SlideShare a Scribd company logo
1
Branding
Developing a
more distinctive
brand proposition
29 September 2016
2
Today’s presentation
•	Elements of a professional services brand
•	Managing a successful branding project
•	Messaging
•	Creating ‘stand out’ in a crowded marketplace
•	Brand management
Introduction
3
What is brand?
Brand
•	Much overused
•	Often misused
•	Sometimes abused
IntroductionIntroduction
4
Popular misconceptions
Brand...?
It’s our logo
I don’t really see
the value in branding.
Brand: Popular misconceptions
5
Popular misconceptions
Branding?
We did all that
10 years ago
We want to do our
website first, then we’ll
look at our brand
Brand: Popular misconceptions
6
Popular misconceptions
We don’t really
have a brand...
We’ll never get any
consensus, so it’s
not worth it.
Brand: Popular misconceptions
7
The 3 core elements of a
professional services brand
8
Brand: The 3 core components
Professional Services Branding
The 3 core components that, together,
make up a professional services brand:
1.		Messaging
2.		Values
3.		 Visual identity
9
Brand: The 3 core components
MESSAGING VALUES
IDENTITY
10
MESSAGING VALUES
IDENTITY
A compelling
description of
the benefits of
working with you
Your visual identity
and how it appears on
all published materials
Your values,
your culture and
the behaviour
of your people
Brand: The 3 core components
11
The fundamentals of managing
a successful branding project
12
Brand: Managing a successful project
The fundamentals
There are 4 fundamentals when it comes to setting up,
managing and delivering a successful branding project:
1.		 Be clear
2.	 Do your homework
3.	 Personality counts
4.	 Be brave
13
1) Be clear
Be clear about what you are doing
Without a common understanding, you will never
succeed in getting consensus on a branding project.
Be clear about the process, key objectives, deliverables
and timetable.
Only then can you manage internal expectations.
Brand: Managing a successful project
14
2) Do your homework
Expect to be challenged
If you cannot clearly evidence suggested changes to the
brand they will be challenged and the project will suffer.
The surest way to ensure a successful and meaningful
outcome is to listen to what your clients say about you.
Do your research, and do it well.
Brand: Managing a successful project
15
3) Personality counts
Be true to yourself
A single message can be communicated through any
number of “voices”.
Developing and articulating a unique brand
personality and your own tone of voice helps ensure
communications don’t become stereotypical.
Brand: Managing a successful project
16
4) Be brave
Have courage. Dig deep
There are few, if any, real differentiators among today’s
leading professional services firms.
Concentrate on creating a brand that is distinctive by
identifying one or two things what you wish to be known for.
You’ll end up with a much sharper brand that gets noticed.
Brand: Managing a successful project
17
Creating effective messaging
18
PRACTICE
SECTOR
INDIVIDUAL
FIRM
Effective messaging
talk about the firm
brand messages: proposition,
differentiators, benefits etc
talk about your sector/practice
sector knowledge,
case studies,
thought leadership
talk about your experience
showcasing
individuals, LI,
Twitter etc
Messaging pyramid
19
BRAND/
MESSAGING
WORKSHOPS
CLIENT
VOICE
INTERVIEWS
YOUR KEY
MESSAGING
COMPETITOR
MAPPING
Finding your message
brand gap insight
personal
ity ton
eofvoice
Effective messaging
20
Brand differentiation:
Creating ‘stand out’ in
a crowded marketplace
21
Finding your point of differentiation
•	Avoid the obvious
•	Be ruthless
•	Be authentic
•	Dig deep
•	Use your personality
•	Develop your tone of voice
Brand differentiation
22
Brand differentiation
Brand Vision
•	 Guides strategy
•	 Defines your purpose
and your promise
Brand Identity
•	 Connects with clients
and stakeholders
•	 Positive perception
•	 Amplifies brand character
Messaging
•	 Brand proposition
•	 Key benefits
•	 Services and products
Brand Values
•	 Code of conduct
•	 Guide to behaviours
and decision-making
•	 Culture
23
Start with a vision
A great brand vision is short, simple and easy
to understand.
Sometimes referred to as a brand driver or brand
essence it should lie at the heart of a powerful
brand proposition.
Brand differentiation
24
Ferrari
Ferrari, Italian excellence that
makes the world dream.
