This presentation provides an overview of user experience (UX) design. It defines related terms like human factors, usability, user engagement and user-centered design. It explains how these concepts fit together and outlines the UX design process. The presentation notes that UX design should be foundational, tied to strategy, integrated with agile development and involve continual improvement and input from various sources including users, data and market research. It emphasizes the importance of understanding users and designing for their needs.
by Robert Schumacher, Ph.D.
Presentation given on 21 May to the GCC HIMSS group in Chicago with ~50 people present.
www.usercentric.com
The point was to provide some background on usability (a gentle introduction to some of the science), some case studies, and introduce the measurement AND design components of user centered design.
Note because of all the animations, some pages do not view properly. Please contact me if you would like more information:
bob at usercentric.com
by Robert Schumacher, Ph.D.
Presentation given on 21 May to the GCC HIMSS group in Chicago with ~50 people present.
www.usercentric.com
The point was to provide some background on usability (a gentle introduction to some of the science), some case studies, and introduce the measurement AND design components of user centered design.
Note because of all the animations, some pages do not view properly. Please contact me if you would like more information:
bob at usercentric.com
Siblings or Step Siblings? Common Connections Between Technical Communication...Chris LaRoche
The most recent version of a presentation to a technical communication audience describing the increasing connections and merging of the technical communication and UX/Usability professions.
The webinar organized by Endeavour - The Mobility Company provides insights on Role of User Experience, popularly known as UX in the Mobility Landscape.
Mouse tracking is a technique for monitoring and visualizing mouse movement and activity of the users.
This is a Comparative study of cursor movement pattern between a touchpad and a mouse devices based on patterns of cursor movement.
NORDICHI'14 - Carine Lallemand - How Relevant is an Expert Evaluation of UX b...Carine Lallemand
Carine Lallemand - How Relevant is an Expert Evaluation of UX based on a Psychological Needs-Driven Approach? Paper presented at the 8th Nordic Conference on Human-Computer Interaction NORDICHI’14.
On Tuesday, December 13th, Bill Albert, co-author of Beyond the Usability Lab, and one of the most knowledgable experts in Remote Usability Testing, presented an update on Remote User Testing methods and tools to optimize your UX Roadmap. If you were not able to attend the live webinar please feel free to view the slideshare below!
The webinar was co-hosted with 3 special guests:
Dave Garr, Co-Founder, UserTesting.com
Andrew Mayfield, CEO, Optimal Workshop
Matt Paulus, Director of US Sales, UserZoom
Personas & Scenarios: tools for user and customer-centered innovation and mar...Claire-Juliette Beale
Introduction to Personas & Scenarios for the Product Development and Management Association by Claire-Juliette Beale, Chief Consultant, Innovate2market with Linda Daly, Consumer Optics Research Manager, Britax Child Safety. The presentation was followed by a hands-on case study not included here. The event was held in Charlotte, NC, June 18, 2009 (www.pdma.org/carolinas).
Know Thy User: The Missing Element in SharePoint Solutions (User Centered Des...Marcy Kellar
You want the most out of your investment in SharePoint – a highly adopted, effective and easy-to-use solution. Achieving these objectives requires more than technical skills and knowledge of the inner-workings of SharePoint features – it requires an understanding of user problems and goals as well as a process that keeps the user at the center of the lifecycle. If you are like many organizations implementing SharePoint, you are using “surrogates” to represent user requirements, collecting inadequate user information and not engaging users later in the design and development process. If this sounds familiar, you may be headed toward a costly redesign.
This session defines both User Centered Design (UCD) and User Experience (UX) concepts and provides tangible methods that incorporate users into your process without compromising business goals.
UX STRAT 2016 - Ensuring Validity in Strategic UX Research MethodsCarine Lallemand
Conference presented at the UX Strat Europe 2016 conference in Amsterdam by Dr. Carine Lallemand (University of Luxembourg).
Abstract:
While conducting UX research, we make several conclusions that will in turn provide the foundation for our UX strategy. But what if these inferences happen to be wrong, based on invalid findings and false beliefs? How critically would this impact your organization and projects? How can you safeguard a UX strategy by ensuring the quality of research conclusions?
There might be numerous threats to validity in UX research, some of which might depend on the method used or the way it is used. A method is only a guide to action that needs to be configured, adapted, and complemented to match specific project requirements. To be successful, it is essential to ensure validity in strategic UX research methods. Failing to do so is taking the risk to base strategic decisions on false beliefs. In this talk, we will therefore see how to tackle validity issues and make the most out of UX research to stand out from the crowd by delivering value and differentiation. Through the presentation of validated cutting edge UX methods and business cases, you will be able to spot opportunities for improvement in your UX strategy!
