1. The document discusses ID (instructional design) and argues that it is not a well-structured procedure but rather an ill-structured problem solving process. 2. It involves exploring problems, finding and solving problems, and specifying solutions. The thinking process is similar to designers in other fields who balance reason and intuition. 3. While there is no single agreed upon set of principles, there is a proposed model of principles and heuristics that expert IDers use to approach problems, though individual mental models will vary. The document analyzes the nature of design problems and solutions.