DONNA MORRIS
6504 Midleton Lane, McHenry, IL 60050 | H: 815-578-9104 | C: 815-790-1724 | dmansho@comcast.net
SUMMARY
Dynamic and highly motivated and qualified Contract, Credit & Collections Manager with extensive
knowledge of consumer and commercial credit laws, and contractual law. Extremely effective in
mitigating and assessing risk for any company.
HIGHLIGHTS
Effective Hands on Manager
Excellent Communication Skills
Powerful Negotiator
Proficient in Microsoft Applications
ERP (Enterprise Resource Planning)
Policy/program Development
Ethical
Complex Problem Solving
General Ledger Accounting aptitude
ACCOMPLISHMENTS
Reduced DSO from 78 plus days to 45 days consistently.
Implemented a new contract review and storage system while mitigating risk by reviewing
contract language in order to save costs and eliminate potential delinquency for new and
existing customers.
Developed lost equipment revenue recognition reconciliation and wrote policies to control costs
for this area of the business.
Developed language around product warranty that did not exist previously which
continues to help control costs and save company money.
Established a Credit Group for Juvenile Products Manufacturers and wrote bylaws that are still
being used today.
Served as President of the Group for 4 years
President of NACM SE Unit Medical Manufacturer Group
EXPERIENCE
01/2011 to Current Manager Contracts & Capital Equipment,
Pricing, New Accounts
Medela, Inc. - McHenry, IL
Execute accounts receivable reporting enhancements and reconciliation
procedures for rebates and administrative fees for Group Purchasing
Organizations.
Developed policies and procedures for working with sales department in
order to streamline opening of new accounts.
Developed reporting for rebates, sales tracings and pricing to streamline
processing and eliminate manual intervention for efficiencies.

Developed contracting processes for all departments in order to
streamline and eliminate delays in processing contracts for the company.
Responsible for reading and changing agreements in order to mitigate
risk for the company.
Controlled legal costs by reviewing all internal and external contracts and
deciding the risk factor of each.
Responsible for all company owned assets, locations, audits, losses and
reconciliations.
9/1994 to 1/2011 Credit Manager, Capital Equipment Manager, Accounts Receivable
Medela, Inc.
Managed a team of 5 Collectors and 2 Credit Analysts
Designed and implemented all processes currently still in place for
reducing DSO and maintaining customer base while effectively
collecting debt.
Work with Sales Department to implement processes to control
delinquency
Designed credit application, personal guarantees, and all documents for
each customer type packets in order to control time frames of setting up
accounts.
Analysis of all contracts, receivables and accounting practices for three
acquisitions of companies that were acquired in order to add to related
products to support company channels.
PROFICIENCIES Word, Excel, Power Point, Visio, Adobe, Outlook, CRM Outlook based,
MFG Pro,
EDUCATION
High School Diploma:
University of Wisconsin - Stevens Point, Wisconsin, USA
Accounting and Business
AFFILIATIONS
NACM Nation Association of Credit Management
Lyons Credit Group
Riemer Credit Group