Dewi Basaria Sihombing is a spa therapist from Indonesia seeking new opportunities. She has over 10 years of experience in hospitality and wellness industries, including positions as a check-in agent, waitress, and spa therapist. Her resume highlights experience working in Malaysia and the Maldives, with skills in treatments like massage, body scrubs, and facials. She is proficient in English and seeks to join a multicultural team where she can continue improving her abilities.

1. DEWI BASARIA SIHOMBING
80, Jalan Selamat Gg. Fadillah Medan
North Sumatera
Indonesia 20219
dewibasaria@yahoo.com
Mobile: +62 812 65692686
Skype id: dewi_lutor
After completing my Diploma 3 of Tourim and Hotel Management, I started
my career in hospitality industry in 2007 as a passenger check-in agent in
Kuala Lumpur International Airport. I joined the company only for 6 monts
due to the new regulation of the Malaysian goverment.
In 2009 I worked as a waitress in The Datai Resort, Malaysia. In this new
field I learned about restaurant and the service.
My first career in wellnes industry was in 2012 as a spa therapist in
Swissgarden Hotel, Malaysia. In 2013 I worked as a spa therapist in
Filitheyo Island Resort, Maldives and have completed my 2 years working
contract.
I found my passion in body treatment especially massage, I love to make
people feel comfort and I find satisfaction from the healing result of the
treatment and the satisfaction of the guests.
I would like to join a strong team work and improve my abilities in Spa field
in a multiculture and friendly enviroment
Personal Data:
• Name : Dewi Basaria Sihombing
• Sex : Female
• DOB : June 24th 1984
• Marital Status: Single
• Education: Diploma 3 Tourism Academy of APP Darma Agung Medan
• Contact: +62 812 65692686
• e-mail ID: dewibasaria@yahoo.com , dewibasaria@hotmail.com

2. • Present Address: 80, Jalan Selamat Gg. Fadillah, Medan, North
Sumatera, Indonesia, 20219
• Permanent Address: Same as present address
• Pasport No: A 4687733
Treatment Offer
Balinese Massage, Swedish Massage, Thai Massage, Indian Head Massage,
Pregnancy Massage, Hot Stone Theraphy, Reflexology, Hair Treatment, Duet
Massage, Ayurvedic Treatments, Body Scrub, Body Wrap, Facial Treatment,
Manicure, Pedicure
Languages
Reading Spoken Written
English Excellent Excellent Excellent
Bahasa Indonesia Excellent Excellent Excellent
Employment History
March 26th 2013 - March 26th 2015
Spa Therapist in Filitheyo Island Resort, Maldives
 Interview clients to determine of any illnesses or medical conditions,
allergy to certain oil and food, concern of the body for focusing the
treatment and preferred massage pressure
 Provide clients with knowledge of different types of available massages
and suggest appropriate massage therapies for individual clients.
 Explain massage procedure and provide information about oils and
creams used during massage.
 Perform the range of treatments for face and body (Balinese Massage,
Hot Stone Massage, Signature Spa Treatment, Thai Massage, Foot
Reflexology, Body Wrap, Body Scrub, Manicur & Pedicure, Facial
Treatments, Slimming Treatment, Shirodara
 Maintaining spa equipments and inventory product
 Keep and maintain spa documents and guest files
 Assist the front desk, manage the micros billing and reservation
 Suggest and promote retail and other spa product
 Prepare massage room for the guest, ensuring cleanliness and safety,
a calming environment with good music and no disturbances during
the massage.

3.  Perform professional massaging activities and body treatments
according to each client’s instructions (pressure and preferred oil /
cream), as well as spa protocols and accepted certification practices.
 Talk to clients during massage treatments to ensure their wellbeing
during the procedure.
 Maintain clients’ records including demographic information, medical
histories and appointments.
 Ensure highest standards of hygiene, cleanliness and tidiness at all
times.
 Maintaining spa equipments and inventory product
 Preparing the spa treatment including blending massage oil, scrub
 Assist the front desk, manual billing and reservation
 Suggest and promote retail and other spa product

2012-2013
Spa Therapist in Swiss Garden Hotel, Malaysia
 Interview clients to determine of any illnesses or medical conditions,
allergy to certain oil and food, concern of the body for focusing the
treatment and preferred massage pressure
 Provide clients with knowledge of different types of available massages
and suggest appropriate massage therapies for individual clients.
 Explain massage procedure and provide information about oils and
creams used during massage.
 Perform the range of treatments for face and body (Balinese Massage,
Hot Stone Massage, Signature Spa Treatment, Thai Massage, Foot
Reflexology, Body Wrap, Body Scrub, Manicur & Pedicure, Facial
Treatments, Slimming Treatment, Shirodara
 Maintaining spa equipments and inventory product
 Keep and maintain spa documents and guest files
 Assist the front desk, manage the micros billing and reservation
 Suggest and promote retail and other spa product
 Prepare massage room for the guest, ensuring cleanliness and safety,
a calming environment with good music and no disturbances during
the massage.
 Perform professional massaging activities and body treatments
according to each client’s instructions (pressure and preferred oil /
cream), as well as spa protocols and accepted certification practices.
 Talk to clients during massage treatments to ensure their wellbeing
during the procedure.
 Maintain clients’ records including demographic information, medical
histories and appointments.

4.  Ensure highest standards of hygiene, cleanliness and tidiness at all
times.
 Maintaining spa equipments and inventory product
 Preparing the spa treatment including blending massage oil, scrub
 Assist the front desk, manual billing and reservation
 Suggest and promote retail and other spa product
March 7th 2009 – March 5th 2011
Dining Room Restaurant Waitress in the Datai Resort, Langkawi,
Malaysia,
 To be ready at the restaurant for the restaurant preparation
 Welcome the guest at the restaurant and escort them to the table
according to their reservation
 Taking the food and beverage order and to make sure the water and
aperitif drink is served before the meal.
 Taking the reservation from the guest to dine in the restaurant
 Explain the guest the food and beverage product, such as ingredients,
price
 Up Selling the food and beverage product to achieve the revenue target
 To be aware if any food and beverage ingredient is allergic to the guest
 Accommodate any complaint from the guest and immediately solve the
problem to the authorized person
 Be aware of the timing of the food and beverage order
 Setting the special restaurant decoration for the festive season like
chrismast day, chrismast eve, new year, valentine day
 Handling the bill and to make sure it’s correct to the guest order
Nov 24th 2007-Apr 30th 2008
Customer Service (Check-In Agent) Emirates Airlines In KLIA, Malaysia
 Check and extract flight coupon from the passenger
 Weight the baggage and issue baggage advice if any

5.  Record the baggage weight and number of piece in DCS and on flight
coupon
 Check the travel documents; passport, visa
 Assign the seat according to the passenger request
 Issue the boarding pass
 Issue refreshments of meal voucher for passenger on delayed flights
 Meet arrival craft and direct passenger to arrival hall for custom,
immigration and quarantine (CIQ) clearance
 Make boarding announcement for passengers to assemble in
departure lounge
 Take immediate action for mishandled baggage
 Issue Excess Baggage Ticket (EBT) to passenger with excessible
baggage weight
 Monitor ramp and loading activities
 Record and update flight data information
 Controlling passenger disembarkation and embarkation process
Computer Literacy:
• Well versed in MS office that includes MS word, MS excel, Power
Point, Outlook express and MS access
• Well versed in internet operation.
• Excellent in typing
• Micros billing system