This document describes a mobile application called LifeLine that was designed to improve emergency management systems. The application was created to address issues with communication gaps, lack of awareness, and insufficient resources during emergencies. It allows users to contact emergency services, view instructions for responding to different medical emergencies like heart problems and breathing issues, and includes features like an interactive task flow for cardiac arrest situations. The goal of the LifeLine app is to enable emergency services to improve their functioning and response during health crises.

1. LifeLine -
Emergency Management System
Satyan Chawla
Department of Design, IIT Guwahati
Guide: Ravi Mokashi Punekar
Professor, Department of Design, IIT Guwahati

2. Objective
Emergency services and rescue services are organizations which
ensure public safety and health by addressing
different emergencies.
Addressing Emergencies and dealing with them
Enabling Emergency services to improve their functioning

3. Research
Background Research
• What is an emergency ?
• Types of Emergencies
• Medical Emergencies
• Emergency Services

4. Research
Field Research
• Hospital Visits
• SME Interviews
• Field Interviews

5. Analysis
• Extracting Insights
• Realizing problems at every level of the system
• Communication Gap
• Lack of Awareness
• Insufficient Resources
• No Technical Knowledge

6. Result
• Mobile Application
Tasks -
• Contact Emergency Services
• Contact Other Emergency Numbers
• Self response to the situation
• Patient’s Reaction
• Bystander Reaction

7. Result - Emergency Situations
• Accident / Trauma / Injury / Fracture
• Heart Problem / Cardiac Arrest / Stroke
• Breathing Problem / Asthma / Choking
• Obstetrics Problems
• Others
• Allergic Reactions
• Burns
• Drugs / Poisoning
• Bites / Stings

8. Result - Heart Problems

9. Result - Information Architecture

10. Result - Task Flow
Task Flow for Cardiac Arrest :-
1) Launch App
2) Select (Heart Problem)
3) Select (Make a Call)
4) Call Emergency Medical Services
5) Select Symptoms
6) Select (Loss of pulse) and (Loss of Responsiveness)
7) Instructions for CPR
8) Instructions for AED

11. Result - Application Screenshots

12. Result - Application Screenshots

13. Result - Future Prospects
• Emergency Response Training
• Network of trained professionals
• Including not-so-smart phones in the system

14. Thank You
LifeLine -
Emergency Management System
Satyan Chawla
Department of Design, IIT Guwahati
Guide: Ravi Mokashi Punekar
Professor, Department of Design, IIT Guwahati