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Assessment of the Quality of
Care for Hospitalized Children in
 6 Provinces of Afghanistan in
             2008

       Presenter: Dr Najibullah Hamid
Objectives and Approach
• Collaborative effort—shared experience
• Peer recognition and review
• Refine the assessment tool and process
• Provide ownership and commitment to the
  project
• Identify priority needs and interventions
• MAKE IMPROVEMENTS
Process
• Preparing Tools and Documents (Jun
  2008)
  – Finalize questionnaires & guidelines
  – Translate questionnaires & guidelines
  – Prepare job aids for training and data
    collection
• Testing
  – Train assessors for testing in Kabul
  – Testing in Kabul
  – Incorporate Changes
Process…
• PHI assessments in provinces (July 2008)
  – Train assessors and supervisors
  – Assessments in provinces
  – Analysis and prioritization workshop

  • Action planning workshop (August
    2008)
  • Process conducted by MoPH with the
    technical and financial support of
    BASICS and TechServ
Geographic Location
12 hospitals (1 PH and 1 DH per pr
province) in the following provinces:
•Takhar
•Mazar
•Ningarhar
•Paktya
•Bamyan
•Herat
Assessment Priority Areas
• Triage
• Hygiene and infection control
• Availability of emergency and first line
  drugs
• Availability of treatment
  Guidelines/Resources
• Management of emergency and common
  conditions
Methodology of Assessment
• Direct observation
• Review of chart/record/monitoring reports/
  discharge Instructions
• Checklists
• Questionnaires
• Presentation of theoretical case scenarios

• Formal and Informal staff interviews
• Formal and Informal caretaker interviews
CONTENT OF 14 MODULES
•        PARTICIPATORY HOSPITAL ASSESSMENT—Modules
•   Module 1: Pediatric Patient Statistics
•   Module 2: Layout of Hospital
•   Module 3: General Staffing
•   Module 4: Support Systems
•   Module 5: Emergency Care—5 cases (Triage, Airway and breathing, Circulation
    and shock, Convulsion and coma, Severe dehydration, Severe malnutrition)
•   Module 6: Children’s Ward—10 cases (Cough/difficulty breathing, Fever, Diarrhea
    and dehydration, Meningitis and sepsis, Severe malnutrition
•   Module 7: Supportive Care—10 Cases for Observations
•   Module 8: Patient Monitoring—5 Cases for review and 5Caretakers for Interview
•   Module 9: Newborn Nursery/Maternity—5 Cases for Review
•   Module 10: Case Management of Sick Newborns and Neonates—5 Case
    Observations and review of 5 Patient Records (from prior admissions).
•   Module 11: No Module
•   Module 12: Discharge—Review of 5 patient charts and Interview of 5 Caretakers
•   Module 13; Mother and Caretaker Involvement—Observations of 5 patients with
    Caretaker Interview
•   Module 14: Child Friendly Services—Review of 5 Patients with Caretaker Interview
•   Module 15: Access and Referral: Interviews with 5 Caretakers and 3 staff (Ed
    orOPD)
Results of Hospital Assessment
• 1500 input points considered with the
  assessment tool
• They were summarized into approximately 100
  Performance summary scores
  – Compilation sheet
  – Problem sheet

  • Important areas concerning hospital service
    and design, as well as lack of clinical
    guidelines identified
  • Results presented to action planning
    workshop
Results of Action Planning
             Workshop
• four “Areas of Focus” were identified as common
  areas of weakness among most of the hospitals:
  –   Emergency pediatric care
  –   Sick newborn care
  –   Infection control/hygiene
  –   Support/monitoring

• Two major systems identified for affecting
  positive change:
  – Systemic oversight of staff duties
  – Expanding and strengthening hospital based and
    supervised training conferences
Results of Action Planning
          Workshop…
• Areas in need of attention that would require
  outside support from stakeholders
  – Policy decision (by MOPH)
  – Technical guidance (training and systems)
  – Resource support—particularly in terms of staffing
    issues
Recommendation for
          assessment tools
• The ideal hospital assessment tool would in
  theory be comprehensive without being
  exhaustive
• The current assessment tool be further refined in
  terms of design, language and instructions
• The model require further field testing
• It needs to be used as three or four different
  activities, identified as, “Areas of Focus,” in order
  to keep it manageable and utilize it in a
  sequential manner for any given hospital
Thank you

