The webinar discusses the significance of emotional intelligence (EQ) in the workplace, emphasizing its impact on employee performance, wellbeing, and organizational culture. Joe Burton, a leading figure in emotional intelligence training, highlights the rising levels of workplace stress and the need for companies to adopt EQ-focused practices for improved employee engagement and productivity. The session also offers strategies for EQ training that can enhance mental health, reduce burnout, and promote resilience among employees.

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Frequently
Asked
Ques6ons

5. ™
Developing Emotional
Intelligence Skills for
High Performance
Cultures
#WhilPower | @WeAreWhil

6. Joe Burton is the founder and CEO of Whil Concepts, Inc. (“Whil”), a digital training platform helping
employees to reduce stress, increase resiliency and improve their sleep and performance. He’s an
entrepreneur in scientific wellbeing, former President of Headspace and spent fifteen years as a
global COO in public companies. Joe is an alumnus of Harvard Business School and regular
contributor to Forbes, Business Insider and The Huffington Post. He's worked in over 70 countries
and travels the world speaking on topics including disruption, culture, employee safety and
mindfulness as competitive advantage. Joe discovered mindfulness as a super stressed executive
after dismissing it as “definitely not for me” and it changed his life.
Find out more at LinkedIn.
@JoeWburton
Today’s speaker

7. Emotional Intelligence (EQ)
“The ability to monitor one’s own and others’ feelings and emotions, to
discriminate among them and to use this information to guide one's
thinking and actions.”
• Salovey and Mayer, 1990
“Knowing one’s internal states, preferences, resources and intuitions.”
- Daniel Goleman, Working with Emotional Intelligence, 1999

8. Welcome to Work
™
Work
Disruption, Stress and High Expectations

9. It’s a VUCA world
• Volatile
• Uncertain
• Complex
• Ambiguous

10. “The world is becoming more turbulent faster than most
organizations are becoming more resilient.”
• Gary Hamel, What Matters Now, 2012

13. POLL
On a scale of 1-10,
what’s your organization’s level of stress?
1 = No stress 10 = We can’t even deal.

14. 83% of Americans report that work is a significant source of stress
The annual cost of stress in the U.S.
Source: Harris Interactive Work Stress Survey (2013)
Stress, disruption and burnout are impacting leaders

15. Report work as their
primary source of stress1
Stress is a global crisis
1. Work Stress Survey, 2013; 2. National Institute for Occupational Safety and Health, 2014; 3.
Institute of Medicine (US) Committee on Sleep Medicine and Research, 2006; 4. APA Excellence Work & Wellbeing Survey, 2015; 5.
Bleetman et al., 2011
Say their stress level is
“high” or “overwhelming”2
83%
50%
Of 2014 health cases were due to
employee depression, stress and
anxiety (up from 55% in 2012)4
83%
Of workplace injuries
are due to human error5
(avg. cost of $38k each)
91%
Suffer from insomnia with
significant impacts on health
and performance3
33%

16. It’s impacting business
1. Equifax Workforce Solutions; 2. Forbes, 2014; 3. Gallup, 2012; 4. APA Excellence Work & Wellbeing Survey, 2015; 5. Gallup, 2012
Average turnover
rate in the U.S.1
46%
Leave their job
due to stress2
42%
Of employees are not
engaged at work3
70%
Feel their employer doesn’t
provide adequate resources
for mental health needs4
56%
Feel their employer doesn’t
provide sufficient resources to
help manage stress4
64%
Higher chance of turnover for
those who aren’t “thriving”5
35%

17. • Stressors are universal
• 4 generation friction
• Pace of technology is
making it worse
3 of 4 generations are
in the danger zone
APA Stress in America: The Impact of Discrimination Report, 2016
Healthy,
Manageable
Stress
Level

18. Everything’s gonna be alright.

19. “Between stimulus and
response, there is a
space. In that space lies
our freedom and our
power to choose our
response. In our
response lies our growth
and our happiness.”
- Viktor Frankl

