Diane L. Olson has over 30 years of experience in customer service, recreation, and medical administration. She holds an Associate's degree in Recreation and Leisure Services from Moraine Valley Community College. Her experience includes positions in customer service, recreation administration, medical reception, and medical records. She has strong skills in marketing, sales, customer service, event planning, and software applications like RecTrac and EZemerx.

1. Diane L. Olson
Sugar Grove, Illinois 60554 • (630)-881-7790 • dianelynn60554@yahoo.com
EDUCATION
Moraine Valley Community College
Associates degree in Recreation and Leisure Services
PROFESSIONAL EXPERIENCE
Customer Service / Team Sales Associate 6/15 -10/15
Cosmopolitan Market Place, Aurora, IL
• Promoted a new company by using marketing skills to advertise
• Achieved a high level of customer satisfaction
• Worked on a team to prepare product samples for customers
• Applied strong sales skills to promote the company’s product line
Recreation Secretary 3/12 - 6/14
Batavia Park District, Batavia, IL
• Communicated with residents to promote the community’s recreational programs and events
• Registered residents for events and programs
• Used RecTrac recreation management software to register residents for programs and events
Medical Receptionist 9/03 - 9/14
Dr. Sayeed, Aurora, IL
• Responsible for ordering office supplies
• Checked in patients for appointments
• Used strong customer service skills to verify insurance and collected co-pays
• Used EZemerx software to schedule appointments and access EMR’s
• Scheduled lunches with pharmaceutical representatives
• Coordinated referrals for patient care
Receptionist 11/94 - 5/05
Dr. Skarin, Naperville, IL
• Prepared patients’ medical records for the doctor
• Scheduled appointments for patients
Medical Records File Clerk 9/86 – 9/93
Humana Michael Reese Heath Plan, Naperville, IL
• Responsible for filing patient records and pulling schedules for various doctors.
• Prepared patients’ X-rays for radiologists
Recreation Supervisor 5/84 - 7/86
Burbank Park District, Burbank, IL
• Created seasonal brochures
• Proposed special event budgets to the Recreation Director
• Coordinated staff activities such as to managing roles of employees during special events
Accomplishments and Certifications
• Planned the first VIP tent for Sugar Grove’s annual festival & raised thousands of dollars for the event
• Volunteered for the Walter & Connie Payton Foundation and was awarded volunteer of the year
• Certifications: CPR, Bassett Certification Illinois, Food Handlers Certification

2. • Attended Florida Recreation Park Association, and Illinois Park Recreation Association conferences