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Assessment of the Quality of Care for Hospitalized Children in 6 Provinces of Afghanistan in 2008

  • 1. Assessment of the Quality of Care for Hospitalized Children in 6 Provinces of Afghanistan in 2008 Presenter: Dr Najibullah Hamid
  • 2. Objectives and Approach • Collaborative effort—shared experience • Peer recognition and review • Refine the assessment tool and process • Provide ownership and commitment to the project • Identify priority needs and interventions • MAKE IMPROVEMENTS
  • 3. Process • Preparing Tools and Documents (Jun 2008) – Finalize questionnaires & guidelines – Translate questionnaires & guidelines – Prepare job aids for training and data collection • Testing – Train assessors for testing in Kabul – Testing in Kabul – Incorporate Changes
  • 4. Process… • PHI assessments in provinces (July 2008) – Train assessors and supervisors – Assessments in provinces – Analysis and prioritization workshop • Action planning workshop (August 2008) • Process conducted by MoPH with the technical and financial support of BASICS and TechServ
  • 5. Geographic Location 12 hospitals (1 PH and 1 DH per pr province) in the following provinces: •Takhar •Mazar •Ningarhar •Paktya •Bamyan •Herat
  • 6. Assessment Priority Areas • Triage • Hygiene and infection control • Availability of emergency and first line drugs • Availability of treatment Guidelines/Resources • Management of emergency and common conditions
  • 7. Methodology of Assessment • Direct observation • Review of chart/record/monitoring reports/ discharge Instructions • Checklists • Questionnaires • Presentation of theoretical case scenarios • Formal and Informal staff interviews • Formal and Informal caretaker interviews
  • 8. CONTENT OF 14 MODULES • PARTICIPATORY HOSPITAL ASSESSMENT—Modules • Module 1: Pediatric Patient Statistics • Module 2: Layout of Hospital • Module 3: General Staffing • Module 4: Support Systems • Module 5: Emergency Care—5 cases (Triage, Airway and breathing, Circulation and shock, Convulsion and coma, Severe dehydration, Severe malnutrition) • Module 6: Children’s Ward—10 cases (Cough/difficulty breathing, Fever, Diarrhea and dehydration, Meningitis and sepsis, Severe malnutrition • Module 7: Supportive Care—10 Cases for Observations • Module 8: Patient Monitoring—5 Cases for review and 5Caretakers for Interview • Module 9: Newborn Nursery/Maternity—5 Cases for Review • Module 10: Case Management of Sick Newborns and Neonates—5 Case Observations and review of 5 Patient Records (from prior admissions). • Module 11: No Module • Module 12: Discharge—Review of 5 patient charts and Interview of 5 Caretakers • Module 13; Mother and Caretaker Involvement—Observations of 5 patients with Caretaker Interview • Module 14: Child Friendly Services—Review of 5 Patients with Caretaker Interview • Module 15: Access and Referral: Interviews with 5 Caretakers and 3 staff (Ed orOPD)
  • 9. Results of Hospital Assessment • 1500 input points considered with the assessment tool • They were summarized into approximately 100 Performance summary scores – Compilation sheet – Problem sheet • Important areas concerning hospital service and design, as well as lack of clinical guidelines identified • Results presented to action planning workshop
  • 10. Results of Action Planning Workshop • four “Areas of Focus” were identified as common areas of weakness among most of the hospitals: – Emergency pediatric care – Sick newborn care – Infection control/hygiene – Support/monitoring • Two major systems identified for affecting positive change: – Systemic oversight of staff duties – Expanding and strengthening hospital based and supervised training conferences
  • 11. Results of Action Planning Workshop… • Areas in need of attention that would require outside support from stakeholders – Policy decision (by MOPH) – Technical guidance (training and systems) – Resource support—particularly in terms of staffing issues
  • 12. Recommendation for assessment tools • The ideal hospital assessment tool would in theory be comprehensive without being exhaustive • The current assessment tool be further refined in terms of design, language and instructions • The model require further field testing • It needs to be used as three or four different activities, identified as, “Areas of Focus,” in order to keep it manageable and utilize it in a sequential manner for any given hospital