The document discusses the importance of maintaining a positive attitude. It states that attitude determines one's level of success and goals should be challenging yet attainable. A positive attitude is important to demonstrate in the workplace and involves appearing self-confident with realistic expectations. Maintaining self-esteem and studying admired qualities in others can help develop a proper attitude.

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ATTITUDE
Practicum in Irving ISD

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Attitude
 Setting realistic expectations
 Goals should be challenging, but obtainable
 Determines successfulness
 Important to demonstrate
 positive attitude
 appear self confident
 have realistic expectations

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Example
Importance of Attitude
What makes your contribution 100%?What makes your contribution 100%?
IFIF
A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, Z
is represented byis represented by
1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26
THENTHEN
“KNOWLEDGE” is 11 + 14 + 15 + 23 + 12 + 5 + 4 + 7 + 5 = 96%96%
“HARDWORK” is 8 + 1 + 18 + 4 + 23 + 15 + 18 + 11 = 98%98%
BUTBUT
“ATTITUDE” is 1 + 20 + 20 + 9 + 20 + 21 + 4 + 5 = 100%100%

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Attitude
 Self-esteem enhanced by …
 holding in mind the self-image of good qualities to
maintain and strengthen
 studying characteristics of people admired
 Affects job performance and whether or not the
job is kept
 Always present a positive attitude in the work
place (even when negative situation arise)

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Learn to like yourself (no one else can if you cannot)Learn to like yourself (no one else can if you cannot)
Believe in your own personal growthBelieve in your own personal growth
Expect people to like youExpect people to like you
Be natural—be yourselfBe natural—be yourself
Be sincereBe sincere
Be on the outlook for good qualities in othersBe on the outlook for good qualities in others
Be interested and concerned about othersBe interested and concerned about others
Give praise when it is dueGive praise when it is due
Let your friends know you like themLet your friends know you like them
Do not take your friends for grantedDo not take your friends for granted
Be appreciative, kind, and considerateBe appreciative, kind, and considerate
Smile—Smile—SmileSmile—Smile—Smile
Form your own opinions about others. Find out for yourself whether you likeForm your own opinions about others. Find out for yourself whether you like
someone … do not judge second handsomeone … do not judge second hand
Do not always have to have your own wayDo not always have to have your own way
Speak your mind when asked what you think of a particular situation orSpeak your mind when asked what you think of a particular situation or
somethingsomething
Tips on Human Relations
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Tips on Human Relations
Do not hold grudgesDo not hold grudges
Be dependableBe dependable
Do not give your word unless you intend to keep itDo not give your word unless you intend to keep it
Do not criticize othersDo not criticize others
Be able to take constructive criticismBe able to take constructive criticism
Be happy for the good that comes to othersBe happy for the good that comes to others
Do not exaggerateDo not exaggerate
Try to be understandingTry to be understanding
Be willing to admit your mistakesBe willing to admit your mistakes
Learn from your mistakesLearn from your mistakes
Do not spread your problems aroundDo not spread your problems around
Be available and approachable. Do not limit yourself to just one friendBe available and approachable. Do not limit yourself to just one friend
Do not wait for people to come to you … go to themDo not wait for people to come to you … go to them
Avoid being loud and boisterousAvoid being loud and boisterous
Do not do something just because another doesDo not do something just because another does
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Do not argueDo not argue
Do not make private or whispered conversations in groupsDo not make private or whispered conversations in groups
Avoid annoying mannerismsAvoid annoying mannerisms
Be judge by what you are—not by who you know or what you haveBe judge by what you are—not by who you know or what you have
Be able to keep secretsBe able to keep secrets
Respect the rights of othersRespect the rights of others
Do not joke about other people’s faultsDo not joke about other people’s faults
Do not be a gossipDo not be a gossip
Do not seek praise in return for kindnessDo not seek praise in return for kindness
Have a sense of humorHave a sense of humor
Be able to laugh at yourselfBe able to laugh at yourself
Do not borrow or lend unless it is absolutely an emergencyDo not borrow or lend unless it is absolutely an emergency
Always accept compliments gracefully and graciouslyAlways accept compliments gracefully and graciously
Do not change your personality every weekDo not change your personality every week
Do not be too hard on yourselfDo not be too hard on yourself
Tips on Human Relations
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Advice from Bill GatesAdvice from Bill Gates
Life is not fair. Get used to it.
The world won’t care about your self-esteem. The world will
expect you to accomplish something before you feel good
about yourself.
You won’t make $40,000 a year right out of high school. And
you won’t be a vice president with a car phone until you earn
both.
If you think your teacher is tough, wait till you get a boss. He
doesn’t have tenure.
Flipping burgers is not beneath your dignity. Your
grandparents had a different word for burger flipping. They
called it opportunity.
If you mess up, it’s not your parent’s fault. So don’t whine
about your mistakes. Learn from them.
Life is not divided into semesters; you don’t get semesters off.
Few employers are interested in helping you find yourself.
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Five Reasons Why the Right
Attitude is SO Important!
No matter how knowledgeable a Customer Service
Representative is of the product/business, a
customer will not be satisfied if they are treated
disrespectfully or impolitely. For instance, a service
rep can be proficient on pricing, inventory and
delivery deadlines, but if their manner, when
speaking with the customer, is gruff and/or
unpleasant, you could lose business.