20. The Market is Shifting to Favor EQ
™

21. • Self-Awareness
• Self-Regulation
• Motivation
• Empathy
• Social Skills
Goleman’s 5 components of EQ

22. EQ
4/6
IQ
2/6
Daniel Goleman, Lecture “Social Intelligence: The New Science of Human Relationship”
Research on stellar tech workers
• Achievement drive & standards
• Influence
• Conceptual Thinking
• Analytical Ability
• Initiative
• Self-Confidence

23. 1. Emotional Intelligence Consortium; 2. Goleman, 2011
EQ is the new must-have modern skill

24. You are here.
Some of you are here.
Management/HR systems are moving towards EQ

25. Empowering employees is the new focus

26. Millennials are demanding EQ development as well

27. Leading with EQ

28. POLL
On a scale of 1-10,
How important do you think EQ is for your company?
1 = Not at all 10 = Absolutely crucial

29. ™
How to Train Emotional Intelligence

30. EQ training impacts business results
Improve mental wellbeing, emotional intelligence and situational awareness
Mindfulness and emotional intelligence programs help employees reduce stress,
increase resiliency and improve their focus and performance. This enables better
relationships and greater career success.
Employees create daily habits to be calm, focused and connected.

31. 600
450
300
150
0
1980
1990
2000
2010
NumberofResearchArticles
Source: PubMed
Scientific research publications on the health and
performance benefits of mindfulness and EQ training

32. Mind Wandering
Distraction
Awareness
Reorientation
of Attention
Sustaining Attention
Hasenkamp et al., 2012
Ricard et al., 2014
The brain cycles through states of awareness,
with 47% spent “wandering”

33. Follow the
Breath
Distraction
Reorientation of
Attention
Notice
Distraction
Mindfulness and EQ training mimics these cycles to
increase neural pathways and ability to sustain attention

34. Hölzel et al., 2011
Whil’s alignment of brain training to EQ skills
Psychological Component
Associated Brain Area
Search Inside Yourself Course
Attention Regulation
Anterior Cingulate Cortex,
Insula
Attention Training
Body Awareness or Interoception
Insula, Temporo-parietal Junction
Self-Awareness
Emotional Regulation: Extinction
(Ventromedial) PFC,
Hippocampus, Amygdala
Self-Regulation
Emotional Regulation: Reappraisal
(Dorsal) Prefrontal Cortex (PFC)
Self-Regulation
Change Perspective on the Self
(Media) PFC, Post Cingulate
Cortex, Insula, Temporo-parietal
Junction
Self-Regulation

35. • Self-Awareness
• Self-Regulation
• Self-Awareness
• Motivation
• Self-Awareness
• Empathy/Social Skills
Example training exercises
Attention Training/
Body Scan
Journaling
Mindful Listening

36. REDUCE
University of California, 2013
Healthcare Costs
Blood Pressure
Absenteeism
Depression
Addiction
Insomnia
Anxiety
Stress
PTSD
Pain
The EQ and health benefits of neuroscience-based training
IMPROVE
Emotional Intelligence
Self-awareness
Self-regulation
Relationships
Performance
Productivity
Social Skills
Motivation
Empathy
Focus

37. • Attention Training
• Self-Awareness
• Choice vs. Compulsion
• Body Scan
• Mindful Listening
• Stop-Breathe-Notice-Reflect-Respond (SBNRR)
• Recognize-Acknowledge-Investigate-Non Identify (RAIN)
Dozens of techniques for trainable EQ skills
Competitive advantage of EQ: calm & focus as the norm

38. ™
Why Does Big Business Care?

