David Petersen has over 20 years of experience in global retail operations leadership for Fortune 10 companies. He has a track record of achieving exceptional results through process improvement, profit and loss management, and leading international format transformations. Petersen's areas of expertise include business operations, profit and loss, talent management, international markets, strategic planning, and project management. He currently serves as a Global Retail Operations Director.

1. DAVID H. PETERSEN
10801 Rosehaven Lane Phone: 479.685.1020
Bentonville, AR 72712 Email: dhplad1@yahoo.com
GLOBAL RE T AIL OPE RAT IONS DIRE C T OR
Senior level professional with 20+ years of experience working for Fortune 10 Company in diverse and international markets.
Results driven leader focused on achieving exceptional results in operational efficiency through process improvement, Profit &
Loss management, and leading international format transformation. Excels inleveraging operational synergies to generate new
growth opportunities and address operational shortfalls. Highly successful in building relationships that drive the foundation
for an organization’s long-term success and profitability.
AREAS OF EXPERTISE
 Business Operations
 Profit and Loss
 Talent Management
 International Markets
 Strategic Planning
 Project Management
 Franchisee Experience
 Merchandising
 Inventory Control
 Process Improvement
 Operational Synergies
 Leadership Development
PROFESSIONAL EXPERIENCE
WALMART STORES, INC., BENTONVILLE, AR
SENIOR DIRECTOR OF INTERNATIONAL OPERATIONS, INTEGRATION AND BUSINESS FOUNDATIONS (2009 – 2015)
Led and ensured success of all acquired companies’ operational initiatives with minimal business disruption. Optimized
operational synergies and valuation goals by defining, quantifying, and developing action plans. Ensured operational success
by serving as subject matter expert and directing activities in M&A, process analysis, and managing the leveling-progress
culminating in technology conversion. Led operations section of due diligence process in new acquisitions, identifying
foundational business gaps, and developing solutions along with supplemental tools.
 Improved operations training productivity by directing and simultaneously executing multiple integration and business
foundation transformational projects in Mexico, Brazil, Central America, Chile, and South Africa.
 Improved operations efficiency, key performance metrics, and increased incremental sales by designing, building, and
implementing the “Delivering Operational Excellence” program.
 Increased international sales opportunities by leading rollout and cascade of all Central American formats, totaling 685
units. Trained and certified facilitators in-country to roll out and cascade to all leadership levels.
 Increased international sales opportunities by leading rollout and cascade of Mexico Bodega formats, totaling 1,600 units.
Trained and certified facilitators in-country to roll out and cascade to all leadership levels by end of 2015.
SENIOR DIRECTOR OF INTERNATIONAL OPERATIONS (2007 – 2009)
Ensured superior operational oversight and support for all international store formats. Created talent development and growth
opportunities by heading projects in leadership development, best practice portfolio management, principle planning, process
mapping, gap analysis, small stores project, format development, and by identifying actionable solutions for underperforming
stores.
 Enhanced Knowledge Management platform for operations by managing content, design, and maintenance.
 Improved underperforming store profits by $940,000,000.
 Led India market to deliver 65% above sales plan by creating training plans and instructing operations leadership in“cash-
and-carry” format.
 Helped achieve $95,000,000 over sales plan and $32,300,000 improvement in year-over-year profit by overseeing the
“Project Harvest” program.
DIRECTOR OF OPERATIONS, INTERNATIONAL (2006 – 2007)
Increased international operations efficiency by integrating business formats in Chile into the Walmart Way of Working, building
core fundamentals, and driving expectations through retail standards and sales improvement. Led highly successful
implementation of Walmart cash-and-carry entry into India by directing training, development, and operational framework.
Directed fresh foods operational improvements in business formats.

2. David Petersen Resume, Page 2
DIRECTOR OF OPERATIONS, INTERNATIONAL (CONTINUED)
 Created international leadership and talent opportunities by developing training programs and succession planning tools.
 Developed and implemented strategic plans with team of direct reports and in-country executives, providing operators
with specific performance objectives.
 Enhanced shareholder knowledge by creating and communicating performance objectives, current initiatives,
expectations, and overall company direction.
 Improved front-end operations and fresh departments by developing and managing International Centers of Excellence.
SAM’S CLUB INTERNATIONAL
DIRECTOR OF OPERATIONS, SAM’S CLUB INTERNATIONAL (2005 – 2006)
OPERATIONS COORDINATOR, SAM’S CLUB INTERNATIONAL (2003 – 2005)
Led financial reporting and operations support for Brazil, Canada, China, Mexico, and Puerto Rico. Facilitated systems
application rollouts, expense reduction programs, and training and development for in-country leadership teams. Leveraged
synergies with U.S. risk control programs, systems, fresh areas, training and development, and new store openings. Developed
structure and hierarchy matrix for delivering financial P&Ls for fresh divisions.
 Improved labor efficiency by 12% by instituting simplified scheduling systems in Puerto Rico and Canada.
 Reduced accident costs by 4% by implementing safety programs.
 Helped reduce shrink to 0.15% against 0.16%. Saved $500,000 annually through damage reduction plan.
 Drove consistency within framework for five countries. Built relationships with executive leadership teams to align global
initiatives for improved ROI.
INTERNATIONAL MERCHANDISER (2002 – 2003)
 Ensured high standard in training and orientation of all new hires to Sam’s Club Canada. Supported merchandise,
operations, membership, and marketing in green field development by managing all grand-opening events.
INTERNATIONAL CATEGORY MERCHANDISER (2000 – 2002)
 Managed country communications of layouts on general merchandise categories, new items, global sourcing, and vendor
relationships relevant to individual markets. Provided interface at trade shows between in-country teams and U.S. teams,
assisted in buying plans and assortment reviews.
 Increased video and books category merchandising sales plans by leading operations in Puerto Rico, exceeding book
category plans by 20.58% and video category plans by 24.52%. Increased sales plans by leading Mexico operations,
exceeding computer software category plans by 22% and video category plans by 19.82%.
SAM’S CLUB
GENERAL MANAGER (1991 – 2000)
 Led total facility responsibility in various US locations, including staffing (hiring, evaluations, promotions), merchandising,
customer service, budgeting, marketing, training and development, and complete P&L accountability. Ensured success by
overseeing sales volume up to $70,000,000 per year including rural farm, suburban, and metropolitan demographics.
Delivered 3% profitability each year to company average of 2.5%. Directed multiple locations in Lafayette, Indiana;
Houston, Texas; Asheville, North Carolina; and Manchester, Connecticut.
ASSISTANT MANAGER (1989 – 1991)
 Self-developed skills for individual role as General Manager by working and training across multiple locations and varying
demographics, learning the entire Sam’s Club Wholesale business.
WALMART STORES
ASSISTANT MANAGER (1987 – 1989)
 Helped establish hypermarket concept in Dallas-Fort Worth market, through all project phases.
STORE PLANNING DIVISION (1985 – 1987)
 Ensured successful completion of 35 total store projects from fixturization to grand opening.
EDUCATION & TRAINING
Bachelor of Science, Psychology, Texas A&M University, College Station, TX (1984)