Deborah J. Amellio has over 15 years of experience in operations management, IT management, software testing, technical writing and customer support. She held numerous roles at pragma Systems Corporation, including Operations Manager, Webmaster, Software Configuration Manager and IT Manager. She has experience managing software installations, releases and server configurations. Prior to pragma, she worked in product management, marketing and procurement at CABLExpress Corporation.

1. Deborah J. Amellio Page 1
Deborah J. Amellio
8112 Valley Oak Drive, Brentwood, TN 37027
damellio@me.com
Cell: 718-404-5680 Home: 615-283-3411
SOFTWARE: processMax (program developed by pragma Systems Corporation), ACT!, Adobe FrameMaker,
Adobe Photo Shop, Joomla, Joomla Freestyle Support, Microsoft Office Word, Excel, Outlook, PowerPoint and
Project.
PROFESSIONAL EXPERIENCE:
pragma Systems Corporation: June 2001 – June 30, 2015
P.O. Box 1427, Vienna, VA 22183 (703-796-0010) www.pragmasystems.com
I started my career with pragma Systems as the President’s Executive Assistant and quickly took on the additional
roles of Recruiting Manager and Sales Deputy. I was then promoted to Operations Manager in 2003. Over the
years, as employees left the company, I took on the duties of Sales & Marketing Administrator, GSA Contract
Administrator, and Technical Writer/Content Development. The company downsized in 2009 and I took on the
additional duties of Webmaster, Software Configuration Management Manager, Software Testing, Software
Release Manager, processMax Software server configurations and installations, as well as IT Manager.
Following is a brief description of all my responsibilities in alphabetic order:
Executive Assistant: Provide executive level support to both the President and Executive Vice President.
GSA Contract Administrator: Manage the GSA contract.
Help Desk: Managed the Help Desk ticketing system software, as well as answered or assigned tickets as
appropriate.
IT Manager: Manage our internal network as well as our Hosted Cloud Servers.
Office Management: This includes, but is not limited to, facilities management, telephone and computer.
infrastructure, inventory management (hardware, software, and office supplies), office equipment operation and
repair, purchasing, office safety and ergonomics.
Process design and implementation of pragma Systems internal processMax project portals. This includes
creating the process and documents for various functions including: Accounting, Sales, Marketing, Purchasing,
Recruiting, Training, Customer Service, Inventory (Hardware and Software) and Human Resources.
Recruiting Manager: Responsible for job descriptions, posting, reviewing resumes, scheduling, interviewing, new
employee paperwork and orientation.
Sales & Marketing Administrator: Various sales and marketing responsibilities, which include: advertising,
marketing events (luncheons, virtual seminars and tradeshows), reviewing potential prospects and distributing leads
to the sales staff, preparing sales reports, and customer invoicing.
Software Configuration Management Manager: Create the processMax software product builds.
Software Installation: Configure hosted cloud servers for processMax installations, as well as installing and
upgrading processMax software for each hosted customer.
Software Release Manager: Release processMax to both hosted and non-hosted customers.
Software Testing: Perform verification and validation testing.
Technical Writer/Content Development: Responsible for creating and editing processMax documentation.
Webmaster: Maintain and update the company website.

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CABLExpress Corporation now known as CXtec: September 1991 - June 2001
5404 South Bay Road, Syracuse, NY 13212 (315-476-3000) www.cxtec.com
I held the following positions in descending order:
Senior Product Manager
Developed and maintained all premise wiring and cable product lines. This involved but was not limited to:
supplier relationships, sales training, internal and external marketing, understanding industry trends, competition
and pricing, as well as inventory management.
Cable & Premise Wiring Operations Manager
Procured and managed inventory for all premise-wiring products. This involved the supervision of four people
responsible for the procurement of product, maintaining adequate inventory levels, maintaining information on web
site, marketing, and maintaining vendor relationships.
Product Integration Specialist
Integrated products, knowledge and vendors by providing front-end education and presale support to internal and
external customers.
Product Marketing Manager
Understood, marketed, and trained internal sales force and customers on various product lines including premise
wiring and network hardware. I worked with manufacturer & vendor representatives to market their product lines to
our internal sales force as well as our customers.
Procurement Manager
Responsible for the procurement and inventory levels of various products lines. I worked with vendors to decrease
our costs as well as increase our buying power. I managed inventory levels and return policies for a group of
vendors.
Administrative Assistant
Responsible for processing customer orders and management of the Bus & Tag cable inventory. I worked closely
with the warehouse to determine what cables were available to be rebuilt into the lengths required by our customers
and when it was necessary to build new cables.
SUNY Upstate Medical University: 10 Years
750 East Adams Street, Syracuse, NY 13210 (315-464-5540) www.upstate.edu
I held the following positions in descending order:
Department of Surgery and Organ Procurement Secretary
Chief of Pediatric Surgery Secretary
Registrar’s Office Supervisor
Registrar’s Office Secretary
Business Affairs Office Secretary

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Recommendations from former pragma employees
“Deb was a pleasure to work with. She was everyone's go-to person, even the upper management's. Deb is one of
the few who is truly good at multitasking. She is a take charge person, tackling every assignment with dedication
and a smile. When I began my position, she was my manager, but over time the relationship evolved into her being
my mentor. I would be honored to again have the opportunity to work with her.”
Fawad Syed , Consulting Engineer, pragma Systems Corporation
reported to Deborah at pragma Systems Corporation
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“It seems in every organization there is that one "go to" person that knows what needs to be done and knows how
to get it done. That is Deb. She has that extraordinary ability to anticipate what needs to be accomplished and then
proceeds to see it through. She is an absolute pleasure to work with.”
Jim Webb , Director, Business Development, pragma Systems Corporation
worked directly with Deborah at pragma Systems Corporation
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“Deborah was a pleasure to work with. She is absolutely diligent and thorough with regards to accuracy and quality
of the work produced. Deborah was a wealth of knowledge at pragma Systems. She was always willing to help and
educate about the various aspects of the organization and it processes and procedures. She is not only
knowledgeable and capable, but willing to do the tasks assigned to her. Certainly a refreshing attitude that seems
increasingly difficult to find. She has a constantly pleasant personality that is upbeat regardless of the pressure of a
stressful work environment. I cannot say enough good things about Deborah and I would most certainly work with
her again if I had the chance.”
Anthony Moringello , Systems Analyst, pragma Systems Corporation
worked indirectly for Deborah at pragma Systems Corporation
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“It is my pleasure to recommend Deborah Amellio for employment. I have known Ms Amellio for over two years
during which time she worked as the central administrative person in the same office where I worked. I have been
consistently impressed with her attitude and productivity even during very difficult times. Ms Amellio is very bright,
motivated, organized, takes the initiative, and gets things done efficiently. I am confident that she will devote herself
to any position with a high degree of diligence. She is a quick learner and has demonstrated the ability to articulate
information and ideas in both verbal and written forms. Ms Amellio always interacts with customers and business
partners in a very positive and professional manner. She has also been effective in documenting what she learns
on the job so that any who follow may benefit from her lessons. I particularly appreciated Ms Amellio's willingness
to take initiative to help the office serve the entire company and its customers more fully. I recommend Ms Amellio
without any reservation.”
Robert van Es , Senior Software Engineer, pragma Systems Corporation
worked directly with Deborah at pragma Systems Corporation