Developing an Effective Mobile Policy By 2013, mobile phones will overtake PCs as the most common way to access the internet. Over 90% of organizations now have employees using smartphones. To ensure cost control and security, organizations need a formal mobile policy that supports employees, establishes standards for acceptable use, improves mobility cost management, and enhances data security. The policy should define user groups, devices, applications, and usage guidelines. It also needs management buy-in and a process to educate employees and automate compliance.

1. Developing an Effective Mobile PolicyWendy van Meerwvanmeer@ezwim.comDaniel Mensdmens@ezwim.com© Copyright Ezwim 2010

2. AgendaThe Mobile WorkplaceWhy Policies MatterGetting Down to BusinessDiscover the Ezwim AdvantageQ & A

3. The Mobile WorkplaceBy 2013, mobile phone will overtake PCs as the most common Web access device worldwide – source: Gartner 2010Over 90% of organizations now have employees using smartphones within their organizations. Depending on the size of the organization, this can cover tens of thousands of individuals – source: Strategy Analytics

4. The Mobile WorkplaceBenefits of wireless solutions: Increased productivity

5. Improved efficiency

6. Improved response timesPrevent information loss?How do enterprises maintain control over usage?How to deal with private usage?How to keep track of devices?To ensure cost control and security a formal mobility policy is crucial

7. Why Policies MatterEffective Policies Should: Support employees with mobile communications

8. Establish standards for acceptable use

9. Improve management of mobility costs

10. Enhance security of DataGetting Down To BusinessNow it’s time to start writing

11. Getting Down To BusinessPolicies should never be written in isolation

12. Getting Down To BusinessConsider a usage policy per user group

13. Getting Down To BusinessInsight into employee user costs

14. Getting Down To BusinessManagement buy-in

15. Getting Down To BusinessDefine Define User Groups

16. Device type

17. Services & Applications

18. Acceptable Usage

19. Procurement

20. DispositionImplement Cross-functional team

21. EducateAutomate Compliance Business Rules

22. Visibility into usage

23. Allocation of cost

24. MACD

25. Asset managementReview and update your Policy to address the changing mobility landscape

26. Getting Down To BusinessKey Questions for MobilityUser Groups – Who should have a device?Away FromHome TownAway FromOfficeExecutiveMobile Sales or OperationsAway FromDeskMobile WorkerOffice WorkerApplications – What should be mobilised?Devices – What platforms should be supported?EmailAndroidBlackBerryiPhoneSymbianWindows MobileOther?ApplicationsFleet Management

27. Example User GroupNational Sales Device: BlackberryServices: Voice and emailAdditional hardware: DatacardUsage Policy All calls to voice mail are inside policy

28. All internal calls are inside policy