Karthick M.S. is seeking a challenging position utilizing his 4+ years of experience in electronics and communication engineering. He currently works as a senior technical support analyst for Concentrix Technologies, providing Symantec server backup solutions including VMware and Hyper-V protection. Prior to this, he worked for 1.5 years at Sutherland Global Services-McAfee as a technical associate providing antivirus protection and computer threat troubleshooting. Karthick has a B.E. in electronics and communication engineering from Anna University and a diploma in electronics and communication engineering.

1. KARTHICK.M.S
7/4, G-1, Harris Mathuram, Email ID: mskarthick.2010@gmail.com
Villivakkam,Chennai-600049. Phone: +91-8754342567
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CAREER OBJECTIVE:
Seeking a challenging position to utilize my skills and abilities in a field that offers me
a professional growth while being resourceful, innovative and flexible
RESUME SUMMARY:
Electronics and Communication Engineer and Symantec certified technician working
as Symantec Server back-up executive with more than 4 years of experience with Windows server
2000,2008R2, 2012 R2, comprehensive protection of VMware and Hyper-V, virus protection and
technical troubleshooting, at Concentrix TECHNOLOGIES, Chennai.
TOTAL EXPERIENCE: 4+ years
EXPERIENCESUMMARY:
COMPANY NAME Designation From (mm/yy) To
(mm/yy)
Concentrix Technologies Senior Technical Support Analyst 04/13 to till date
Sutherland Global Services-
Mcafee
Technical Associate 08/2011 to 04/2013
PROFESSIONAL EXPERIENCE
1) COMPANY NAME : CONCENTRIX TECHNOLOGIES
DESIGNATION : SENIOR TECHNICAL SUPPORT ANALYST
PROFESSIONAL ROLES :
1) Volume Shadow Copy Service (VSS) and VMware’s v -Storage APIs for Data
Protection Analyzing (VADP) with customer satisfaction
2) Comprehensive protection of VMware and Hyper-V virtual machines through
integration with Microsoft
3) Maintaining track record of VMs being backed up along with their respective case
resolution time.
4) Identifying the framework and appropriate technology to be implemented &
integrating to ensure integrity of changes done to the remote server.
5) Executing post-processing tasks that do not impact the backup window.
6) Maintaining log truncation, collection of meta-data, and searchable catalogs to not
affect the back-up window.
7) Delivering highly optimized backup and fast, agile recovery of data directly from
storage.
8) Taking control of Escalations as a senior technician and providing promising fix.
9) Taking in-charge of monitoring the team in absence of the Team Lead.
10) Preparing weekly and monthly reports for the total cases received and fix provided.

2. TECHNICAL EXPERIENCE:
1) Good hands on experience in Windows series,MAC OS, VMware , Vpshere, ESX and
ESXi environments.
2) Good knowledge in networking, configuring router, setting up IP for routers.
3) Good knowledge in subnetting, LAN technologies and End Point Security.
4) Good knowledge in routing protocols and setting up network security through ACL and
NAT.
5) Good knowledge in windows server 2012R2, Redhat linux module 1 & UNIX ( shell
scripting),
6) Good knowledge in basic system troubleshooting, virus clearing, hardware configuration
7) Excellent communication, interactive skills & efficient team player.
PROJECT SUMMARY:
Employer
(Client) Name
Project Name Duration
SUTHERLAND
GLOBAL
SERVICES-
MCAFEE
Project: MCAFEE ANTIVIRUS PROTECTION
Roles and responsibilities:
Provide solutions to nontechnical customer issues in a
timely and courteous manner. Customer Service
handles product licensing, activations, support contract
questions, and updates to customer database records
1) Troubleshooting Malware attacks, virus attacks
and any possible computer threat to customers on
call.
2) Installing antispyware, antimalware, softwares
to prevent further malware and spyware attacks
and continuously monitor system performance.
August 2011-
April 2013
CONCENTRIX
SOLUTIONS-
SYMANTEC
SERVER
BACK UP
Project : Symantec Server Back-Up
Roles and responsibilities:
1) Deliver powerful, flexible, and easy to use backup
and recovery to protect the entire infrastructure
whether built upon virtual, physical, or a
combination of both using modern technology,
backing up local and remote- data to virtually any
storage device including tape, disk and cloud.
2) Taking control of Escalations as a senior technician
and providing promising fix.
3) Taking in-charge of monitoring the team in absence
of the Team Lead.
April 2013-
till date

3. 4) Provide mentoring to the team on new updates
available on server and helping them real-time.
5) Preparing weekly and monthly reports for the total
cases received and fix provided.
TECHNICAL SKILLS:
 Languages : C
 Operating systems : all windows series , Unix
 Softwares : Xilinx, VMware, ESX, ESXi, Server back-up.
 Others : adobe photoshop, MS office, movie maker, photoscape.
 Tool Proficiency : Microsoft server -Forest creation, domain creation, ISCSI,
Symantec Server back-up executive.
.
EDUCATIONAL QUALIFICATION:
Year of passing Course/ Degree of
study
Board/University Institute Name Percentage/
CGPA scored
2011
B.E.-Electronics
and
communication
Engineering
Anna University
Apollo
Engineering
College 70%
2008
DECE-Diploma
in
Electronics and
Communication
Engineering
Polytechnic
Sri Durgadevi
polytechnic
college
80.1%
2003
SSLC Secondary
School Leaving
Certificate
State board
Government
Higher
Secondary
School,
Kavaraipettai
60%
ACADEMIC PROJECTS:
Defence Robot –Sri DurgaDevi Polytechnic College, Kavarapet
-The purpose of this project is to design a robot which is capable of detecting
buried landmines and marking their locations and wirelessly controlling it.

4. An Interactive Robot with Palm Recognition for Paralytic Patients on Real Time Video
Processing –Apollo Engineering College.
-The project aims at providing locomotive guidance for the visually challenged
by using their palm gestures. It involves processing the palm movements with real time digital
image processing and providing the respective locomotion with the help of a relay.
ACHIEVEMENTS:
Cocurricular:
Participated in the “Kurukshetra” held at the Anna University CEG campus , Chennai .
Participated in national level technical symposium.
Industrial Visits attended:
A one day IV to Regional Telecom Training centre, BSNL maraimalai nagar on 682010.
Inplant Training attended:
BSNL, Chennai Telephones at DTTC.
Doordarshan Kendra, Chennai.
PERSONALINFORMATION:
Name : Karthick.M.S
Date of birth : June 25, 1987
Languages : English, Tamil , Telugu.
DECLARATION
I do hereby declare that the particulars of information and facts stated herein above are true, correct
and complete to the best of my knowledge and belief.
Place: Chennai
(KARTHICK.M.S)