Summit Social Business Deck 72011pchandor
(1) Social business connects people within organizations and externally to drive collaboration, innovation and business results.
(2) Implementing social business solutions can provide measurable benefits including increased revenues through faster responses to market needs, reduced product development times through improved access to expertise, and lower communication costs.
(3) IBM has successfully transformed into a social business itself, realizing cost savings and productivity gains through the implementation of social collaboration tools for its 400,000 employees worldwide.
IBM discussed how AI can augment virtual and augmented reality experiences by making them more interactive and natural. Specifically, IBM presented how its Watson AI is used to enhance augmented retail and augmented learning applications. IBM also highlighted how its hybrid cloud capabilities allow AI to be integrated into legacy enterprise applications to transform businesses.
IBM Watson AI & Apple’s Core ML
The document discusses IBM Watson Visual Recognition and how it can be used with Apple's Core ML machine learning framework. It describes how Watson Visual Recognition can be used to train custom image recognition models, which can then be run efficiently on devices using Core ML. It also demonstrates an application that combines Watson Visual Recognition, Discovery Service, and Watson Studio to provide image insights and continuous learning capabilities for field technicians.
That presentation illustrate the value of APIs in Polycom portfolio. Polycom Supports REST as the standard set of API. Increases user productivity, collaboration, experience and adoption
.
[Day in a Life] Polycom & Kenexa Brass-Ring - Video Interview Vincent Perrin
The document demonstrates how a fictional company, Verve, uses IBM Kenexa, social media, and Polycom video conferencing to streamline their recruitment and hiring process. It shows how Verve identifies potential candidates on Facebook, invites them to apply on their website, screens them through an online survey, schedules video interviews through their Polycom system, and tracks applicants and feedback in their Kenexa applicant tracking system. The integrated system allows Verve to shorten time-to-hire by conducting remote video interviews, screening candidates more efficiently, and facilitating collaboration between recruiters, hiring managers and candidates regardless of location.
IBM Sametime is a collaboration platform that uses codecs to enable real-time communication features like video and audio calls. Over time, Sametime has transitioned to newer and more advanced codecs to improve quality and add new capabilities. Customers should understand the different codec options available with Sametime to ensure compatibility with their use cases and devices.
This document provides an overview of Lotus Expeditor, a server-managed rich client platform that extends service-oriented architecture (SOA) applications to desktops, laptops, kiosks, and mobile devices. It discusses key aspects of Expeditor like enabling rich web and composite applications, integration with existing systems, and centralized management. Examples are given of how Expeditor can be used to build applications for call centers, retail, knowledge workers and field service.
Communication Enabled Business Process- CEBPVincent Perrin
This document discusses enabling communications and collaboration capabilities to integrate with business processes. It proposes leveraging unified communications and collaboration technologies along with service-oriented architecture strategies. This would allow embedding tools like instant messaging, telephony, and video conferencing into business processes to increase contextual collaboration, reduce decision latency, and improve customer service. It presents a strategy for developing common communication services using standards like XML that can be integrated into line of business applications from various vendors to optimize business processes and responsiveness.
Vincent Perrin is a UC Solutions Architect at Polycom who previously worked as an IBM Collaboration Architect. The presentation discusses Polycom and IBM's strategic partnership to integrate their UC solutions. It demonstrates how IBM Sametime users can launch video calls to other Sametime users hosted on a Polycom RMX bridge through user-based or device-based dialing using a SIP trunk to a Polycom DMA. The solution components, use cases, and available professional services for deployment are also outlined.
- The document discusses integrating IBM Sametime with Polycom video conferencing solutions to enable unified communications across devices. It highlights features like mobility support in Sametime 8.5.2, calendar integration with Lotus Notes, and direct calling between Sametime clients and Polycom endpoints using SUT Lite.
- The integration allows users to launch audio and video calls from their Sametime buddy list, chats, or web meetings. Administrators can schedule Polycom-hosted calls through Lotus Notes calendars with one click.
- The solution is presented as providing benefits like improved productivity, reduced costs, and leveraging existing IBM investments in unified communications.
