7 concrete ways to cut costs without cutting quality in your contact centreHilario Fiandeiro
Under pressure to…
• Serve more customers BUT with less cost
• Do service faster AND with better quality
• Handle more complexity BUT with lower AHT!
Operating a contact centre that delivers consistent success, is not easy.
View my latest SlideShare for concrete ideas on how to cut costs without cutting quality in your contact centre and beyond…
#BeContactCentreSmart
My motto this year is "Evolve & Disrupt". I did a couple of keynotes on the matter recently, so I'm sharing this presentation to illustrate how I handle the "fuzzy front-end" of product development, aside from the Lean Startup stuff everybody talks about. Don't be fooled by the funny (and a bit irreverent) cartoons; Jobs To Be Done is a major breakthrough with a lot of practical applications. I have been working solidly on it for the last year and it is totally influencing how I see the world.
The Death of Software in the Call Center - a 100% Cloud Based Approach?Geoffrey Mobisson
Elimination of software in the Call Center is smart, practical, strategic and financially efficient...IF....YOU FOCUS ON ONE KEY THING THAT MOST CIOs MISS.
7 concrete ways to cut costs without cutting quality in your contact centreHilario Fiandeiro
Under pressure to…
• Serve more customers BUT with less cost
• Do service faster AND with better quality
• Handle more complexity BUT with lower AHT!
Operating a contact centre that delivers consistent success, is not easy.
View my latest SlideShare for concrete ideas on how to cut costs without cutting quality in your contact centre and beyond…
#BeContactCentreSmart
My motto this year is "Evolve & Disrupt". I did a couple of keynotes on the matter recently, so I'm sharing this presentation to illustrate how I handle the "fuzzy front-end" of product development, aside from the Lean Startup stuff everybody talks about. Don't be fooled by the funny (and a bit irreverent) cartoons; Jobs To Be Done is a major breakthrough with a lot of practical applications. I have been working solidly on it for the last year and it is totally influencing how I see the world.
The Death of Software in the Call Center - a 100% Cloud Based Approach?Geoffrey Mobisson
Elimination of software in the Call Center is smart, practical, strategic and financially efficient...IF....YOU FOCUS ON ONE KEY THING THAT MOST CIOs MISS.
Learning a new piece of technology can be frustrating and time consuming. What if you could learn all the key features of your device in 5 Minutes? We have the solution. Fivel.
There's nothing we can teach you about process improvement - you've been there, seen the movie and bought the T-shirt. IF ONLY it were that simple... But, for every process you automate, streamline and perfect there's yet another sorry excuse why the technology it needs cannot be developed.
It's the same the world over. Process professionals with the knowledge of how to improve things vs. development teams that have the skill to build the right technology but lack time and business expertise. It's a right, royal mess - one that we call THE PROCESS EXECUTION GAP.
View this beautifully crafted, enormously sharable SlideShare to give yourself a well deserved 5 minutes of self-pity - before we take you by the scruff of the neck and lead you to the surprisingly simple solution to your problem.
Grace Ng | SearchLove San Diego, 'Designing Effective Experiments for Product...Distilled
Every product decision is an experiment. If we can reframe our thinking from launching campaigns and building features to challenging assumptions and running experiments, then we can increase our productivity and get better results with less effort. Grace will share a structured process for designing effective experiments, and talk about some of the common pitfalls and challenges teams face when running experiments in their companies. Using examples from her work helping product teams within large companies, Grace will reveal a few ways to overcome these challenges.
Technical debt is something that most project teams or independent developers have to deal with – we take shortcuts to push out releases, deadlines need to be met, quick fixes slowly become the standard. In this talk, we will discuss what technical debt is, when it is acceptable and when it isn’t, and strategies for effectively managing it, both on an independent and team level.
Why your current prioritisation is Apples v Pears. Looking at the issues in your current prioritisation process. These slides were delivered in various Agile user groups in the UK Q3/4 2015.
Content of presentation is heavily influenced by Don Reinersten who created the idea of Cost of Delay and Joshua Arnold from Black Swan Farming, who has done a great job making the content more accessible.
The Common Challenges of Technology Adoption & CommunicationDanielOConnor106
When introducing a new system or technology, good communication is critical in ensuring user adoption pre, during, and post purchase. This white paper identifies common challenges with technology advances, as well as outlining how you can understand issues and responses. Because it is by knowing how people think, and understanding what people feel, that you can increase user adoption and engagement.
This white paper includes a 10-step implementation process along with a series of questions that ensures the technology distribution process runs smoothly, from user adoption to engagement & communication.
Trigger for the next industrial revolutionLaxman Marathe
Get to know what will trigger the next spurt of tremendous growth of industry - not 3D Printing neither IOT it is automatic operations management. Read why.
What will drive the next big change in the industry world over. Not 3D printing not IOT but micro level automatic operations management possible as the scheduling problem gets cracked.
Emerging technologies, Resources and Q&AKern Elliott
3 Presentations on how AI can help the 3 solutions developed for government transport, employment with the government and scheduling government services for citizens.
Non-Sales Questions That Lead to SalesMailerMailer
List of questions that lead to conversations that generate more technology sales. These questions are designed to be used by both non-sales and sales people to uncover hidden opportunities for IT sales. A checklist with how/when to use each question is available here: http://www.presstacular.com (See Resources > Guides).
1. start campaign with questions
2. always split budget into 2-3 vendors
3. tried-and-trued target audience (if concern)
4. learn more psychology
5. get updates the situation of vendors
Got a "Killer" Value Proposition?
