Stop Human Induced Failures: Develop Repeatable, Effective Work Procedures.

1. Developing Repeatable/Effective Maintenance Work Procedures
“Tool Box Talk” – Journey to World Class
Effective Work Procedures are key to  Work effectiveness is measurable
Required sections in any effective work
success in Work Execution procedure
 Step by Step Procedures
Work Execution: is the maintenance function
which involves how we perform Preventive  Specifications / Standards
Maintenance, Predictive Maintenance, and  Required Parts / Potential Parts
Corrective Maintenance effectively. Consumables
 Explicit warnings and cautions
Measurements of Effectiveness: Mean Time  Notes for clarification
Between Failure, Rework, Line Efficiency, Lower
Parts Cost, Emergency vs PM Labor Hours, etc.  Special Tools
 Special Equipment
 Craft and Number of Each Craft
 Special Permits
 Coordination requirements
What is the problem? Human Performance -
Factors that affect Human Performance:
1. Age
Work Execution Principles: 2. Circadian Rhythms
1. Work Procedures must be repeatable 3. State of Mind
2. Work Procedures must be clear and concise 4. Physical Health
3. Work Procedures must be measurable Work 5. Attitude
Procedures must have standards and
6. Emotions
specifications defined.
4. Work Procedures must be followed in a 7. Propensity for Common Mistakes
discipline manner. 8. Errors
6. Work Procedures must drive consistency of 9. Cognitive Biases
execution (especially among people of
different skills levels). “We have learned to live in a world of mistakes and
7. Work Procedures must be QA/QC by defective products as if they were necessary to life”
management to ensure adherence to work – Dr. W. Edward Deming
execution standards
Value of Effective Work Procedures Next Steps:
 No Concern about how to train new employees 1. Ensure you have effective PM/PdM and
 No Concern about people retiring, all their Corrective Work Procedures
knowledge is in a procedure. 2. Write or modify procedures so they meet the
standard above.
“In the absence of standards we have chaos” 3. Measure performance of these procedures.
 Discipline in work execution = optimal reliability
Want to Learn How to Develop Effective Work
of process and equipment reliability.
Procedures: Join us May 10-12, 2011 in
 Having the ability to effect work execution Charleston, SC. Learn more at:
without spending money of training everyone – http://www.alliedreliability.com/gpalliedtraining/d
the procedure becomes training document. etails.asp?eventid=47
 Knowing how you can change a procedure
which provides a different outcome.
Page 1 of 1 GPAllied
4200 Faber Place
If you have questions or need more information: Charleston, SC 29405
rsmith@gpallied.com Office (843) 414‐5760
Fax (843) 414‐5779
www.gpallied.com