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Defining Organizational Effectiveness George Mitchell Transnational NGO Initiative, Moynihan Institute of Global Affairs, Syracuse University April 6, 2010
Organizational Effectiveness: Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Definition Matters ,[object Object],[object Object],[object Object],[object Object]
DEFINING NGO EFFECTIVENESS ,[object Object]
The Transnational NGO Initiative ,[object Object],[object Object],[object Object]
TNGO Data on Organizational Effectiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Organizational Effectiveness: Overall Results
Organizational Effectiveness
Two Main Definitions of Effectiveness
Two Definitions of Effectiveness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Goal attainment,  promise-keeping, program evaluation Functional expense ratios, accounting for outputs
Effectiveness as Overhead Minimization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ASSESSING ORGANIZATIONAL EFFECTIVENESS ,[object Object]
Communication Breakdown? Your organization is ineffective! Your overhead is too high! But we accomplished everything  we promised…
The Disclosure Problem ,[object Object],[object Object],[object Object],[object Object]
Two Definitions, Two Possible Disclosure Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How can NGOs disclose more helpful information about organizational effectiveness to stakeholders?
The Wrong Format: Statement of Program Service Accomplishments
A Disclosure Format for Outcome Accountability  Indicator State Ex Ante Goal or promise State Ex Post Percent Achieved Percent of Budget Learning Water access (avg. time) 60 min. 30 min. 45 min. 50% 100% Local water contaminated  ∑ ab=50%
Evaluation Challenges  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conclusions ,[object Object],[object Object],[object Object]

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Defining Organizational Effectiveness

Editor's Notes

  1. Fluff. What was promised?