This document describes the process methodology used by Ray Business Technologies for IT project deliveries. It involves a 4D delivery process of discover, define, develop and deploy phases. Key aspects include iterative development with deliverables in each phase. The methodology is modeled after agile principles and includes roles like project manager, architect and developers. Typical project deliverables and change management process are also outlined. The company provides IT solutions and services from its locations in India, US and UK.

1. Process Methodology
RAY BUSINESS TECHNOLOGIES PRIVATE LIMITED
CONFIDENTIALITY
This document contains Ray Business Technologies proprietary and
confidential information and is provided to the recipient to assist them to
understand the services offered in detail. This document (including any
part thereof) is not to be shared or used without prior written consent
from an authorized Ray Business Technologies representative.

2. TABLE OF CONTENTS
1
Introduction
3
2
Delivery Process – 4D Delivery
3
2.1
Discover & Define
4
2.2
Develop
4
2.3
Deploy
5
3
Team Structure
6
4
Change Management
9
5
Typical Project Deliverables
10
6
About Us
11
7
Proven Delivery Process
12
8
Differentiators
12
9
Locations
13
9.1
India
13
9.2
United States of America
13
9.3
United Kingdom
13
Copyright 2010, Ray Business Technologies Private Ltd.
All rights reserved. No part of this document or its attachments may be reproduced or distributed in any form or by any means, or stored in
a database or retrieval system, without the prior written permission of Ray Business Technologies Private Ltd.

3. Process Methodology
1 Introduction
Ray Business Technologies (“RAYBIZTECH”) IT process methodology is modeled after Open
Unified Process (Open UP), an iterative and requirements-driven agile methodology for project
deliveries. Key checks and balances are done at each milestone to ensure that requirements
are properly implemented with high quality. The model comprises of iterations delivering
increments in functionality to deliver the solution.
2 Delivery Process – 4D Delivery
The picture below describes our proven 4D delivery process that is comprised of four distinct
phases: discover, define, develop, deploy. Key aspects of the process are:
Project progresses in a rolling wave and elaborated progressively as more details are
gathered
The development activities continue in each iteration
Work products evolve as the iteration is completed
In the Discover phase, we conduct business analysis,
system studies, and readiness assessments to understand
the business challenges and key drivers that need a
technology solution to be defined.
In the Define phase, we outline the project scope,
requirements and effort to commence development.
In the Develop phase, the actual solution is developed
using technology of client’s choice while using our
proven process model to deliver a quality solution.
In the Deploy phase, the solution is deployed at the client
environment and it undergoes user acceptance testing.
Post-production support is provided to the clients as the
solution goes live.
DISCOVER
Develop Business
Case
Define Project
Scope
Develop Cost and
Schedule Estimates
Define Risks and
Mitigation Plan
Tailor Development
Process
DEFINE
Specify detailed
requirements
Define technical
architecture
Define test strategy
Staff project team
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DEVELOP
Build solution
Develop support
documentation
Test solution
Unit test
Integration test
System test
DEPLOY
Deploy solution
Conduct user
acceptance test
Stabilization support
Business acceptance
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4. Process Methodology
Discover & Define
During the Discover and Define phases, the project case is built and project requirements are
elaborated in detail. RAYBIZTECH offers consulting support to clients for enterprise analysis to
build a business case for the project, requirements management to define the requirements
clearly and solution assessment to choose the right technology and solution stack to build a
scalable and robust technical solution.
Develop
In the Develop phase, the technology solution is built to suit the client requirement. Our model is
built on top of Open Unified Process which itself is modeled on Rational Unified Process and Agile
Development Methodology.
Each Develop phase of the project is divided into iterations, which has clearly defined
milestones and deliverables. At the project plan will comprise of the iterations and work
increments that lead to the project delivery. As the project scope is elaborated, the focus
moves from stakeholders who define the project requirements to team that are building the
solution. Iteration of the project delivers a tested and working build offering an increment in
solution functionality.
Iterations focus the team on delivering incremental value to stakeholders in a predictable
manner. The iteration plan defines what should be delivered within the iteration, and the result is
a demo-able or shippable build.
