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Stronsay Junior High School
Nursery Policy
Head Teacher: Andrew King
Stronsay Junior High School, Stronsay, Orkney, KW17 2AE 01857 616 246
Dealing with complaints
Should you have a complaint in relation to the school or nursery , in the first instance
please contact us directly. You can do this by writing a letter, sending an email or
telephoning the school to make an appointment to see Mr King (Head Teacher).
We aim to deal with complaints as swiftly as we can as it is important for us to have a
good relationship with all our parents and children.
If you are still unhappy with the service or with our response then you have the right to
take the matter further using the Orkney Islands Council complaints procedure. You can
put your complaint in writing or fill in a complaint form, available in the school or any
council office. We can help if you have difficulty with this. Completed forms should be
sent to:
Complaints Officer,
Education, Leisure & Housing,
Council Offices,
School Place,
Kirkwall
KW15 1NY or email education.leisure@orkney.gov.uk.
If you are still unhappy after the further investigation and reply you can take the matter
up with the Scottish Public Services Ombudsman; our reply will include the contact details.
You should also note that you have the right to raise unresolved concerns with your local
councillor, MSP or MP.
Nursery complaints can be made directly to the Care Inspectorate
Care Inspectorate
Eastmount Compass House
East Road 11 Riverside Drive
Kirkwall Dundee
Orkney DD1 4NY
KW15 1LX T 0345 600 9527
T: 01856 885 410 enquiries@careinspectorate.com
Signed:
Date:

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Dealing with complaints policy nursery

  • 1. Stronsay Junior High School Nursery Policy Head Teacher: Andrew King Stronsay Junior High School, Stronsay, Orkney, KW17 2AE 01857 616 246 Dealing with complaints Should you have a complaint in relation to the school or nursery , in the first instance please contact us directly. You can do this by writing a letter, sending an email or telephoning the school to make an appointment to see Mr King (Head Teacher). We aim to deal with complaints as swiftly as we can as it is important for us to have a good relationship with all our parents and children. If you are still unhappy with the service or with our response then you have the right to take the matter further using the Orkney Islands Council complaints procedure. You can put your complaint in writing or fill in a complaint form, available in the school or any council office. We can help if you have difficulty with this. Completed forms should be sent to: Complaints Officer, Education, Leisure & Housing, Council Offices, School Place, Kirkwall KW15 1NY or email education.leisure@orkney.gov.uk. If you are still unhappy after the further investigation and reply you can take the matter up with the Scottish Public Services Ombudsman; our reply will include the contact details. You should also note that you have the right to raise unresolved concerns with your local councillor, MSP or MP. Nursery complaints can be made directly to the Care Inspectorate Care Inspectorate Eastmount Compass House East Road 11 Riverside Drive Kirkwall Dundee Orkney DD1 4NY KW15 1LX T 0345 600 9527 T: 01856 885 410 enquiries@careinspectorate.com Signed: Date: