The document outlines the sales process at dealerships, detailing steps from greeting customers to follow-up. Key stages include vehicle presentation, credit application, financial discussions, and vehicle delivery. It emphasizes customer engagement and post-sale communication to enhance satisfaction and encourage referrals.

1. Sales Process at Dealerships
By: Jonathan Davila
BUSO 25 TTH
February 7, 2019
1

2. Table of Contents
1. Uplist/Greeting
2. Vehicle Presentation & Test Drive
3. Check In & Credit Application
4. Four Square
5. Finance
6. Delivery & VBoost
7. Follow Up
2

3. Uplist/Greeting
Wait your turn to get a customer
30 minutes for each salesperson
Welcome them to Downey Nissan
Find out if the customer is here for Sales, Parts, or
Service
If it’s sales ask if they have an appointment or have
spoken to someone.
3

4. Vehicle Presentation & Test Drive
What are they looking for?
Inform them about features
Have them drive the car
4

5. Check In & Credit Check
All info is put on a iPad
Check In with their Name, Number, Email
Drivers License or ID
SSN/iTin
Employer Info, income, time at job
DOB/Address, time at address
5

6. Four Square
● Trade Info
● Price of our car + Fees
● Down Payment
● Monthly Payment
● Finance or Lease
● APR
● Term
6
TRADE Price + Fees
Down Payment Monthly
Payment

7. Finance
Extended Warranties
Roadside Assistance
LoJack
Gap Insurance
Amount Financed
Contract Terms
7

8. Delivery & VBoost
Car washed and fully gassed
Show customer how to work features
Connect phone with Bluetooth
Answer any additional questions
Take pictures of customer with car
Email/Text photos to them
8

9. Follow Up
Phone call the following day
Questions or Concerns
Asking for referrals
Remind customer about survey
9

10. The End
Hope you enjoyed my presentation!
10