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5. Process Methodology
Deploy
To assist our clients with faster time-to-market we provide flexible deployment options and
provide post-production support and ongoing maintenance support.
We analyze the client environment, performance and load requirements to do sizing and discuss
the deployment options with client to choose the right deployment solution. We provide user
training and user manuals for effective user acceptance testing. Our team works with client and
fixes any issues during the user acceptance testing. Once approved, the solution is deployed on
the target environment and post-production support commences ensure smooth operations.
The flexible and agile deployment methodology offers the following benefits:
Reproducibility: the ability to integrate source, third party components, data, and
deployment externals of a software system in order to guarantee operational stability.
Consistency: the mission to provide a stable framework for development, deployment,
audit and accountability for software components.
Agility: the ongoing research into what are the repercussions of modern software
engineering practices on the productivity in the software cycle, i.e. continuous
integration and push on green initiatives.
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6. Process Methodology
3 Team Structure
Typical project team from the client and RAYBIZTECH comprises of an executive sponsor, project
manager and architect/technical lead from client and an account manager, delivery manager
and architect from RAYBIZTECH to ensure smooth communication and delivery.
ROLE
Executive Sponsor
Project Manager
Architect/Technical
Lead
PROJECT RESPONSIBILITIES
Responsible for approving the contract and providing the necessary
resources for successful project delivery.
Provides the business requirements and is the single point of contact
for all business clarifications. Will sign off on the business requirements
document.
Provides any technical clarifications required. Will sign off on the
technical artifacts such as architecture and design documents, test
strategy etc.
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7. Process Methodology
RAYBIZTECH will provide the project team for project delivery and table below describes the
typical roles and responsibilities for each role.
ROLE
Delivery Manager
PROJECT RESPONSIBILITIES
Responsible for overall project delivery and customer satisfaction.
Resource provisioning for the project
Management Reviews
Key Escalation point for the project
Project Manager
Overall responsibility for the development of the solution that meets
the specified requirements while ensuring delivery on time and with
quality.
Project plan preparation and execution
Team composition and responsibility distribution
Manage client communication regarding project status and
escalation
Define effort and schedule estimation
Manage configuration control
Identify training needs
Feasibility study in association with business owners
Creating project deliverables
Risk management and mitigation plan
Ensure development process is followed
Architect/Project
Lead
Responsible for the development of software to meet software
requirements and support project manager in project delivery.
Point of contact for all technical aspects of the project
Preparation and review of Program Specifications.
Preparation of Design Document when required.
Define code standards and code frameworks
Perform Code reviews
Ensure testing / reviews at the identified phases.
Identification of reusable code/modules.
Communicate and co-ordinate with other team members
and PM
Ensure testing / reviews at the identified phases.
Ensuring daily, weekly and project backups
Developers
Prepare the Program Specification
Write source code
Follow documenting and coding standards
Communicate and co-ordinate with other team members.
Complete the job as per the Plan and take regular Back up of
Code / Data / Documents
Unit Test and Debug the modules before integrating with
other modules
Test Lead/Senior
Tester
Prepares Test Strategy
Prepares Test plan
Reviews test scenarios and test cases
Test Engineers
Prepare test scenarios and test cases
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8. Process Methodology
Execute test cases
Report bugs in the application
Verify if the bugs are fixed
Work with development team to get the reported bugs are
fixed
Usability Engineer
Create application prototype or wireframes
Conduct end user interviews to gather feedback
Design application interfaces that are easy to use
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9. Process Methodology
4 Change Management
Our change management process is specially defined to address any changes to the solution
scope. During the project inception phase, a change control board (CCB) will be formed
comprising of stakeholders from the client and RAYBIZTECH. The board will evaluate any change
request raised for its impact on the schedule and cost of the project.
Below is a typical flow of events in the event of a change request:
Either the client or the delivery team raises a change request based on need.
CCB will evaluate the change request for its impact on the schedule and cost of the
project.
If the impact is acceptable
o CCB accepts the change request and communicates the decision to all
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10. Process Methodology
stakeholders.
o Project Manager re-estimates the effort and updates the schedule
o Updated schedule is shared with all stakeholders
o All relevant artifacts such as design document, test plan etc. are updated to
accommodate the change
If the impact is not acceptable, CCB records why the change request was not
acceptable, updates the change request, and communicates the same to all
stakeholders.
5 Typical Project Deliverables
The table below lists typical deliverables produced during the project execution.
DELIVERABLE
DESCRIPTION
COMMENT
1.
User Interface Prototype
This document shows the look and feel
of each web page in the application
Review and approved By client
2.
User Requirements
Document (URD)
Project description is clearly specified.
Milestones and Deliverables to the
client are specified in this document.
All the Requirements are
addressed here
3.
Software Requirements
Specification (SRS)
Describes the complete description of
the functions to be performed by the
software product.
All the software specifications
to be addressed here and
approval from the client
4.
Project Plan
Structured framework for thinking
about how the project will be
conducted, and for considering the
project risks.
Approval from Senior
Management
5.
High Level Design
Document (HLD)
The design document used for highlevel design is a "living document" in
that it gradually evolves to include
low-level design details.
Approval from Senior
Management And from PEG
Head
6.
Completely tested
application hosted at
third party hosting server
7.
Test Results
8.
Technical
Documentation
All the Action Items found in QA
Audit phase and Testing to be
closed
This document is the list bugs reported
by testing team during testing phase.
Clearly stated
Provides a brief (half page) overview
of the system / product that was
developed. Includes a description of
how it works with other systems.
All the technical items to be
clearly documented
PROPRIETARY AND CONFIDENTIAL
Tests Summary reports and
Defect reports.
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11. Process Methodology
9.
User Manual
Computer System Requirements
(Platform, Minimum Hard Drive Space,
Recommended Hard Drive Space,
Minimum RAM, Recommended RAM)
10. Source code
Product manual to be clearly
documented
Source code should be well
commented and follow all
Coding Standards
6 About Us
Ray Business Technologies Private Limited (“RAYBIZTECH”) is leading global IT Solutions Company
delivering robust, scalable and cost-effective solutions. We offer value-based IT Services, Quality
Assurance Services, Remote Infrastructure Management Services, and Mobile Solutions and
specialize in catering to the needs of sales and marketing functions in the following key practice
areas: Enterprise Portals and Content Management, Customer Relationship Management,
Enterprise Mobility Solutions and Usability Consulting.
Our top technology alliances enable us to serve our clients efficiently and guarantees superior
customer experience and best ROI. Our world-class global delivery engine has been delivering
high performance solutions to Fortune 500 Clients. We are ISO 9001-2000 Certified and currently
pursuing CMMi-3 Certification. We are headquartered in Hyderabad, India and having offices in
US, UK and Dubai.
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12. Process Methodology
7 Proven Delivery Process
As companies get increasing global, a flexible and global delivery model is imperative for
successful project implementations. All stakeholders need to collaborate effectively and there is
need for accurate and up-to-date information to manage the challenges of project tracking,
workforce allocation, ability to model new business processes for global rollout. A delivery
manages grapples with complexity of contracts, budgets, resource pools, projects and service
agreements to deliver a project successfully on time while not going above budget.
RAYBIZTECH global delivery model enables you to leverage global expertise while allocating
resources optimally while getting transparency and complete visibility into the project.
8 Differentiators
Reduce the Total Cost of Ownership (TCO) and maximize the ROI
Nimble, customer focused, value-based and performance-driven engagement models
Thought leadership, innovative solutions and global presence
Proven technology, domain and process expertise for integrated offerings
Process innovations to drive business process Optimization
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13. Process Methodology
9 Locations
Ray Business Technologies Private Limited
www.raybiztech.com
sales@raybiztech.com
India
Hyderabad
Q1, 9th Floor
Cyber Towers, Hitec City,
Madhapur, Hyderabad – 500081
Tel: +91 40 2311 8011 x:201/202
United States of America
Los Angeles
19720 Ventura Blvd., Suite A
Woodland Hills, CA 91364
Tel: (786) 600-1743
United Kingdom
5 Lisbon Way
Coventry, CV3 2AQ
Tel: +44 2476 443 871
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