Den Moderne Arbejdsplads - New Ways of Working i ISS, af Jeff Gravenhorst, Group CEO, ISS World Services A/S

1. The ISS HQ Project
Jeff Gravenhorst, Group CEO
May 22nd 2015

2. New Ways of
Working –
Everybody is
talking about
it…

3. 3
ISS Vision

4. In Spring ‘12
we had the first
discussionson how we
could use the
workplace/HQ to
supportour culture and
strategy
Create an
attractive
environment
which attract
employees
Work
differently
and increase
collaboration
Focus on
work as an
activity not
related to
specific
place
Use the
workplace as
a tool to
leverage
both strategy
and culture
Provide a lab
for service
development
Increase
flexibility
How can our
physical
surroundings
support our
vision &
strategy?

5. Bredgade
9.300 m2
Primarily
one-man
offices
Difficult
conditions
for
projects
Old
fashioned
technology
Difficult
conditions for
communication
across
organizational
borders
The building
does not
adequately
represent
where we are
heading
Conclusion:
The building
does not
support our
Vision

6. Buddingevej
6.215 m2
Open
space
The
building is
divided
into
zones
Best Practice
service
delivery →
Output based
service
delivery
New
technology
introduced to
enhance
communication
Strategic fit
and cohesion
with our
brand
Conclusion:
The building is a
platform on
which we execute
our Strategy and
realise our Vision

7. Project
Structure
Workstreams Workstream Content
A. Project Management
B. Cost Management
C. IT, AV & Technology
D. Contract Development
E. Change Management
F. Site Development
G. Furniture & Move
H. Facility Service
I. Strategic Partnerships
J. New Service Offering
Ensuring overall development and reporting
Managing all budgets and expenses
Introducing new technology to ISS
Negotiations with owners and suppliers
Winning the hearts and minds of the employees
Building the office of the future
Ensuring the right look and feel / the move
Introducing world-class service to the office
Ensuring involvement of our strategic partners
Designing a new NWOW-based FM-approach

8. No Personal
Office
No Personal
Desk
Location
Change
Management
Focus
Employeeshad to adjust
expectations to Søborg
Employeeshad to adjust to
working in an openspace
environment
Employeeshad to adjust to
flexible seating concept
Overall CM
effort: Focus on
the positives –
not on what is
perceived as
negative

9. Workplace
of the
Future
Zones:
• Active Zone
• Quiet Zone
• Project Zone
Tailor-made FM-
solution
implemented →
sustaining
NWOW
Ratio:
8 tables per
10
employees
Activity
Based
Seating
Intelligent
Building
Home bases

10. ISS HQ
a show-case
30%
reduction
in FM
cost
An inspiring
workplace focusing
on collaboration,
the environment
and the specific
needs of the
individual
employee
From
100+
individual
offices to
0
Service
Excellence
show-case
From 12
meeting
rooms to
39
Consumption:
>30% savings
on energy -
>10% savings
on water

11. NWOW –
Next Steps
Designing
a “culture”
KPI-model
Implementation
of ”Intelligent
Building”-
concept
Business model,
Business case
and Delivery-
model for
NWOW
Uncovering
market
potential

12. Questions
or
Comments?