Denny Abraham is seeking a challenging career that allows him to utilize his technical and analytical skills. He has a B.Tech in Electronics and Communication Engineering from Anna University Chennai. His technical skills include languages like C, C# and VB.NET as well as platforms like Windows and databases like SQL Server 2008. He currently works as a Guest Service Agent at Residence Inn by Marriott Kuwait where he has been for over 3 years coordinating customer service. He has received international exposure and certifications in IT and customer service. His academic qualifications include a B.Tech and secondary education degrees from institutions in India.

1. DENNY ABRAHAM
E-mail: denny3103@gmail.com
Mobile: 0096560332134
(B.Tech in Electronics and Communication Engineering)
PROFESSIONAL OBJECTIVE
Looking for a challenging career which will demands the best of my professional
ability in terms of technical and analytical skills, and helps me in enhancing my
current skill and knowledge.
TECHNICAL SKILLS

 Platforms : Microsoft Windows XP/2003/2007/2010, VISTA.
 Languages : C, C#.NET & VB.NET.
 Web technologies : ASP.NET. OPERA, MICROS, MATLAB
 Packages : .NET 4.0, Visual Studio 2010 & MS-Office 2010.
 Database : SQL Server 2008.
 Hardware Skills : Installation, Assembling and Trouble Shooting.
 Computer assembling and maintenance.
 Troubleshooting hardware and software problems.
 Installing and configuring the peripherals, components and drivers
 Installing software and application to user standards
 Sound knowledge of digital and analog embedded computer hardware
 Wide knowledge of motherboard and circuit designs of monitor
 Deep knowledge of printer and cartage refilling.
STRENGTHS
 Self Confidence & hardworking.
 Strong Interpersonal and Communication skills.
 Patience.
 Willing to learn and adapt to new opportunities and challenges.
 Determination, dedication, and discipline.

2. Current Employee
Current Employer Residence Inn by Marriott Kuwait ( PRE OPENING PROPERTY)
Designation GUEST SERVICE AGENT
Duration August-2014 to till now.
Total Experience 03 years
Responsibilities CUSTOMER CORDINATON AND SERVICE
 Respond to customer needs
 Know your company and your competition
 Offer innovative solutions
 Customer correspondence
 Plan strategy for the business
 Maintain a balanced attack in all opportunity areas
 Show appreciation to your clients and colleagues
 Follow up promptly
 Build common interest in business
 Treat all clients as our guest in our home
 See your clients as a person
INTERNATIONAL EXPOSURE T CROSS TRAINED IN ( IT DEPARTMENT)
 Training underwent in JW MARRIOTT & COURTYARD MARRIOTT
KUWAIT CITY.
INTERNATIONAL CERTIFICATIONS
CSIT  Presented a paper entitled “Security Protocol In Wireless Sensor
Networks (SPINS)”at the International Conference on Computer
Science and Information Technology (CSIT-2011) held at Bangalore
MARRIOTT  AWARD FOR EXEMPLARY COMMITMENT TO QUALITY
SERVICE AND CUSTOMER SUPPORT SATISFACTION
(2015 )
By BILL MARRIOTT
(Executive chairman &chairman of the board Marriott international)
WWW.MARRIOTT.COM

3. ACADEMIC QUALIFICATIONS
EXAM / DEGREE YEAR NAME OF INSTITUTE UNIVERSITY / BOARD PERCENTAGE
B.E. (E.C.E.) 2008-2012 Bachelor of
Electronics and
communication
Engineering &
Technology
Anna University Chennai. 72%
12th
2006-2008 Kerala Higher
Secondary Board
State Board 75%
10th
2005-2006 Technical Higher
Secondary School
State Board 78%
Achievements
Work Experience
 Core pre-opening team member for Residence INN by Marriott Kuwait City.
 Responsible for set up of Front Office & meeting room, restaurant operations.
 Responsible for creating the pre-opening and the first year budget for the
department.
 Responsible for pre-opening system supports and communication.
 Headed the team to achieve Brand standard goal for the department of over 90%
 Nominated for associate of the year
PERSONAL PROFILE
Nationality Indian
Gender Male
Date of Birth 31st
March 1990
Visa Status Resident
Passport Number K4290567
Father’s Name Mr. ABRAHAM GEORGE
Mother’s Name Mrs. ROSSAMMA ABRAHAM
Hobbies Spend time for interacting with environment __Go Green’ Promoter
Languages Known English, Malayalam, Tamil and Hindi
Address(Permanent) MATTACKAL HOUSE, MUNDANCAVU, CHENGANNUR PO,
KERALA – 689121 - INDIA.
Declaration:
I do here by declare that all statements stated above are correct to the best of my knowledge and belief.
DENNY ABRAHAM