The document outlines a three stage approach to establishing a unique spa experience that focuses on quality service, guest retention, and profitability. Stage one involves concept planning and facility development. Stage two is implementation of programs, operations, and plans including staff training. Stage three involves supervision of programs and operations to ensure high quality standards. A variety of beauty, spiritual, and wellness treatments are described. The current project is providing spa services under contract at the Intercontinental Marine Drive in Mumbai, India.