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Five Reasons Why the Right
Attitude is SO Important!
Confidence is key. Confidence takes courage,
meaning you must feel secure within self and
abilities to provide the type of service that
customers want and expect. With confidence
you're willing to make decisions, helping maintain
control of calls and situations. However, when
leading customers, remember to do so with
respect. Don't let confidence be mistaken for
conceit.

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Five Reasons Why the Right
Attitude is SO Important!
"Patience is a Virtue!" Customers ramble on with
question after question. Approach those
customers with patience. Keep composure in tact
in order to effectively guide customer though their
maze of confusion. Don't lose cool if customer
becomes repetitive or fails to ask "right"
questions. Customer doesn't always have the your
product knowledge or wealth of
information.

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Five Reasons Why the Right
Attitude is SO Important!
Helpfulness is the way to be! Don't be short with the
customer and answer questions thoroughly. Curt
"yes" or "no" responses could leave the customer
still confused. Look for every opportunity to
completely satisfy their concerns. Provide detailed
answers to questions. Don't make customers beg
for your attention; give it to them freely.

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Five Reasons Why the Right
Attitude is SO Important!
Empathizing with customers is one of many traits of
a true service pro. Attempting to fully understand
and comprehend the nature of the customer’s
problem moves you ahead of the mediocre
Customer Service Representative. If you lend the
customer your ear as well as your heart, you'll be
sure to go that extra mile, moving you toward totally
satisfying the customer.

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Demonstrate a Positive Attitude
 Never underestimate the power of the proper
attitude
 Determines success and fate
 Self-fulfilling prophecies
 Improve attitude by doing best at everything
 results in pride
 pride creates self-confidence
 catches the eye of supervisors
 Leads to increased pride and self-confidence
 Others notice attitude and comment

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Demonstrate a Positive Attitude
 A bad attitude …
 fosters bad results
 compared to the flu – highly contagious and gets
worse if left untreated
 will "rub off" on others
 weakens chances to succeed
 A positive attitude …
 fosters good results
 compared to electricity – “shocking” importance
and not recognized or appreciated until absent
 not verbally rewarded; increases chances of success

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Appear Self-confident
 Prerequisite to a successful and rewarding
career
 willing to learn new skills
 willing to take opportunities to grow in order to
develop and maintain self-confidence
 Lacking self-confidence …
 timid and shy; self-doubt
 do not feel importance; low self-esteem
 do not feel worthy to make a contribution
 do not take opportunities to show capabilities

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Appear Self-confident
 Over confident …
 appear conceited
 have an inflated sense of self-worth
 believe they are smart, best looking, and overall most
able in the group
 their opinion or answer is always the correct one
 everyone looks up to them and respects them
 do not grow … busy "coasting" on perceived
"importance"

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Appear Self-confident
 Proper degree of self-confidence …
 realize that they are no better or no worse than their
peers
 these people are poised and confident
 hold head up in a crowd
 earn respect from peers and leaders by wise
decisions and helpfulness

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Have Realistic Expectations of
Self
 Realizing limits is important to becoming our
best
 Set goals to be successful … must be
challenging, obtainable, and realistic based on
set of limitations and capabilities
 Low expectations results in boredom and never
achieve full potential
 High expectations cause self-doubt and results
in frustration
 Setting realistic goals and working to
achieve them helps in continuous growth
and development

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Demonstrate a positive Attitude
 Shows how successful you are as a person
 Strive to do the best at every job that you do.
 Improve your attitude if you need to.
 Positive attitudes can change how you feel
about yourself.
 A positive attitude is contagious

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Appear Self-confident
 Can lead you to a successful and rewarding
career
 Be willing to learn new skills
 Take to opportunity to grow
 Do not doubt your value
 You will earn the respect of others
 You will not be respected by others if you do not
respect yourself.

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Have realistic expectations of
yourself
 Know you limitations
 Be the best you can be
 Set goals for yourself (be challenging but
realistic)
 Work to achieve your goals
 Continue to grow and develop as a person

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Attitude Toward Yourself
 Think well of yourself personally
 Think well of yourself professionally
 Project a professional image at all times
 Appreciate and understand the importance of the
work you do

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Attitude Toward Your Job
 Accept change
 Maintain honesty and integrity
 Understand cultural diversity
 Avoid office politics
 Remain loyal
 Respect privacy of others
 Learn to work under pressure and adjust to
being pulled in many directions at once

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Attitudes Toward Your Co-
Workers
 Promote teamwork
 Don’t brag constantly (or whine)
 Respect privacy of others
 Use positive language, even in conflict situations
 Strive to settle differences before they become a
problem—don’t carry a grudge

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Attitude Toward
Customers/Clients
 Always greet people with a smile
 Be service-oriented
 Always greet people with a smile
 Always stand to greet people (if possible)
 Always strive to be helpful

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ATTITUDE
Practicum in Irving ISD