Not if you...
1. Face sales objections you can't overcome
2. Have long sales cycles and resort to discounting to win
3. Don't stand out as unique in your industry
4. Can't get people to listen to your sales reps
A killer value proposition is the foundation of ALL effective sales and marketing efforts.
No sales team, product launch or marketing program can succeed without it.
Learning a new piece of technology can be frustrating and time consuming. What if you could learn all the key features of your device in 5 Minutes? We have the solution. Fivel.
There's nothing we can teach you about process improvement - you've been there, seen the movie and bought the T-shirt. IF ONLY it were that simple... But, for every process you automate, streamline and perfect there's yet another sorry excuse why the technology it needs cannot be developed.
It's the same the world over. Process professionals with the knowledge of how to improve things vs. development teams that have the skill to build the right technology but lack time and business expertise. It's a right, royal mess - one that we call THE PROCESS EXECUTION GAP.
View this beautifully crafted, enormously sharable SlideShare to give yourself a well deserved 5 minutes of self-pity - before we take you by the scruff of the neck and lead you to the surprisingly simple solution to your problem.
Grace Ng | SearchLove San Diego, 'Designing Effective Experiments for Product...Distilled
Every product decision is an experiment. If we can reframe our thinking from launching campaigns and building features to challenging assumptions and running experiments, then we can increase our productivity and get better results with less effort. Grace will share a structured process for designing effective experiments, and talk about some of the common pitfalls and challenges teams face when running experiments in their companies. Using examples from her work helping product teams within large companies, Grace will reveal a few ways to overcome these challenges.
Technical debt is something that most project teams or independent developers have to deal with – we take shortcuts to push out releases, deadlines need to be met, quick fixes slowly become the standard. In this talk, we will discuss what technical debt is, when it is acceptable and when it isn’t, and strategies for effectively managing it, both on an independent and team level.
Why your current prioritisation is Apples v Pears. Looking at the issues in your current prioritisation process. These slides were delivered in various Agile user groups in the UK Q3/4 2015.
Content of presentation is heavily influenced by Don Reinersten who created the idea of Cost of Delay and Joshua Arnold from Black Swan Farming, who has done a great job making the content more accessible.
The Common Challenges of Technology Adoption & CommunicationDanielOConnor106
When introducing a new system or technology, good communication is critical in ensuring user adoption pre, during, and post purchase. This white paper identifies common challenges with technology advances, as well as outlining how you can understand issues and responses. Because it is by knowing how people think, and understanding what people feel, that you can increase user adoption and engagement.
This white paper includes a 10-step implementation process along with a series of questions that ensures the technology distribution process runs smoothly, from user adoption to engagement & communication.
Trigger for the next industrial revolutionLaxman Marathe
Get to know what will trigger the next spurt of tremendous growth of industry - not 3D Printing neither IOT it is automatic operations management. Read why.
What will drive the next big change in the industry world over. Not 3D printing not IOT but micro level automatic operations management possible as the scheduling problem gets cracked.
Emerging technologies, Resources and Q&AKern Elliott
3 Presentations on how AI can help the 3 solutions developed for government transport, employment with the government and scheduling government services for citizens.
Non-Sales Questions That Lead to SalesMailerMailer
List of questions that lead to conversations that generate more technology sales. These questions are designed to be used by both non-sales and sales people to uncover hidden opportunities for IT sales. A checklist with how/when to use each question is available here: http://www.presstacular.com (See Resources > Guides).
1. start campaign with questions
2. always split budget into 2-3 vendors
3. tried-and-trued target audience (if concern)
4. learn more psychology
5. get updates the situation of vendors
Got a "Killer" Value Proposition?
Not if you...
1. Face sales objections you can't overcome
2. Have long sales cycles and resort to discounting to win
3. Don't stand out as unique in your industry
4. Can't get people to listen to your sales reps
A killer value proposition is the foundation of ALL effective sales and marketing efforts.
No sales team, product launch or marketing program can succeed without it.
How to Build a Module in Odoo 17 Using the Scaffold MethodCeline George
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
Executive Directors Chat Leveraging AI for Diversity, Equity, and InclusionTechSoup
Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
3. Namethisclosing...
What closing technique was used for this closing:
Do you feel your budget would allow you to invest $1,000 a
month or would $500 a month be better?
Ch. 10
Answer: Choice Close
5. Namethisclosing...Ch. 10
What closing technique was used for this closing:
Mary, I would like to have your business. Can I get
the order signed today for the Purina horse feed,
so delivery can take place early next week?
Answer: Direct Close
6. Namethisclosing...Ch. 10
What closing technique was used for this closing:
Would you purchase the new John Deere 6M
knowing you would get up to a $6,000 cash bonus?
Answer: Special Features Close
7. Namethisclosing...Ch. 10
What closing technique was used for this closing:
Mr. Chadwick, the Trimble EZ-Guide system is just
what you need to increase your farm's efficiency. Do
you want the basic Trimble EZ-Guide 250 system, or
would you like the Trimble EZ-Guide 250 with Farm
Works software for your record keeping?
Answer: Choice Close
8. Namethisclosing...Ch. 10
What closing technique was used for this closing:
Alright, we have come to the end of our agenda. I'll
come out Thursday afternoon with a technician to
look over everything. We'll draw up a draft of the
system and have it to you within two weeks.
Answer: Assume Close