Brand differentiation
25
Nike
Bring inspiration and innovation
to every athlete* in the world.
*If you have a body, you are an athlete.
Brand differentiation
26
Look at your values
Brand values can also provide a valuable point
of differentiation.
Instead of thinking about what you do, start thinking
about how you do it and what really matters.
You might discover something that sets you apart.
Brand differentiation
27
adidas
Authentic
adidas is the first genuine sports brand.
Passionate
Passion is at the heart of sport and of every
true athlete.
Innovative
There is continuous innovation in every area
of our business.
Inspirational
Being inspirational helps build and maintain
relationships with the athletes we support.
Committed
Our commitment to athletes and sport is
uncompromising, unwavering and forever.
Honest
At all times and in all relationships, adidas
is genuine, ethical and fair.
Brand differentiation
28
Coca Cola
Leadership
The courage to shape a better future
Collaboration
Leverage collective genius
Integrity
Be real
Accountability
If it is to be, it’s up to me
Passion
Committed in heart and mind
Diversity
As inclusive as our brands
Quality
What we do, we do well
Brand differentiation
29
Look sharp
Your visual identity can help you stand out
from the crowd giving you visual impact through:
•	Your logo
•	Colour palette
•	Typography
•	Imagery
•	Tone of voice
Brand differentiation
30
Brand management
31
Brand management
Branding?
We did all that
10 years ago
Wrong!
•	There is no ‘start’ or ‘stop’
in branding
•	Your brand has to constantly
evolve with your business
32
Brand guardianship
•	Regular reviews
•	Consistency across digital and print
•	Reinforce brand values – internal comms
•	Grow your digital brand – content, social media etc
•	Build reputation – engage and influence
•	Invest in your brand – use and retain experts
•	Adapt and change
Brand management
33
Brand management
1898 1950
1940 2009
34
1998
2010
Brand management
35
2006
2010
2012
Brand management
2010
2016
39
...and finally
40
Taking your brand digital
•	It’s here to stay
•	Change the way you work
•	Clients and prospects are using it
•	Social, content, h2h
•	The difference between success and failure
Digital brands
41
Brand Remedy
7 Blake Mews, Kew Gardens, Surrey, TW9 3GA
www.brandremedy.com
Thank you
richard@brandremedy.com
T: 020 8940 6050

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Developing a more distinctive brand proposition

  • 1. 1 Branding Developing a more distinctive brand proposition 29 September 2016
  • 2. 2 Today’s presentation • Elements of a professional services brand • Managing a successful branding project • Messaging • Creating ‘stand out’ in a crowded marketplace • Brand management Introduction
  • 3. 3 What is brand? Brand • Much overused • Often misused • Sometimes abused IntroductionIntroduction
  • 4. 4 Popular misconceptions Brand...? It’s our logo I don’t really see the value in branding. Brand: Popular misconceptions
  • 5. 5 Popular misconceptions Branding? We did all that 10 years ago We want to do our website first, then we’ll look at our brand Brand: Popular misconceptions
  • 6. 6 Popular misconceptions We don’t really have a brand... We’ll never get any consensus, so it’s not worth it. Brand: Popular misconceptions
  • 7. 7 The 3 core elements of a professional services brand
  • 8. 8 Brand: The 3 core components Professional Services Branding The 3 core components that, together, make up a professional services brand: 1. Messaging 2. Values 3. Visual identity
  • 9. 9 Brand: The 3 core components MESSAGING VALUES IDENTITY
  • 10. 10 MESSAGING VALUES IDENTITY A compelling description of the benefits of working with you Your visual identity and how it appears on all published materials Your values, your culture and the behaviour of your people Brand: The 3 core components
  • 11. 11 The fundamentals of managing a successful branding project
  • 12. 12 Brand: Managing a successful project The fundamentals There are 4 fundamentals when it comes to setting up, managing and delivering a successful branding project: 1. Be clear 2. Do your homework 3. Personality counts 4. Be brave
  • 13. 13 1) Be clear Be clear about what you are doing Without a common understanding, you will never succeed in getting consensus on a branding project. Be clear about the process, key objectives, deliverables and timetable. Only then can you manage internal expectations. Brand: Managing a successful project
