David Biermann is seeking employment in the health field with his background in health sciences from Oakland University. He has over 5 years of work experience providing technical support and training for medical staff through various roles at CareTech Solutions and Beaumont Michigan Heart Group. Biermann also has volunteer experience assisting in a neurosurgery department and as a hockey team manager where he gained skills in customer service, troubleshooting, and medical software systems like EPIC.

1. David L. Biermann
519 Weybridge Dr.
Bloomfield Hills, MI 48304
248-303-3642
dabiermann@gmail.com
OBJECTIVE
To pursue full time employment in the health field that will provide a meaningful experience
towards possible graduate school and help provide a way of life in the professional world.
EDUCATION
2012 - 2015 Oakland University Rochester, MI
• Major: Health Sciences Concentration: Pre-Health Professional
• Status: Graduated
• Overall GPA: 4.0 Graduated in the top 5 of my class
WORK EXPERIENCE
2016 - Present CareTech Solutions – Service Desk Analyst/Incident Manager Troy, MI
• Answered calls from hospitals and doctor offices around the country
• Provided technical troubleshooting for both various hardware and software
• Assisted medical professional in navigating the EMR EPIC
• Triaged problems from other analysts and talked to on call technicians as needed
• Trained new analysts on the various accounts and trained them inside EPIC
2015 - 2016 Beaumont Michigan Heart Group – Coumadin Clinic Coordinator Troy, MI
• Presented patient lab results to nurses/doctors and called patients with results/changes
• Assisted Heart Monitor Coordinator hook up, download, and process reports and events
• Prepared patient charts for staff by entering lab results and diagnostic studies
• Used EPIC health system to review hospital stays and lab results for patients in the clinic
2013 – Present Neighborhood/Family Computer Consultant Bloomfield Hills, MI
• Diagnosed and fixed various computer and network issues; installed and setup new
computer software
2008 – 2011 MSOE Hockey Team Manager/Asst. Trainer Milwaukee, WI
• Resurfaced ice with Zamboni
• Attended all practices and games with team and performed various equipment tasks
needed by coaches and players (skate sharpening, equipment repair, inventory, etc.)
• Assisted team trainer in his duties when needed
Spring 2007 Henry Ford Hospital Detroit, MI
• High school internship in Neurosurgery Department. Attended departmental rounds,
primarily observed in the operating room and assisted where possible. Attending
physician specialized in treating epileptic patients and performing “awake” craniotomies.
REFERENCES AVAILABLE ON REQUEST
March, 2016