Presented 5/11/17 @LOCO_UX by @jkooda of @liminaUX
This talk covers the anatomy of a UX Eval, how to use it as a business development tool, and how to ensure you have a logical and most importantly beneficial return on your client's investment.
The Lynchburg Regional Chamber's largest business trade show. Members exhibit products and services, provide business training, health screenings and more. Great opportunity to network with area businesses while enjoying fun and fun!
Siblings or Step Siblings? Common Connections Between Technical Communication...Chris LaRoche
The most recent version of a presentation to a technical communication audience describing the increasing connections and merging of the technical communication and UX/Usability professions.
The webinar organized by Endeavour - The Mobility Company provides insights on Role of User Experience, popularly known as UX in the Mobility Landscape.
Mouse tracking is a technique for monitoring and visualizing mouse movement and activity of the users.
This is a Comparative study of cursor movement pattern between a touchpad and a mouse devices based on patterns of cursor movement.
NORDICHI'14 - Carine Lallemand - How Relevant is an Expert Evaluation of UX b...Carine Lallemand
Carine Lallemand - How Relevant is an Expert Evaluation of UX based on a Psychological Needs-Driven Approach? Paper presented at the 8th Nordic Conference on Human-Computer Interaction NORDICHI’14.
On Tuesday, December 13th, Bill Albert, co-author of Beyond the Usability Lab, and one of the most knowledgable experts in Remote Usability Testing, presented an update on Remote User Testing methods and tools to optimize your UX Roadmap. If you were not able to attend the live webinar please feel free to view the slideshare below!
The webinar was co-hosted with 3 special guests:
Dave Garr, Co-Founder, UserTesting.com
Andrew Mayfield, CEO, Optimal Workshop
Matt Paulus, Director of US Sales, UserZoom
Personas & Scenarios: tools for user and customer-centered innovation and mar...Claire-Juliette Beale
Introduction to Personas & Scenarios for the Product Development and Management Association by Claire-Juliette Beale, Chief Consultant, Innovate2market with Linda Daly, Consumer Optics Research Manager, Britax Child Safety. The presentation was followed by a hands-on case study not included here. The event was held in Charlotte, NC, June 18, 2009 (www.pdma.org/carolinas).
Know Thy User: The Missing Element in SharePoint Solutions (User Centered Des...Marcy Kellar
You want the most out of your investment in SharePoint – a highly adopted, effective and easy-to-use solution. Achieving these objectives requires more than technical skills and knowledge of the inner-workings of SharePoint features – it requires an understanding of user problems and goals as well as a process that keeps the user at the center of the lifecycle. If you are like many organizations implementing SharePoint, you are using “surrogates” to represent user requirements, collecting inadequate user information and not engaging users later in the design and development process. If this sounds familiar, you may be headed toward a costly redesign.
This session defines both User Centered Design (UCD) and User Experience (UX) concepts and provides tangible methods that incorporate users into your process without compromising business goals.
UX STRAT 2016 - Ensuring Validity in Strategic UX Research MethodsCarine Lallemand
Conference presented at the UX Strat Europe 2016 conference in Amsterdam by Dr. Carine Lallemand (University of Luxembourg).
Abstract:
While conducting UX research, we make several conclusions that will in turn provide the foundation for our UX strategy. But what if these inferences happen to be wrong, based on invalid findings and false beliefs? How critically would this impact your organization and projects? How can you safeguard a UX strategy by ensuring the quality of research conclusions?
There might be numerous threats to validity in UX research, some of which might depend on the method used or the way it is used. A method is only a guide to action that needs to be configured, adapted, and complemented to match specific project requirements. To be successful, it is essential to ensure validity in strategic UX research methods. Failing to do so is taking the risk to base strategic decisions on false beliefs. In this talk, we will therefore see how to tackle validity issues and make the most out of UX research to stand out from the crowd by delivering value and differentiation. Through the presentation of validated cutting edge UX methods and business cases, you will be able to spot opportunities for improvement in your UX strategy!
Presented 5/11/17 @LOCO_UX by @jkooda of @liminaUX
This talk covers the anatomy of a UX Eval, how to use it as a business development tool, and how to ensure you have a logical and most importantly beneficial return on your client's investment.
The Lynchburg Regional Chamber's largest business trade show. Members exhibit products and services, provide business training, health screenings and more. Great opportunity to network with area businesses while enjoying fun and fun!