Vincent Perrin is a global UC solutions architect for IBM technology. He provides an overview of IBM Sametime 8.5.2, which focuses on mobility, user experience improvements, and accessibility of rich media communications. The presentation also discusses IBM's strategic partnership with Polycom to deliver unified communications solutions that integrate IBM's social business applications and allow collaboration from any device regardless of location. Various use cases and architectures are demonstrated.
The document discusses how IBM is helping universities become smarter through collaboration technologies. It describes how today's students are digitally literate, always connected, educationally ambitious, and community oriented. IBM provides tools to help universities connect teachers, share resources, create virtual classrooms, and connect students to collaborate, share ideas, and access expertise from anywhere. Case studies show how social networking technologies help improve distance learning, build stronger student relationships, and deliver financial aid information more effectively.
IBM Web Experience Factory is a tool that automates the creation of mobile web applications using standard technologies like HTML, CSS, and JavaScript. It generates native-looking UIs for smartphones and tablets. The tool's dynamic profiling feature allows building multi-channel applications from a single code base that can be tailored for different device types. Web Experience Factory also supports creating hybrid applications that combine web and native features through tools like PhoneGap.
The document summarizes the integration of Polycom's unified communications solutions with IBM's Sametime and Lotus Notes collaboration platforms. The joint solution allows for seamless enterprise video conferencing and communication across devices through social business integration and connections between IBM Sametime clients and Polycom video endpoints. Polycom provides the platform and infrastructure to enable scalable visual communication, while retaining the flexibility of IBM Sametime. Professional services are available for deployment and management of the integrated solution.
The document discusses the audio and video capabilities of IBM Sametime 8.5.2. It describes features such as point-to-point and multi-point video calls, integrated video meetings, and support for H.264 and H.263 video codecs. It also discusses external bridge integration, the Sametime Media Manager components, bandwidth management features, support for third-party audio/video partners, and the Sametime Unified Telephony "Lite" deployment option.
Digital Banking in the Cloud: How Citizens Bank Unlocked Their MainframePrecisely
Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market.
Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/how-axelera-ai-uses-digital-compute-in-memory-to-deliver-fast-and-energy-efficient-computer-vision-a-presentation-from-axelera-ai/
Bram Verhoef, Head of Machine Learning at Axelera AI, presents the “How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-efficient Computer Vision” tutorial at the May 2024 Embedded Vision Summit.
As artificial intelligence inference transitions from cloud environments to edge locations, computer vision applications achieve heightened responsiveness, reliability and privacy. This migration, however, introduces the challenge of operating within the stringent confines of resource constraints typical at the edge, including small form factors, low energy budgets and diminished memory and computational capacities. Axelera AI addresses these challenges through an innovative approach of performing digital computations within memory itself. This technique facilitates the realization of high-performance, energy-efficient and cost-effective computer vision capabilities at the thin and thick edge, extending the frontier of what is achievable with current technologies.
In this presentation, Verhoef unveils his company’s pioneering chip technology and demonstrates its capacity to deliver exceptional frames-per-second performance across a range of standard computer vision networks typical of applications in security, surveillance and the industrial sector. This shows that advanced computer vision can be accessible and efficient, even at the very edge of our technological ecosystem.
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
What is an RPA CoE? Session 1 – CoE VisionDianaGray10
In the first session, we will review the organization's vision and how this has an impact on the COE Structure.
Topics covered:
• The role of a steering committee
• How do the organization’s priorities determine CoE Structure?
Speaker:
Chris Bolin, Senior Intelligent Automation Architect Anika Systems
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
Essentials of Automations: Exploring Attributes & Automation ParametersSafe Software
Building automations in FME Flow can save time, money, and help businesses scale by eliminating data silos and providing data to stakeholders in real-time. One essential component to orchestrating complex automations is the use of attributes & automation parameters (both formerly known as “keys”). In fact, it’s unlikely you’ll ever build an Automation without using these components, but what exactly are they?
Attributes & automation parameters enable the automation author to pass data values from one automation component to the next. During this webinar, our FME Flow Specialists will cover leveraging the three types of these output attributes & parameters in FME Flow: Event, Custom, and Automation. As a bonus, they’ll also be making use of the Split-Merge Block functionality.
