I have been working on a presentation of the area + workflow + roles & responsabilities, etc. Tech area of an agency.

1. 0907
. Leads all the projects contained from
beginning to end, making sure that
committed SLA’s and quality are met
.Participates in kickoff meetings and
status meetings
. Tracks project progress and sends
status report
. Assign resources to support project
requests
. Participate in issue/error resolution
. Implement efficiencies,
.Create task ticket (JIRA) & updates it.
. Validate wireframes Functional
specs, Tech Specs and Creative with
TL, developers & QA
. Daily escalation point for questions /
issues from Product Owners
. Tracks project progress and sends
status report
PROJECT MANAGER
.Manage requests
.Validate & review functional and
technical specs
.Internal handoff of development on
kick off meeting with the rest of the
team.
.Develops Front-End and/or Backend
code based on requirement & profile
.Responsible for performing internal
QA & debugging
.Responsible for aligning and
validating (if needed) technical
solutions with Tech Lead & Technical
Manager
DEVELOPERS QA
MAIN RESPONSABILITIES OF THE TEAM MEMBERS
.Define the Test plan & Test cases
.Assess development compliance
against a Checklist
. Participate in the beginning of the
project assuring best practices
. Check design / UX / UI
.Post-deployment testing: smoke-
testing. Includes Analytics spot
checking of KPI tracking
. Documentation, user manuals
. Propose product improvements
. Check the team has all the tools
necessary for the correct testing of the
product
Jira Ticket + updates / Trello
board + updates
Weekly Status report to the PO
Estimates
User stories Test plan / test cases
Demo with the PO of each sprint
Estimates QA
Development Pool
Documentation / user manuals

2. 08
Escalation Matrix
03
Development Pool

3. 16
Development Pool
Technology Director
Level 4
Operation Manager | Tech Manager
Level 3
Project Manager Lead
Level 2
PM
Level 1

4. 10
Development Pool
Project Definition & workflow
04

5. PROJECT DEFINITION
This Stage of the process is were we
need the product owner more involve so we can best define the technology,
feasibility, timing and team.
Product Owner **
+ Operation Manager
+ Tech Lead
Forecast:
. What the project is about?
.What is the objective?
.When is the due estimated date?
.
Product Owner
+ Operation Manager
+ Tech Lead
Discovery:
.Definitions &
scope of the Project
.
A Project Manager
is assign
Project Manager
+QA Lead
+ Tech Lead
Estimate
.Definition of the
Timing, Budget and team needed
.
Brief deliver
by the Product owner
Project Manager
+ Dev + QA
+ Product Owner
Project Start
See workflow
.
Estimate deliver
to the Product owner
11
Collision
** The product owner is the main POC (point of contact) but an interdeciplinary team is involve in this definition/creation process
Development Pool