  • 14. 14 2) Do your homework Expect to be challenged If you cannot clearly evidence suggested changes to the brand they will be challenged and the project will suffer. The surest way to ensure a successful and meaningful outcome is to listen to what your clients say about you. Do your research, and do it well. Brand: Managing a successful project
  • 15. 15 3) Personality counts Be true to yourself A single message can be communicated through any number of “voices”. Developing and articulating a unique brand personality and your own tone of voice helps ensure communications don’t become stereotypical. Brand: Managing a successful project
  • 16. 16 4) Be brave Have courage. Dig deep There are few, if any, real differentiators among today’s leading professional services firms. Concentrate on creating a brand that is distinctive by identifying one or two things what you wish to be known for. You’ll end up with a much sharper brand that gets noticed. Brand: Managing a successful project
  • 18. 18 PRACTICE SECTOR INDIVIDUAL FIRM Effective messaging talk about the firm brand messages: proposition, differentiators, benefits etc talk about your sector/practice sector knowledge, case studies, thought leadership talk about your experience showcasing individuals, LI, Twitter etc Messaging pyramid
  • 19. 19 BRAND/ MESSAGING WORKSHOPS CLIENT VOICE INTERVIEWS YOUR KEY MESSAGING COMPETITOR MAPPING Finding your message brand gap insight personal ity ton eofvoice Effective messaging
  • 20. 20 Brand differentiation: Creating ‘stand out’ in a crowded marketplace
  • 21. 21 Finding your point of differentiation • Avoid the obvious • Be ruthless • Be authentic • Dig deep • Use your personality • Develop your tone of voice Brand differentiation
  • 22. 22 Brand differentiation Brand Vision • Guides strategy • Defines your purpose and your promise Brand Identity • Connects with clients and stakeholders • Positive perception • Amplifies brand character Messaging • Brand proposition • Key benefits • Services and products Brand Values • Code of conduct • Guide to behaviours and decision-making • Culture
  • 23. 23 Start with a vision A great brand vision is short, simple and easy to understand. Sometimes referred to as a brand driver or brand essence it should lie at the heart of a powerful brand proposition. Brand differentiation
  • 24. 24 Ferrari Ferrari, Italian excellence that makes the world dream. Brand differentiation
  • 25. 25 Nike Bring inspiration and innovation to every athlete* in the world. *If you have a body, you are an athlete. Brand differentiation
  • 26. 26 Look at your values Brand values can also provide a valuable point of differentiation. Instead of thinking about what you do, start thinking about how you do it and what really matters. You might discover something that sets you apart. Brand differentiation
  • 27. 27 adidas Authentic adidas is the first genuine sports brand. Passionate Passion is at the heart of sport and of every true athlete. Innovative There is continuous innovation in every area of our business. Inspirational Being inspirational helps build and maintain relationships with the athletes we support. Committed Our commitment to athletes and sport is uncompromising, unwavering and forever. Honest At all times and in all relationships, adidas is genuine, ethical and fair. Brand differentiation
  • 28. 28 Coca Cola Leadership The courage to shape a better future Collaboration Leverage collective genius Integrity Be real Accountability If it is to be, it’s up to me Passion Committed in heart and mind Diversity As inclusive as our brands Quality What we do, we do well Brand differentiation
  • 29. 29 Look sharp Your visual identity can help you stand out from the crowd giving you visual impact through: • Your logo • Colour palette • Typography • Imagery • Tone of voice Brand differentiation
  • 31. 31 Brand management Branding? We did all that 10 years ago Wrong! • There is no ‘start’ or ‘stop’ in branding • Your brand has to constantly evolve with your business
  • 32. 32 Brand guardianship • Regular reviews • Consistency across digital and print • Reinforce brand values – internal comms • Grow your digital brand – content, social media etc • Build reputation – engage and influence • Invest in your brand – use and retain experts • Adapt and change Brand management
  • 37. 40 Taking your brand digital • It’s here to stay • Change the way you work • Clients and prospects are using it • Social, content, h2h • The difference between success and failure Digital brands
  • 38. 41 Brand Remedy 7 Blake Mews, Kew Gardens, Surrey, TW9 3GA www.brandremedy.com Thank you richard@brandremedy.com T: 020 8940 6050