This lecture focuses on providing an overview of the design thinking process. Students will apply this concept to building a business model around their entrepreneurial idea.
http://www.socialentrepreneurship.ca/aps1015h/
The Medical Device industry innovates and drives scientific opportunities in specific global markets for a reason. There are common ingredients in these markets that allow Med Tech innovation to thrive from historical early successes to institutional fortitude to state/country support. Whatever the driver was, the other ingredients cannot be ignored to achieve sustainable innovation and sustainable scientific job growth.
"Proof That UI UX Really Works" is a comprehensive exploration of the world of user interface and user experience design. This book not only covers the fundamental principles and processes of UI/UX design but also delves into emerging trends, ethical considerations, and the role of AI in shaping the future of design. Through real-world case studies and practical advice, it equips designers, developers, and product managers with the knowledge and skills to create exceptional user experiences in the digital landscape. Whether you're a seasoned professional or just starting your journey in UI/UX design, this book is your ultimate guide to crafting user-centric digital products that delight and engage users.
UX is everywhere that's why the UX process is more Important!
Without a solid UX design process, you have a lower chance of creating a product with good UX. A well-defined and well-executed UX process, on the other hand, makes it possible to craft amazing experiences for users.
Mobile Center of Excellence is perfect for organizations looking to ensure the long-term success of their mobile strategies and Applications. It’s built to help you create and define the building blocks of a successful Center of Excellence for Mobile.
Mobile UX COE Strategists will work with your team to understand your current state readiness, build a vision for the Mobile Center of Excellence within your organization, and define the requirements for standing up a Mobile COE. Beyond just the components of a Center of Excellence, helps team creates a realistic roadmap for COE creation based on the people, process, and technology maturity within your business
User Interface Design: Definitions, Processes and PrinciplesMoodLabs
An introduction to User Interface Design, often called UX / UI. Presented by David Little, User Interface Designer, DDH from King's College London Digital Humanities program.
Integrating User Experience Design into the Product LifecycleICS
There is overwhelming evidence that investing in the user experience (UX) produces a superior product. When the needs of the customer are met, it becomes much easier to meet business goals. Many companies still do not put their focus on UX, instead relying on what organically comes out of the software development process. Often, it is not a lack of interest in UX, but rather a gap in skills and knowledge that prevents good UX design practices from being applied to product development.
Learn how to put “UX First” in the product lifecycle, allowing developers to focus on engineering tasks and build the correct product to meet and exceed customer needs. We will explore the relationship of UX to Agile development methods, help explain some of the UX jargon and present strong business reasons to focus on UX no matter where you are currently in the product lifecycle.
Learn more: http://www.ics.com/ux-video
UX STRAT USA, Mike Hubler and Tim Klauda, "Changing the Culture of Consumer a...UX STRAT
Presentation at UX STRAT 2015 by Tim Klauda, Vice President of Global Digital Creative, Walt Disney Parks & Resorts; and Mike Hubler, User Experience Program Manager, Northrop Grumman Corporation
Shifting Focus of Health Care Delivery in the United StatesEric Shaver, PhD
Health care delivery in the United States is currently undergoing substantial changes. This visual shows the current state and the corresponding changes that are taking place.
Strategies for Successful Human Factors Collaborations with Medical Device De...Eric Shaver, PhD
Human factors is vital for discovering, designing, developing, & deploying medical devices that are safe, effective, usable, and innovative. But, it can’t do it alone. Instead, it must successfully collaborate with numerous roles on the medical device development team.
Best Practices of Safety Information Presentation in IFUsEric Shaver, PhD
Companies face mounting pressure to design and develop higher quality medical device labeling that meets the needs of users. One important, but often overlooked, aspect of device labeling, is safety information. While most companies would readily acknowledge the importance of identifying and clearly communicating the potential hazards associated with their devices, oftentimes they are perplexed about the best methods for accomplishing it. This is true for all labeling, but acutely problematic for Instructions for Use (IFUs). This presentation addresses the best practices of presenting safety information in IFUs.
A Human Factors Perspective on Alarm System Research & Development 2000 to 2010Eric Shaver, PhD
By definition, alarms serve to notify human operators of out-of-parameter conditions that could
threaten equipment, the environment, product quality and, of course, human life. Fulfilling this
critical goal continues to reveal the complexities of industrial system, human machine interfaces,
and the human operator. Our understanding of how alarms and humans can best work together
to prevent disaster is continual development effort. This review examines advances in alarm
research and development from 2000 to 2010 and includes the writings of trade professionals,
engineering and human factors researchers, and standards organizations with the goal of
documenting advances in alarms system design, research, and implementation.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
2. This slide deck is a working presentation in draft form.
It is being distributed to facilitate comment and
discussion in the user experience (UX) community.