39. Said mindfulness improved
their overall well-being1
Impact of EQ/mindfulness on your employees
1. Wisdom Labs; 2. Garland, 2011; 3. Loucks et al., 2014; 4. Epel et al., 2009; 5. Barrett et al., 2012
Reduction of aging at
the cellular level4
94%
30%
Improved their
cardiovascular health3
83%
Minutes more sleep for insomniacs
practicing mindfulness2
52
Decrease in cold
and flu symptoms5
50%

40. Decrease in
absenteeism1
Impact of EQ/mindfulness on your company
1. Barrett et al., 2012; 2. iOpener Institute, 2014; 3. Institute for Mindful Leadership, 2011, 4. The Atlantic, 2015
Increase in productivity
and performance2
76%
12%
Annual decrease in
healthcare costs per person4
$2k
Reduction in cost due to
employee turnover2
46%
Annual increase in
productivity per person4
$3k

41. Impact of EQ/mindfulness for L&D
1. Carnegie Institute of Technology; 2. Harvard Business Review, 2012; 3. Emotional Intelligence White Paper, 2015; 4.
Forbes, 2016; 5. Forbes, 2014
Amount of personal
financial success due to
emotional intelligence1
85%
Increase in “life
satisfaction” score from
one mindful activity/day2
13%
Of job performance
success attributable to
emotional intelligence3
58%
Of top performing employees
tested “high” for emotional
intelligence5
90%
More empathy and
compassion towards
coworkers4
50%

42. Improved decision
making ability
Impact of EQ/mindfulness on your leadership
Institute for Mindful Leadership, 2011
Could respond with clarity,
even under pressure
43%
68%
Listened to themselves
and others better
86%
Reported being more
innovative
93%

43. Early access to Whil’s digital training
30+ training goals supported by 200+ programs and 1,250+ sessions
Simply go to URL: http://info.whil.com/clo_earlyaccess/

44. The digital version of the world famous Search Inside
Yourself program is available exclusively on Whil.
The leadership training program of choice for the world’s leading brands.
● Developed and tested at Google
● Created by leaders in science,
mindfulness and EQ
● Practical skills to apply immediately
in the workplace

45. Search Inside Yourself with our “Lead” training

46. POLL
How much did you enjoy this webcast?
1. Great - Loved it!
2. Good.
3. Meh, just okay.
4. Not my thing. I’m sleeping right now.

47. everything’s gonna be alright.
joe@whil.com | @joeWburton
™
Thank You.

48. (McClelland, 1998)
• Self-confidence
• Adaptability
• Initiative
• Achievement drive
• Empathy
• Influence
• Team leadership
• Political awareness
• Developing others
1. Individually, assess
areas of strengths and
areas of growth.
2. In dyads, Person A
shares examples of
areas of growth.
3. Then Person B shares.
4. Person A shares
examples of strengths.
5. Then Person B shares.

49. Empathy
(a) The ability to experience and understand
what others feel
(b) while maintaining a clear discernment
about your own and the other person’s
feelings and perspectives.
(Thompson, 2001, J Consc Stud 8, 1–32)

50. trigger She tells me I did
something wrong
STOP
BREATHE
reaction
Flash of anger,
defensive “No I didn‘t”
NOTICE
reaction
Blaming
“She is impossible!”
NOTICE
layers of
feeling
Weak, sick to
stomach
NOTICE
underlying
feeling
Vulnerability, self-
doubt
REFLECT
RESPOND

51. In the modern workplace, how you think is more important than what you know
EQ is the new must-have modern skill
● Responsible for 58% of job performance
● 90% of “top performers” have high EQ1
○ Only 20% of bottom performers have
above average EQ1
● High EQ performers average $29k more
than low EQ performers1
1. Emotional Intelligence Consortium; 2. Goleman, 2011

52. The Leadership Training Program Born at Google
● Self Awareness
● Self Manage
● Emotional Resiliency
● Communicating with Insight
● Alignment and Envisioning
● Leadership Presence

53. Mindful Leadership Disciplines
Take an Integrative Approach to Developing Leaders
Emotional Intelligence
Workplace studies prove that emotional competencies
predict performance, leadership effectiveness, and
wellbeing.
Mindfulness
Research shows that mindfulness is a foundational skill
that underpins the inner factors of growth: self-
awareness, self-management, and emotional skills.
Neuroscience
Neuroscience shows that attention is the fundamental
energy of the mind. How we direct our attention
determines the mental habits we form, the emotions
we develop, and the results we experience.

54. EQ > IQ

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