You’ll leave this webinar with a better understanding of how to maximize the potential of automations by making use of attributes & automation parameters, with the ultimate goal of setting your enterprise integration workflows up on autopilot.
6. Social business for a smarter planet
On a smarter planet, people are transforming the
way they interact... and this transformation is
impacting the way business is being done
Why Social Business is important to our clients...
95% of standout 69% of respondents report Standout organizations are
organizations will focus more measurable business benefits from 57% more likely to allow
on “getting closer to the Web 2.0 tools, including better their people to use social and
customer” over the next 5 access to knowledge, lower costs of collaborative tools.
years. doing business, and higher
revenues.
– IBM CHRO Study 2010
– IBM CEO Study 2010 – McKinsey Global Survey 2009
6
7. As we talk to clients, we have identified three significant
entry points that align to roles/functions within the
organization
A Social Business
Builds trusted relationships and
Entry Point increases sales through relevant
messages across all channels
Traditional Business
Drives brand advocacy through
communities and dialog
Deepen client
'Push' marketing via
Marketing, traditional channels relationships
Customer
Control over brand
Shares insights to generate break-
Service image and brand through ideas and speeds time to
communication market, gaining market insight and
readiness
Drive operational
Product
Invest in R&D effectiveness
& Service
Generate new ideas
Reaches out to professional networks
Development internally to respond faster with business
Test ideas in market decisions to new opportunities, saving
money
Operations, Workforce
Human
Email and phone based optimization
Resources communication
Knowledge kept in silos
7
12. Social Businesses drive better business outcomes
Create Cultures of
Drive Growth Cost Control
Innovation
Establish strong client Sense and respond Innovate through Leverage and preserve Develop efficient
and partner relationships to change collective talent tacit knowledge means of working
Connect Collaborate Innovate
ICS Collaboration Portfolio
Messaging & Portals & Social
Collaboration Mashups Software
Unified Communications &
Collaboration
Talent &
Expertise
Process Information 12
13. A Social Business in Action
About*
• Collaboration 2.0 available to 398k of us
• 168 countries, 2k locations, 140k+ remote workers
• Profiles: 631,000; 1 M+ searches/week
• Communities: 33,600; 329k members,
80k users/month
• Blogs: 32,000; 10,400 very active bloggers,
74k users/month
• Files: 225,000; 5.2M downloads,
211k users, 71k user/month
• Search satisfaction has increased
• Activities: 171,000; 2.3M entries,
by 50% with a productivity driven
346K members, 70k users/month
savings of $4.5M per year
• Wikis: 29.800 with 263.000 pages and • $700K savings per month in
69k users/month
reduced travel
• Bookmarks: 1.1M; 3.1M tags, • Reductions in phonemail, E-mail
32k users
server costs
• Instant Messages: 11M+ a day
• Web Conferences: 19k with 103k users and
* For some services there are legacy systems still available. Their traffic is not listed here
8.3M connection minutes per month
26.5.2009
37. IBM Sametime Product Roadmap
2011/2012+
2Q 2011
Sametime/SUT Next
3Q 2010 ■
Richer presence
(eg:telephony/social)
IBM Sametime and ■
A/V on Web client
SUT 8.5.1
■
Enhanced mobile UC support
■
Native iPhone client
■
SUT for mobile updates
Lotus Sametime ■
A/V for Web browsers ■
Enhanced rich conferencing
Std/Adv/SUT 8.5.1 ■
Bandwidth management ■
Web UI improvements
■
NAT Firewall Traversal ■
Access Control
Large A/V support
■
Larger scale A/V mtgs ■
Meetings APIs
SUT 8.5.1 client integration
■
Multiple TCSPI connectors ■
Extend cloud UC delivery
ST Advanced support for
■
Meetings enhancements ■
SUT improvements
8.5.1
■
Sametime Advanced updates
More client platforms:
■
SUT updates
Win 7, Linux,
■
New communication option
Mac (incl 10.6)
■
Server hardware updates
■
Mobile clients
■
Android
■
Blackberry
Subject to change