This document outlines the nursery policy for dealing with complaints at Stronsay Junior High School. It states that complaints should first be made directly to the school by letter, email, or phone call to arrange a meeting with the Head Teacher. If the complainant remains unhappy, they can then use the Orkney Islands Council complaints procedure by writing a letter or filling out a form. For any unresolved concerns after the council investigation, the Scottish Public Services Ombudsman can be contacted. The nursery complaints can also be made directly to the Care Inspectorate.