If you have questions, comments, or suggestions,
please contact the author.
2
3. Overview
• Introduction
• HFE, Usability, UX, UE, & UCD - How Do They Fit
Together?
• The Process
• UX & Agile
• Take Home Message
3
5. Human Factors & Ergonomic (HFE)
• HFE is a unique scientific discipline that
systematically applies the knowledge of human
abilities and limitations to the design of systems
with the goal of optimizing the interaction between
people and other system elements to enhance
safety, performance, and satisfaction.
• In simpler terms, HFE focuses on designing the world
to better accommodate people.
5
6. Usability
• “Extent to which a product can be used by specified
users to achieve specified goals with effectiveness,
efficiency and satisfaction in a specified context of
use.”
• “Guidance for Usability” - ISO 9241-11 (1998)
• But … is a “usable” technology sufficient???
6
7. User Experience (UX)
• "User experience" encompasses all aspects of the end-user's
interaction with the company, its services, and its products.
The first requirement for an exemplary user experience is to
meet the exact needs of the customer, without fuss or
bother. Next comes simplicity and elegance that produce
products that are a joy to own, a joy to use. True user
experience goes far beyond giving customers what they say
they want, or providing checklist features. In order to achieve
high-quality user experience in a company's offerings there
must be a seamless merging of the services of multiple
disciplines, including engineering, marketing, graphical and
industrial design, and interface design.
(http://www.nngroup.com/about/userexperience.html)
7
8. User Engagement (UE)
• It’s a category of user experience characterized by
attributes of:
• challenge,
• positive affect,
• endurability,
• aesthetic and sensory appeal,
• attention,
• feedback,
• variety/novelty,
• interactivity, and
• perceived user control.
8
13. Factors To Consider In UX Design
• Users - Who will be using it?
• Sensation, perception, attention, beliefs, attitudes,
emotions, memory, decision making, and behavior .
• Tasks - What is trying to be accomplished?
• Technology - How will it integrate with other tech?
• Environment - Where will it be used?
• Organization - Barriers for use? 13
15. The Process
• Employ a user-centered design (UCD) approach,
which incorporates human factors and ergonomics
(HFE) principles, to facilitate the creation of an
optimal user experience (UX) to maximize user
engagement (UE) when interacting with a given
technology.
• But, how does it work with an agile development
process?
15
16. Agile Development Process
From: http://javaj2eeplanet.blogspot.com/2010/11/agile-methodology.html
16
17. Agile Development Process, cont.
From: Wolkerstorfer, et al. (2008). Probing an Agile Usability Process.
17
18. UX & Agile Are Compatible!
Innovation
Funnel
18
19. Methods For Gaining Insights From Users
• Web Analytics • Remote/Online
• Product Returns • Surveys
• Failed Sales • Focus Groups
• Social Media • Usability Testing
• Emails (Objective & Subjective)
• Phone Calls • Structured Interviews
• Forums • Diaries/Journals
• Product Reviews • Longitudinal Use Cases
19
20. UX Needs To Be
• Foundational to all organizational efforts.
• Tied to strategy – product & organizational.
• “Married” to the agile development process.
• Continually improving.
• Everyone's responsibility.
20
23. Take Home Message
• Know thy user. Design for their needs, wants & desires.
• It’s not about you – it’s about your customers.
• Details matter.
• Continual, synthesized feedback from a variety of users
results in greater insight.
• Everyone can impact UX.
23
27. Author Biography
Dr. Shaver is a senior consultant with Benchmark
Research & Safety, Inc., where he specializes in
human factors & ergonomics, safety,
organizational behavior, leadership development,
user research, and training.
Dr. Shaver's work has emphasized achieving an
optimal fit between people, technology, and
work systems to facilitate safety, performance,
and satisfaction.
A specific focus has centered on bridging the
research-practice gap by synthesizing and
disseminating the latest scientific findings about
human capabilities and limitations to the design,
development, implementation, use, and
evaluation of technology.
27
28. Contact Information
• Eric F. Shaver, Ph.D.
Email: eric.shaver@gmail.com
Blog: www.thehumanfactorblog.com
LinkedIn: www.linkedin.com/in/ericshaver
SlideShare: www.slideshare.net/ericfshaver
Twitter: @ericshaver
28